Smooth check-in
Reminders came in time
Constantly Reinstalling Just to Log In
Frustrating app. Every time I need to log in, I end up having to delete and reinstall it just to get access to my account. The two-factor authentication is especially poor and often doesn’t work properly, leaving me stuck in a login loop when I need the app most.
Virgin Atlantic is a premium airline, but the app feels anything but premium. Logging in should be simple and reliable, not a regular battle.
Virgin, please sort it out. Customers shouldn’t have to reinstall the app every time they want to use it. Basic functionality needs to work consistently. Very disappointing experience.
Virgin Atlantic is a premium airline, but the app feels anything but premium. Logging in should be simple and reliable, not a regular battle.
Virgin, please sort it out. Customers shouldn’t have to reinstall the app every time they want to use it. Basic functionality needs to work consistently. Very disappointing experience.
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Ease of use
Virgin Atlantic app is intuitive and fast. Was it written by a traveler? Seems so!
Amazing booking experience
We booked our flight through the app and the experience from ticket booking till issuance of boarding pass was very smooth and amazing
Easy to use
Love the app !!
Where is my gate info?
15 minutes before boarding, and neither my boarding pass in my wallet or the app indicates what gate I should be going to. I had to rely on signage in the airport to know where to go. That seems like a pretty basic piece of information that the app should provide. Everything else works great.
Easy and Clear
I wish all apps were as straightforward as this app.
Zippy App
Simple and easy…. No stress stress travel
So easy
Really easy to navigate.
Bonnie
Everything was very easy
Easy peasy
Quick and easy no hassle it’s a one stop shop
Smooth sailing
Easy to use, intuitive, nice design. I like how it prepopulates key data sets.
Waseem
Very good experience with the app.
Currency
I can not find a way to change currency to US dollars instead of Pounds and it's very confusing to have to keep going to a currency app to see the prices
Excellent
Very easy to maneuver
Exited
Is my second trip to Europe with Virgen Atlantic and they always seem to make everything so smooth and easy including their app, is so easy to navigate.
Champa Prasad
Good
Everytime I open doesn’t let me login - pointless
Not sure what the point of this app is anymore since I can’t login. It prompts me to login only upon first download or redownload of the app, freezes making me unable to type in any login info, re open it and shows me all errors and no way to try to login or anything ? Wtf.
Love the app
Great app. So easy to navigate and use.
Amazing booking experience
We booked our flight through the app and the experience from ticket booking till issuance of boarding pass was very smooth and amazing
