Worked well
I had no problem installing and using the app. Saved a lot of money on tolls. Would definitely use again.
Scam
I disputed charges that were not mine and asked for additional information. After submitting those details, all of my emails were ignored, and received no response or update regarding my dispute.
Basic and won’t update
First booking crashed had to rebook while at airport then Wouldn’t let update payment info
Avoid these
I handed my toll pass back at about 16:30 on the 18th may and due to take off at 20:30. I accidentally did the return date of the pass on the 19th but knowing I was leaving on the 18th at 20:30 I thought oh it’ll be fine the pass has been handed back end of. Well no. A staff member must have seen it was active and took liberties and used it. Racked up over ten dollars and the company are refusing to acknowledge this. The fact I was out of the country which I proved but still didn’t matter. I’d have been cheaper keeping the pass and paying the fine. The company are full of crooks
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Toll pass works, app is garbage
Toll pass works well, I am always charged accurately. I fly into MCO almost monthly and once they “close” your account from a prior trip, they close your WHOLE account and when I try and log back in with the same email, it tells me the account is closed. Infuriating and an absolute waste of time. My husband works in software architecture and could fix whatever bug causes that glitch in 20 seconds.
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App not working
I can’t log in or register in the app. What’s the point of having an app if you can’t even login or register?? At least give an alternative to the app like a website to log in and register on.
Concept is good. App and kiosks have terrible performance
Is the server for this a laptop under someone’s desk?
Really bad and good at once
The actual experience once you have the tag is 10/10. If you repeatedly travel to Central Florida, good luck. They don’t close out a trip for 3 weeks afterwards, so you can’t use the same account to log in. Even after 3 weeks, I’m not sure if I’ve gotten an account to log in twice. There are problems with accounts on this app that I’ve never seen in 30+ years on the internet. Also, be as accurate as possible with your return time and keep your rental receipt showing when you returned. They might try to charge you for the next renter if the RC company turns your car quickly. All in all, the developers are idiots; and this is obviously a government product. The way accounts are handled is absolutely stupid.
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garbage app
this app just sucks. can’t even log in.
Não funciona
Só não dou -1 porque não tem.
Aplicativo inútil, máquina não entrega o Card, impossível usar. Melhor vocês deletarem essa empresa e falirem
Aplicativo inútil, máquina não entrega o Card, impossível usar. Melhor vocês deletarem essa empresa e falirem
Decent but could be better for those who rent a vehicle for a cruise.
Rented a car from the airport to the hotel the day before cruising out of Port Canaveral.
Cheap tolls using this toll pass, but you cannot return these toll tags to offsite rental car agencies. You must “end” the trip segment for the current toll pass so others who rent the same vehicle will not generate toll charges to your credit card (license plates are read at tolls).
Returned the vehicle to an offsite rental car agency but keep the tag until returning from the cruise. You cannot reuse the pass once you “end” your trip in the app.
The FAQs state the toll pass must be returned in three days or you will get charged $10. Tried to call the company before leaving for the cruise, but went to voicemail. Their voicemail states they are closed even though I called during the hours their website states they’re open. I attempted several times but no answer. I also sent an email which has not been responded to in seven days. Customer service lacking.
Cheap tolls using this toll pass, but you cannot return these toll tags to offsite rental car agencies. You must “end” the trip segment for the current toll pass so others who rent the same vehicle will not generate toll charges to your credit card (license plates are read at tolls).
Returned the vehicle to an offsite rental car agency but keep the tag until returning from the cruise. You cannot reuse the pass once you “end” your trip in the app.
The FAQs state the toll pass must be returned in three days or you will get charged $10. Tried to call the company before leaving for the cruise, but went to voicemail. Their voicemail states they are closed even though I called during the hours their website states they’re open. I attempted several times but no answer. I also sent an email which has not been responded to in seven days. Customer service lacking.
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Garbage
The app constantly crashes and does not allow you to log in. What’s the point of having something for visitors when they would have to wait at the airport for hours for the app to work.
Total waste of time
Got app. Followed directions and registered for a device. Plane was delayed. When I arrived late at night the system couldn’t find my reservation. The phone number for assistance was useless. Never got my pass. Total waste of my time.
Overcharged and Poor Customer Service
I got charged for someone else’s toll charges. I sent proof that I returned the rental car to their email, but they never respond, even after multiple follow ups.
Waste of time
Used for 2 weeks then this company still billed Avis for the same amount, who passed it on to me!
Waste of time. App seems broken
After signing in one time, it's impossible to sign in again. I'm certain the password was in correctly.
Be aware!! They charge the plate to your account even after you return the tag
I returned the tag before noon and I don’t see a button for confirm tag return. Then I guess the car was rented out again and all the toll charge was on my account until the end of day. I guess you have to remove plate number manually after you return the tag. Terrible customer service, I sent email and no response for a month.
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Beware
App seems to work ok, but customer service is unwilling/incompetent in resolving fraudulent toll charges on your account. (In my case, there were toll charges after I turned in the rental car and deposited the hang tag into the kiosk.) So be prepared to possibly have to cover extra toll charges. Also, you can’t create a new trip using the same account, so you have to open up a new account with a different email, and/or username, etc. each time you travel.
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Impossible to create an account.
It is impossible to create an account.
I tried multiple times, with different emails and devices, and the app simply does not allow the account creation process to be completed. This makes the app unusable for visitors who need to set up the pass in advance. Very frustrating experience.
I tried multiple times, with different emails and devices, and the app simply does not allow the account creation process to be completed. This makes the app unusable for visitors who need to set up the pass in advance. Very frustrating experience.
I can only visit Florida once?
No way to add another pass to my account. Which means if I visit FL for the second time, I have to create a new account. How many email do I have to create accounts?
