Disappointing
Explain to me how an Irish no frills airline has a better app than you? Can’t believe the most current version is 2 years old, that’s a lifetime in technology. Making a payment is so poor. Why haven’t you got apple/google pay or at least the option to use a card in your digital wallet? I’ve tried to make a payment but once I return from my bank app to verify the transaction I return to a black screen. Refreshing doesn’t help. Sort it out Virgin!
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Buggy App
Firstly, sort the menu bar at the bottom. It’s half with a black background, half overlapping the content.
Fix the login. I shouldn’t need to use Booking Ref + Name + DOB. Why can’t I just use my email and a password? It’s a real pain having to look up the booking ref every time I open the app, because it NEVER keeps me logged in.
If you want me to make payments, make it easier. The payment link takes me to an embedded page. This doesn’t work with my stored card details from safari, nor does it work with Apple Pay. When I switch to my online banking app to find my card number, on returning to the virgin app the page has refreshed and cleared the other fields I’ve already entered. Then when I have to authorise the payment from my banking app, when I return it just goes black screen for 90 seconds - no idea if payment has gone through or if I should quit the app. It’s 2026, your app should be Miles better than this.
Fix the login. I shouldn’t need to use Booking Ref + Name + DOB. Why can’t I just use my email and a password? It’s a real pain having to look up the booking ref every time I open the app, because it NEVER keeps me logged in.
If you want me to make payments, make it easier. The payment link takes me to an embedded page. This doesn’t work with my stored card details from safari, nor does it work with Apple Pay. When I switch to my online banking app to find my card number, on returning to the virgin app the page has refreshed and cleared the other fields I’ve already entered. Then when I have to authorise the payment from my banking app, when I return it just goes black screen for 90 seconds - no idea if payment has gone through or if I should quit the app. It’s 2026, your app should be Miles better than this.
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Not Good!
Cannot book a holiday using this app-can only manage a holiday already booked!
Payment screen is awful
Trying to make a payment is terrible. You can’t pay the outstanding pence on a balance unless paying in full. When making a payment, need to verify in banking app, when going back to the Virgin app, screen goes black and no idea if payment has gone through. This is ridiculous!! It needs to be fixed asap, it’s such an important screen, get it resolved
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Getmarriedandgivebirthto5kids
Getmarriedandgivebirthto5kids
So much potential
The designers of this app have neglected it. This has got so much potential but you can do hardly anything on it compared to other apps. No online check in option, no choose your seats option. It’s basically a countdown app with payment plans and that’s it
App just doesn’t work
I have tried to access my booking via this app yet it persistently just states “Sorry, our systems are unable to display your booking”. I can access my booking fine on the web with same details.
App does not work
App doesn’t work
Needs work
Keeps making you enter the holidays details over and over again does not stay logged into your holiday you may as well use the web not the app
Making a payment not possible
We you make a payment and your card issuer wants you to confirm via text, if you leave the virgin app you can’t get back to the payment screen. This was the same in October 2023, get it sorted!
Checking in
Absolute nightmare can’t put reference number as keyboard stays on numbers totally ridiculous
Broken
Can’t make payments. Continue to card details button does not work.
Emailed the care team; no response.
Contact centre closed really early and constantly has 1 hour+ waits, so you’re stuck.
Emailed the care team; no response.
Contact centre closed really early and constantly has 1 hour+ waits, so you’re stuck.
Still rubbish app
A year on and still can’t make a payment on the app for part payment! I expect so much better of virgin!!
Useless
Completely hopeless for making payments. You’d think this would be one thing they’d want to get right. Only gave one star as zero not permitted
Not sure it works for uk based virgin holidays
Didn’t work, couldn’t log in even using every reference we had.
Might work one day but currently no go.
Might be for US based folks only, who knows but it didn’t work for me as a UK based VHFF
Might work one day but currently no go.
Might be for US based folks only, who knows but it didn’t work for me as a UK based VHFF
Payment page
App is terrible for payments always errors and you can’t make a payment with a . In so like £39.79 has to be full
Good for countdown and documents.
Needs a major update it’s utter rubbish best of using the website
Good for countdown and documents.
Needs a major update it’s utter rubbish best of using the website
Bit rubbish
Issues with payments. Logs you out constantly making the app pointless 😭
Meh
Like the countdown feature and convenient for travel info but having trouble logging in and have NEVER been able to make an online payment since booking my holiday almost a year ago
Terrible app
I wouldn’t bother downloading it, just pay online. Wouldn’t let me log in for a month after paying the deposit. Once logged in the payment function just doesn’t work; have to pay in whole ££, once you make a payment it crashes and doesn’t log any payment details for weeks. It’s shocking.
You think they would try harder to let you give them money
Every time I try to make a payment on the app, I am asked to authenticate my payment. Which is all good to this point, unfortunately when you go back to the app to confirm you are faced with a black screen and no way to do this. Minimise the app and you can see the page but you can’t open it and engage with it. So frustrating!!!
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