VietJet Air User Reviews

Customer Experience

Positive experience5.1% of reviews
Neutral3.0% of reviews
Negative experience91.9% of reviews

~ Based on 236 written reviews from the US App Store.

What users say

Is VietJet Air Safe?

VietJet Air does not appear safe based on available data. AppsHunter Safety Score for VietJet Air is 38/100.

This assessment is based on 153 user ratings, with an App Store average of 1.7/5.

Safety Analysis

17.0% of ratings point to a safe experience
2.6% of ratings suggest some concerns
80.4% of ratings point to a risky experience

~ Based on 153 App Store ratings for VietJet Air.

Is VietJet Air Legit?

VietJet Air appears to be a legitimate app. AppsHunter Legitimacy Score for VietJet Air is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

99% delay 4 hours. this vietjet airline is a scammer don’t fall for it or ever book their ticket.

vé 3h30 sáng bay thì để 3h30h sáng bay. làm Đ gì để 11h bay rồi chắc chắn sẽ delay. làm ăn gian dối lừa lộc khách hàng vậy mà tới giờ chính phủ vẫn cho sống mà ko có bất kì sự trừng phạt nào mỗi lần delay. T chúc tụi m phá sản và đền bù khoảng thời gian khách hàng phải chịu đựng. làm ko đc thì nghỉ đi chứ làm ăn gian dối vậy ko đáng sống ko hiểu dân việt mình dễ tính quá vẫn ham rẻ mà để cho nó tồn tại. ai ko biết lỡ book tiết kiệm dc vài trăm hối hận cả đời. Delay 4 tiếng thì chỉ bị phạt refund lại vé. đằng này nó chơi lách luật. luôn luôn delay 3 tiếng 55 phút để khỏi refund và khách hàng luôn là người chịu thiệt. và bắt khách đợi trong sân bay gần 4 tiếng. đi một lần biết r.

If your flight is scheduled for 3:30 AM, then it should fly at 3:30 AM. Why the hell the ticket state it’s fly depart time at 11Pm when you already know it’s going to be delayed? literally 100% chance of 4 hours delay. This is basically misleading and taking advantage of customers, yet the government still allows this to continue without any real punishment for these constant delays.

I honestly hope they go bankrupt and have to compensate customers for all the time they’ve had to waste. If you can’t operate properly, then step aside instead of running things this way.

Vietnamese people are way too easygoing about this stuff and keep choosing the cheaper option. Anyone who doesn’t know about this and books just to save a few hundred thousand đồng could end up regretting it.

A 4-hour delay is apparently only punishable by having to refund the ticket, so they find a way around the rules—always delaying just under 4 hours, like 3 hours and 55 minutes, so they don’t have to refund anything. even with a full refund alone isn’t worth it ( supposed to be refunding x2 the ticket price ). Meanwhile, the customers are the ones who suffer, sitting around at the airport for almost 4 hours.
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Tons of bugs

App is super annoying to use

App lỗi dù đã xoá và tải lại nhiều lần

huhu dev nào sửa đc ko ạ? dùng app quen r nửa năm k có dùng đc.

Try to charge customers money every possible way

I was charged for money per passenger to change the order of our names even when I followed the exact order on their English site (first name and middle name)
The detailed instructions are hidden until you put your cursor on top of the “!”below the name field to learn more. Don’t be tricked by this airline.
The conversation with their customer service just made me angry more than anything else. they said if you don’t pay to change the name order, you can go ahead and show up and get rejected at the airport.
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Quá tệ

Lúc cần vào để check lịch bay thì hệ thống lỗi, chờ mấy ngày liền không fix được.

Thái độ nhân viên quá tệ

Đặt vé 2 người cùng lúc nên có 1 mã đặt chỗ. Lúc checkin online thì ra 1 vé của vk mình, vé của mình thì tìm mãi không thấy chỗ xuất vé. Lúc đi qua cổng soát vé mình đã đợi hết khách rồi mới qua. NV hỏi vé của mình đâu mình nói là ko tìm thấy chỗ xuất vé C xem giùm em được ko.Nv ko hỗ trợ khách hàng mà còn thái độ rất hách dịch. Trước đó không biết đường đi lên lầu hỏi 1 bạn tiếp viên thì bạn đó quay lại lườm mình, đưa tay chỉ về phía thang cuốn ko nói đc 1 câu.
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WORSE AIRLINE IN THE WORLD

They will charge you for everything. They only accept cash. They make carry on bag requirements very small in order to charge you for check in.

Worst Airline ever!

We have never flown with an airline as bad as Vietjet. Do not fly with them and do not expect any help after you have paid for return flights. Have been back and forward via email for 3 days now and all I keep getting told is “we are investigating the matter” no genuine help no care no support they simply take your money and then disappear.
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Will never fly again

Worse airline I’ve ever flown the ticket difference isn’t even worth it I wouldn’t even fly with a free ticket waste of time

Can’t check-in, surprise fees

App doesn’t allow you to check-in for many flights, so it’s useless, and then they use check-in to weigh bags to charge exorbitant bag fees.

어플자체가 쓰레기임

진짜 어플이 쓰레기임 하

Peut-on donner 0 pour cet application?

Cet appli ne mène nulle part. Une page s’affiche et rien ne bouge après coup. Si Apple était vraiment sérieuse avec les produits qu’elle affiche, elle devrait simplement supprimer cet application bidon de son répertoire. Un vrai manque de sérieux!!

Poor Log in & Payment

I’ve tried several times to create an account but each time the OTP fails.
When I select my flight the payment QR codes don’t work

Warning: VPN sniffer!

This app includes a sniffer to conduct surveillance on you. It checks your internet connection to see whether you are using a vpn or a proxy or similar.

Garbage

Absolute pos of an app.

Trying to open

No good as a traveler when you cannot open in English

Worst app work as fake

Do not purchase any add on from this app. I purchased addon twice both times amount deducted from my bank but addons didn’t show on my tickets. And when I reach counter their system was also not showing. They forced me to pay charges as on counter rate. I feel like its fake app and app store should shut down this app immediately. I want to fight for my refund and justice.
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Lỗi của bản mới update

Không vào trang đăng ký, đăng nhập được

Add on luggage purchase failure

When purchased the app show payment completed but when you checkin at the airport they will tell you that your purchased is incomplete state so you have to buy extra luggage with super extra fee. Fraud cooporation

Incredibly buggy

App continues to log you out, the check in process never works, it opens a page that you can’t scroll and move forward to the next step.