Disappointing
Explain to me how an Irish no frills airline has a better app than you? Can’t believe the most current version is 2 years old, that’s a lifetime in technology. Making a payment is so poor. Why haven’t you got apple/google pay or at least the option to use a card in your digital wallet? I’ve tried to make a payment but once I return from my bank app to verify the transaction I return to a black screen. Refreshing doesn’t help. Sort it out Virgin!
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Buggy App
Firstly, sort the menu bar at the bottom. It’s half with a black background, half overlapping the content.
Fix the login. I shouldn’t need to use Booking Ref + Name + DOB. Why can’t I just use my email and a password? It’s a real pain having to look up the booking ref every time I open the app, because it NEVER keeps me logged in.
If you want me to make payments, make it easier. The payment link takes me to an embedded page. This doesn’t work with my stored card details from safari, nor does it work with Apple Pay. When I switch to my online banking app to find my card number, on returning to the virgin app the page has refreshed and cleared the other fields I’ve already entered. Then when I have to authorise the payment from my banking app, when I return it just goes black screen for 90 seconds - no idea if payment has gone through or if I should quit the app. It’s 2026, your app should be Miles better than this.
Fix the login. I shouldn’t need to use Booking Ref + Name + DOB. Why can’t I just use my email and a password? It’s a real pain having to look up the booking ref every time I open the app, because it NEVER keeps me logged in.
If you want me to make payments, make it easier. The payment link takes me to an embedded page. This doesn’t work with my stored card details from safari, nor does it work with Apple Pay. When I switch to my online banking app to find my card number, on returning to the virgin app the page has refreshed and cleared the other fields I’ve already entered. Then when I have to authorise the payment from my banking app, when I return it just goes black screen for 90 seconds - no idea if payment has gone through or if I should quit the app. It’s 2026, your app should be Miles better than this.
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Not Good!
Cannot book a holiday using this app-can only manage a holiday already booked!
Payment screen is awful
Trying to make a payment is terrible. You can’t pay the outstanding pence on a balance unless paying in full. When making a payment, need to verify in banking app, when going back to the Virgin app, screen goes black and no idea if payment has gone through. This is ridiculous!! It needs to be fixed asap, it’s such an important screen, get it resolved
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Getmarriedandgivebirthto5kids
Getmarriedandgivebirthto5kids
