Virgin app not working
So, you can download a previous version but the app won’t work unless you upgrade - an endless loop
Makes travelling smoother
Checking in, picking seats and accessing my boarding pass takes less than a minute. Love the real time gate change and flight updates on the screen. Also keeps track of my velocity points. Love it
Checkin times
Make checkin opening the same time everytime!
Great Customer Service
I was attended by one of your phone agents. Maya or My was her name solved our dilemma for this trip to Melb from Syd. Courteous and professional.
Loops continuously when checking in
So difficult to check in, loops back to check in start continuously.
Friendly, Modern and Upbeat
Easy to use.
So easy to use
Love the ease when using this app to book flights & check in.
Gotta love VA
Two words Thank you!
Best airline
Technology and ease to do business and leisure with are second to none
Won’t recognise my account
The app won’t let me login. Doesn’t like my name or email address, either way very unusable.
Can’t book flights?
For the last week it’s been glitchy and not letting me book flights, the landing page is either blank or reloads to blank after I’ve scrolled down. What is the actual point of this glitchy rubbish
Delayed boarding
What’s the point of displaying a boarding time when it won’t be followed. 20 minutes delayed. Flight va383.
Useless check in
Have tried numerous times to check in using the app and website. It showed promise that it MAY work, however after choosing seat selection and paying for that- it would not let me check in. Over a number of hours and hours have tried multiple times on the app and website to no avail. This happens every time I fly- would be an excellent feature if it even mabye sometimes worked.
App very glitchy and won’t let me log in, or as soon as I do it kicks me off.
App very glitchy and won’t let me log in, or as soon as I do it kicks me off.
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Service
Virgin is my number one airline for travel. Super easy process and customer service are fantastic to deal with, not only via telephone but in person, so obliging and make everything feel easy! I’ll continue to remain a loyal customer for many years to come… 🥰
Top Service
Amazing staff all round, very caring and assisting elderly mother so kindly, thank you Virgin staff 10/10
Seat selection
Quickest way to upset people is to change their seats constantly
Bad seat selection
Disappointing, why can’t you change the seat location after completing the check in process?
Fantastic
Fantastic
Worst airline ever
Virgin must be the worst airline ever. I fly with them at least twice a month for work and the flights are delayed more often than on time. The service is also extremely poor at the bag check in with staff often not attending until the last minute. If you have the option choose another airline!
Desktop Check-in
When I place a return flight booking online, I only receive an automated email reminder to check in for the return flight….but not the initial flight. I can get around it but it is odd….
