Expensive
Expensive
Difficult and unreliable
ViaLynk is one of the most difficult EV charger I use. Confusing, bad UX and UI, and often show error on charging
Not great.
App wouldn’t find station, and station wouldn’t take credit card. Eventually reset and worked, on a different charger.
Great charging servic
Great charging services
Difficult connecting
I had a difficult time connecting with the first pump. Then I tried the other pump closest to the building and got it going through the app.
Login unclear
First time user. Insufficient screen prompts to tell you to ho to Home screen where to click to start charging
Too Much Work
They make you jump through hoops just to get a charge. It should be way easier like Electrify America or EvolveNY.
Infuriating to setup while on a road trip
Takes more time to sign up and pay than to charge, trash app
Save Payment Imfo
This is a terrible practice! You should be giving the option to manually enter a payment option at each session and not be forced to save it! Every time I have to save my payment info makes it less and less secure!
An amateurish effort. Needs a lot of help.
The app is missing features that are standard by now (bookmarks or favorites, stop a charging session in progress, etc.)
The backend is frail with a poorly architected data model, and customer service is slight and ill-equipped.
The backend is frail with a poorly architected data model, and customer service is slight and ill-equipped.
Chargers stop mid charging
EV charger stops charging in the middle of charging. I try to reset the charge but it says, idle and will not reset. Contacted customer service many times but no help! I don’t recommend paying for their service.
Easy
This is the lowest cost charging in my area, by far, and it’s easy to use. Just plug it in and initiate the charge from the app like every other ev charging app.
Waste of Time
Decided to try a new charging option. Downloaded app, put in account information and was ready to go. No instructions on units for how to utilize service and their design is clearly not self-explanatory. The customer service number sent me to a third party answering service that was of no help. I was given the option to leave a message. My message was that ViaLynk lost my business before I had a chance to charge even once. I figure that poor customer service and an initial bad experience is most likely indicative of the company’s overall quality.
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Not user friendly
Hard to figure out use at the charger
Works well
App and chargers work great for my Mustang Mach-e. These do not appear on most e-charger location apps.
Bad App Bad Chargers Bad Service
Their chargers aren't labeled so you don't know what's what in the app. The idea of a $25 charge on the account to use the charger even if you don't use $25 is crazy and how companies create more cash flow by holding onto your money. Support hung up on me after being them typing on the computer for two seconds.
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marginal
buggy, quirky, requires a lot of patience on the part of the user
Billing error not correct even after 3 phone calls
I was charged for a session that supposedly lasted over 20 hours, for 98 kWh (my battery is only 90!). I’ve called and talked to a REAL person 3 times, said it would be reversed. Still charged me.
Started charge no problem
Thank you
Incredible
5 stars
