Mystery storage hog
I’ve only been using Visible for about six months, but the app keeps consuming more and more of my iPhone storage every month…why????
A friend that also uses Visible had almost 3GB of storage used by the Visible app on their phone.
What is going on here?
A friend that also uses Visible had almost 3GB of storage used by the Visible app on their phone.
What is going on here?
Worst (nearly ZERO). Customer service
I hate this company. Always changing things around. Now o have to remember my password to pay. Never had to before. And they changed my password// yes they did, and I had to change it again.
Zero customer service-wait hours for chat - stupid AI and people fir lousy customer service.
I hate this company.
Zero customer service-wait hours for chat - stupid AI and people fir lousy customer service.
I hate this company.
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Horrible service
Visible is a scam. Do not get it. If I hadn’t paid the full year I’d cancel. It has horrible service. Even when it says 5G nothing loads or works. Total scam, it will instantly switch from 5G to a few bars and LTE if you use any app. Such bs, prob will have a class action lawsuit one day. Don’t get Visible!
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Gret service
5 Estrella
App log in issues
I really like the affordable and great service I have no issues with it I do think it’s worth noting it’s been frustrating me that it hasn’t been letting me log in to the app and of course customer service is all chat not the biggest deal but its kind of getting on my nerves
Saved me!
Customer survive is always great. I’ve had so many problems on my end and I have confidence I can always get it worked out. Good price .
Purchased a visible IPhone 7 +
Spent a lot of money on the refurbished visible iPhone. $$$ upfront and been a happy visible customer for 7 years
iPhone quit supporting 7+ iPhone and of course Visible APP won’t work on my visible phone any longer.
Faithful long term relationship and satisfied business partners MEANS NOTHING ANY MORE. Visible doesn’t even honor their 20 off for referrals by not allowing the referral code.
NOW THE NEW PROBLEM
4 bars service is reduced to 2 bars for no apparent reasoning !!
Yes I’m sorry to loose my favorite visible phone network:::(((
iPhone quit supporting 7+ iPhone and of course Visible APP won’t work on my visible phone any longer.
Faithful long term relationship and satisfied business partners MEANS NOTHING ANY MORE. Visible doesn’t even honor their 20 off for referrals by not allowing the referral code.
NOW THE NEW PROBLEM
4 bars service is reduced to 2 bars for no apparent reasoning !!
Yes I’m sorry to loose my favorite visible phone network:::(((
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Horrible Service
Last time I contacted customer service they Disabled my service without notifying me first that they were going to do that. I contacted them because I was experiencing really bad service and connectivity and they completely disabled my service.
Had to connect to WiFi the following day to reconnect with another customer service rep to get my phone working again. (I don’t have WiFi at home.)
Phone is constantly overheating which is a sign that my phone is working way too hard to keep a connection.
Hotspot connection is terrible. As soon as I can I’m switching to someone else for service.
No loyalty program at all so if you just get actual Verizon prepaid you get discounts for being a long time member, and bill would be the same after about 6 months except I’d have actual Verizon.
I’m posting this review because my service feels slowed again but if I contact them they’ll probably turn my phone off again. (Do not reply to this telling me to contact you, I’ve given you all the information you need.)
Had to connect to WiFi the following day to reconnect with another customer service rep to get my phone working again. (I don’t have WiFi at home.)
Phone is constantly overheating which is a sign that my phone is working way too hard to keep a connection.
Hotspot connection is terrible. As soon as I can I’m switching to someone else for service.
No loyalty program at all so if you just get actual Verizon prepaid you get discounts for being a long time member, and bill would be the same after about 6 months except I’d have actual Verizon.
I’m posting this review because my service feels slowed again but if I contact them they’ll probably turn my phone off again. (Do not reply to this telling me to contact you, I’ve given you all the information you need.)
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Terrible network/service
Constantly having to contact customer service, having to verify yourself numerous times in singular instances, not being able to connect when you eSIM fails unless you are connected to someone else’s network. It happens on a regular basis. If there was a better solution for this price, I’d use them instead. Update. July 2026 : Service still sucks but no other option for the price.
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Best Service Around
My husband travels all over as a truck driver in Florida and has no issues at all losing service. It has been better than any other service I’ve had all these years
Ummm
Well, it’s affordable. I honestly believe that this service could be better being that it’s Verizon Wireless pay as you go phone service. The internet service sucks and it moves slow but it gets the job done and very affordable!
Problem
Says that password is incorrect but password works on website fine
Sadly took 4 days to get service
It was awful trying to get Visible service on my phone Took 4 days. I hope it works well
Can’t login
Can’t use the app because I can’t even login.
Too many problems!
You'd think an app for a mobile phone service- esp one run by Verizon- would offer reliable and efficient help with their own services... but nope. The chatbot is clueless , the live reps are usually ok but a bit slow, and one of them was even rude/ insulting - she accused me of " making up" the info she requested - yep, called me a liar!) And in past, live chats got disconnected so regularly that the first thing the agent asked was if I have another number they could call me at if chat gets disconnected. !! That hasn't happened lately, but I have had a headache signing in using the app- I had to sign in using an incognito tab on my browser. WTH? AND- I just bought a newer iPad that has wi-fi and 5G, only to discover that Visible doesn't support iPad -so I wasted a chunk of money . Ugh.
The service itself is ok aside from that and it's cheaper than Verizon - still, Im being generous to give 3 stars.
The service itself is ok aside from that and it's cheaper than Verizon - still, Im being generous to give 3 stars.
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Not good in Long Island NY
I’ve been having a lot of service disruption to almost no service in Suffolk county, Long Island.
Full bars no service
More about the service than this app (the app is bad and doesn’t work anyways) I have full bars CONSTANTLY and yet literally nothing will load. I’m done with Verizon there are dead zones everywhere including the entire city of Camarillo and now somehow my job. I have a screenshot showing no bars and App Store saying it can’t load. Done. Moving to any of the other service providers who provide actual service.
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The best in Price !
The best in price and quality! However there’s very little customer service, it’s all machines answering your concerns.
Happy Customer
Thank you for your fair pricing! Helping me to put money back into the bank! Yay!!
Something has gone wrong
This is the message I get no matter what I try, constantly an issue and the app forgets your fingerprint login so it’s useless.
Visible service itself is great and as I was someone who was using Visible since day one I’m happy with the service and will be using the website for all of my bill paying needs but the app is completely broken. As much as I enjoy doing password resets and such every time I log into the app (/sarc) it’s just too annoying.
Visible service itself is great and as I was someone who was using Visible since day one I’m happy with the service and will be using the website for all of my bill paying needs but the app is completely broken. As much as I enjoy doing password resets and such every time I log into the app (/sarc) it’s just too annoying.
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