Really really slow
I really need this app to work better. It’s extremely slow to open especially when reviewing if an online store is supported by the Virgin red rewards. When it doesn’t load the page to collect the reward I have to pause my shopping plans until I’m on a PC. This needs to be sorted because I’m transitioning from Avios to Virgin.
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Not functional or easy on the eye
Apart from most of the text being off the screen so cannot see the options, the tracking does not work and issues such as copying you Virgin Red ID presents and error message - it is also clunky and I’m tied of the constant need to skip the M&S ad on the first screen. Requires so much improvement please!!!!
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Frustrating
Advertises M&S rewards but it’s impossible to connect my M&S account. Just freezes or hangs once I go and log in to M&S. I have 700 points to spend but I just don’t care. Deleted.
Broken
Hilariously stupid that this app has been broken for years. Never can get past infinite loading screen.
Response from developer
Hi Nova, we're sorry to hear you've run into this issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the cause? They'll be happy to assist and get you up and running. Thank you.
Impossible to contact
Although I have two personal perks, I just cannot use them as they do jut apply the perks. I contacted them by email several times and always get “we will get back to you”. Unfortunately they never do. There is no phone contact.
Response from developer
Hi, we're sorry to hear this - our member support team endeavour to get back to all our members, so let's rectify this. Please can you share your case number? We’ll look into it and ring you. Thank you.
