Unreliable
I get that it's cheap, but jesus, it gets to a point. If you need to get somewhere at a certian time, never rely on this service. Not only are they severely understaffed so that rides are never available, but even if you can get a ride, theres a 70% chance your wait time could get doubled or even tripled. I called a ride that was supposed to be here within 30 min, i check my phone 30 minutes later and the driver was parked in the exact same spot. Worst public ride app i've used.
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High Demand
Honestly, you need to hire more people on duty. Because I’m tired that every time I want to leave my house, the Via is always more than 20 minutes away every time. This is Ridiculous, people have places to be at exact appropriate times.
You guys need more cars
I’m love via, it’s been a life savor for me. I don’t have to spend 20-29 dollars per ride on Lyft or Uber to get to work. But it’s ridiculous that you guys expanded to midtown yet barely have any vehicles driving around. It’s taken me an hour in some cases just to book a ride
Routes Problem
You guys need to fix this. I have been using Via for awhile and every time I’ve book a ride so far, the Via has to past my stop to go to next stop and then have to come back to my stop. I should not be waiting for my stop for another 15 minutes or so. It’s unacceptable that you have to change my Via if I am already in a Via
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Slow and unreliable
Minimum 30 mins for pick up time, and drivers cancel on you consistently. Will also send fake notifications about free rides.
$4 rides are nice but you WILL be late
$4 rides are nice but you WILL be late
