High Demand
Honestly, you need to hire more people on duty. Because I’m tired that every time I want to leave my house, the Via is always more than 20 minutes away every time. This is Ridiculous, people have places to be at exact appropriate times.
You guys need more cars
I’m love via, it’s been a life savor for me. I don’t have to spend 20-29 dollars per ride on Lyft or Uber to get to work. But it’s ridiculous that you guys expanded to midtown yet barely have any vehicles driving around. It’s taken me an hour in some cases just to book a ride
Routes Problem
You guys need to fix this. I have been using Via for awhile and every time I’ve book a ride so far, the Via has to past my stop to go to next stop and then have to come back to my stop. I should not be waiting for my stop for another 15 minutes or so. It’s unacceptable that you have to change my Via if I am already in a Via
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Slow and unreliable
Minimum 30 mins for pick up time, and drivers cancel on you consistently. Will also send fake notifications about free rides.
$4 rides are nice but you WILL be late
$4 rides are nice but you WILL be late
Problem
No way to get discount with app. Should be able to scan id for seniors and disabled people.
