Fast Affordable Service
Best service out
Okay service, awful app
Title pretty much sums it up, the phone service is okay, not the best but not the worst. However, there’s no excuse why these mega companies have the worst imaginable apps. It barely works right, constantly signs you out, forgets any settings you set such as biometrics or trusted devices, and trying to make a manual payment is a Herculean effort trying to get through the awful user interface.
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Switched from the “#1” company
I switched providers a year ago and the only difference I’ve noticed is my bill each month. $19 a month gives me the same quality I was getting for $100! I’ll NEVER go back!
Pay to Play
As long as you pay on time, the service is exactly like Verizon.
Phone service is great website not so much
Extremely hard to log into, and remove payment options.
Finally fixed the Apple Pay bug
No activation fee. $25 a month for unlimited everything. Amazing. App is decent. Paying my bill with Apple Pay and no issue finally is amazing. Never had a single issue with this company.
Pretty good so far but activation needs refining
(Update): good service but it is becoming obvious that despite the Plus plan, they are throttling my speed regardless of what they claim. Priority to Verizon payers. More and more I find myself on LTE. Not good. May look into T-Mobile for steadier service. I didn’t have this issue when with Verizon. Better coverage. Should be the same.
(Original post)
Switched from Verizon today to Visible + plan simply because I got tired of spending $80 a month when I could get basically the exact same service for less than half of that with the same company. So far everything seems fine and it seems like the exact same service I had with regular Verizon.
Activation was relatively simple and they walk you through it, but there was one small hiccup in the process that I would recommend Visible looks into altering. It wasn’t until AFTER I was instructed to remove my Verizon Sim card, my Visible eSIM was installed and my new Visible phone service activated that I was asked if I wanted to port my old number. I of course, said yes. I was only then given instructions that I would need a port pin from Verizon in order to do that. Well, in order to get the port pin from Verizon I needed to reinstall my old Sim card in order to contact Verizon to verify who I was from my phone to get the port pin. Once I did that my Visible service stopped working, and I wound up through trial and error having to re-download a new eSIM.
Long story short, I was able to fix the problem after a good 30 minute panick session, but I would recommend that PRIOR to instructing customers to remove their old Sim card that they are told and instructed at the BEGINNING of the process and BEFORE activating the new service that a port pin needs to be requested from their current/ old carrier. That would help avoid the problem I encountered today. Simply ask the customer before activating if they want to port their old number and tell them they will need to contact their previous carrier and get a pin. Other than that it was pretty easy.
So if you’re reading this and thinking about transferring your phone to Visible, just know…. request a port pin before starting so you have the information ready.
(Original post)
Switched from Verizon today to Visible + plan simply because I got tired of spending $80 a month when I could get basically the exact same service for less than half of that with the same company. So far everything seems fine and it seems like the exact same service I had with regular Verizon.
Activation was relatively simple and they walk you through it, but there was one small hiccup in the process that I would recommend Visible looks into altering. It wasn’t until AFTER I was instructed to remove my Verizon Sim card, my Visible eSIM was installed and my new Visible phone service activated that I was asked if I wanted to port my old number. I of course, said yes. I was only then given instructions that I would need a port pin from Verizon in order to do that. Well, in order to get the port pin from Verizon I needed to reinstall my old Sim card in order to contact Verizon to verify who I was from my phone to get the port pin. Once I did that my Visible service stopped working, and I wound up through trial and error having to re-download a new eSIM.
Long story short, I was able to fix the problem after a good 30 minute panick session, but I would recommend that PRIOR to instructing customers to remove their old Sim card that they are told and instructed at the BEGINNING of the process and BEFORE activating the new service that a port pin needs to be requested from their current/ old carrier. That would help avoid the problem I encountered today. Simply ask the customer before activating if they want to port their old number and tell them they will need to contact their previous carrier and get a pin. Other than that it was pretty easy.
So if you’re reading this and thinking about transferring your phone to Visible, just know…. request a port pin before starting so you have the information ready.
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Best
Best bang for your buck
I love this service
I love my cell service. I’ve never had a problem with it. I live in a rural town in Nevada and I get service.
My Opinion
I was hesitant to a pre paid service i thought my iphone wouldnt work as it did before well i watch anything and do everything just for less money service is same as most mines even sttonger because its really gerizon for less
What’s up
Visible doesn’t even offer a senior citizen discount
Best Decision
Switching to Visible was the best thing I ever did for myself lol. Never have service issues
I can’t add a new card
No customer service
Top notch
Beat the hell out of Verizon because you never have to talk to them and they can’t screw you. The rate is set so therefore it is Best phone service I’ve ever had never a hassle never a problem It’s great. I have recommended it to many people and some of them are using it now.
App/site Needs improvement
I'm generally okay with Visible atm. I've used it almost a year and it's far better than Simple Mobile. However, not having any customer service makes it a pain at important times and parts of the app/website do not work at all (eg requesting a sim card.
Appreciation
Thanks, to everyone who works for visible and providing this opportunity, I feel more independent and no phone is hung over my head, your a helping piece to my puzzle of life and have helped me get closer to freeing my spirit, which will never be broken, god bless and say less 🙌🏼
horrible app
Way too complicated to navigate. AND 45 days to send me a report. It’s time to switch my service to a company who actually wants to provide value for my hard earned money
AVOID AT ALL COSTS
This will be a massive headache. They don’t let you change your default payment method. They don’t let you update your payment method. They’ll retry your default payment method 1 million times there’s no customer service at all. You will be frustrated at some point.
Always something going wrong with the app
lol I can’t log in because this time it sends me my 2FA code, processes it, kicks me out, logs me in, sends me another code, processes it, kicks me out, logs me in….. you get the point.
LOVE IT, BUT I DOCKED 1 STAR FOR…
I love the Service and I appreciate the price… But the fact that you can’t easily call human for Customer Service is definitely frustrating and I feel like it should be easier to be able to hop on the app and pay a one time payment whenever you want to whether it’s the exact due date or not without having to reach out customer service via the chat. PLEASE UPGRADE THESE OPTIONS!!
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