App broke at 5pm for update
Bad experience. App broke when trying to pick up hang tag. No back up for obtaining QR code. Toll pass deletes your account when they feel like it so you cant see tolls or reuse account. Still got charged thru rental car for tolls. Buy a sun pass instead. This is run by the local govt and they are terrible.
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No problems
Took the pass used it for two weeks was pretty straight forward no issues will use again
Working fine for 2 days now doesn’t recognise my account!
Worked fine for two days, now doesn’t recognise my email address/ account. Have emailed them, no response. I don’t know whether the toll pass is active or not! I’m not happy at all and I’m guessing they won’t pay back my $16 a day charge from the hire car company! Very disappointed. I would not recommend based on experience so far
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worst customer service
I was charged for a toll by my rental company that “did not register” on my visitor toll pass, yet other tolls from that date did. When I inquired on how to dispute, they were very difficult. 1. A representative called me early in the morning when I was asleep 2. They told me to provide the toll statement and my rental agreement. I emailed hertz for the toll that I was charged. They emailed me a statement and Visitor Toll pass said it wasn’t acceptable? Like what ?? It’s what they provided and it clearly depicted the toll I was intending to dispute.
I’ve been going back and forth for weeks with 0 resolution.
I’ve been going back and forth for weeks with 0 resolution.
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Worked well
I had no problem installing and using the app. Saved a lot of money on tolls. Would definitely use again.
Scam
I disputed charges that were not mine and asked for additional information. After submitting those details, all of my emails were ignored, and received no response or update regarding my dispute.
Basic and won’t update
First booking crashed had to rebook while at airport then Wouldn’t let update payment info
Avoid these
I handed my toll pass back at about 16:30 on the 18th may and due to take off at 20:30. I accidentally did the return date of the pass on the 19th but knowing I was leaving on the 18th at 20:30 I thought oh it’ll be fine the pass has been handed back end of. Well no. A staff member must have seen it was active and took liberties and used it. Racked up over ten dollars and the company are refusing to acknowledge this. The fact I was out of the country which I proved but still didn’t matter. I’d have been cheaper keeping the pass and paying the fine. The company are full of crooks
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Toll pass works, app is garbage
Toll pass works well, I am always charged accurately. I fly into MCO almost monthly and once they “close” your account from a prior trip, they close your WHOLE account and when I try and log back in with the same email, it tells me the account is closed. Infuriating and an absolute waste of time. My husband works in software architecture and could fix whatever bug causes that glitch in 20 seconds.
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App not working
I can’t log in or register in the app. What’s the point of having an app if you can’t even login or register?? At least give an alternative to the app like a website to log in and register on.
Concept is good. App and kiosks have terrible performance
Is the server for this a laptop under someone’s desk?
Really bad and good at once
The actual experience once you have the tag is 10/10. If you repeatedly travel to Central Florida, good luck. They don’t close out a trip for 3 weeks afterwards, so you can’t use the same account to log in. Even after 3 weeks, I’m not sure if I’ve gotten an account to log in twice. There are problems with accounts on this app that I’ve never seen in 30+ years on the internet. Also, be as accurate as possible with your return time and keep your rental receipt showing when you returned. They might try to charge you for the next renter if the RC company turns your car quickly. All in all, the developers are idiots; and this is obviously a government product. The way accounts are handled is absolutely stupid.
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garbage app
this app just sucks. can’t even log in.
Não funciona
Só não dou -1 porque não tem.
Aplicativo inútil, máquina não entrega o Card, impossível usar. Melhor vocês deletarem essa empresa e falirem
Aplicativo inútil, máquina não entrega o Card, impossível usar. Melhor vocês deletarem essa empresa e falirem
Decent but could be better for those who rent a vehicle for a cruise.
Rented a car from the airport to the hotel the day before cruising out of Port Canaveral.
Cheap tolls using this toll pass, but you cannot return these toll tags to offsite rental car agencies. You must “end” the trip segment for the current toll pass so others who rent the same vehicle will not generate toll charges to your credit card (license plates are read at tolls).
Returned the vehicle to an offsite rental car agency but keep the tag until returning from the cruise. You cannot reuse the pass once you “end” your trip in the app.
The FAQs state the toll pass must be returned in three days or you will get charged $10. Tried to call the company before leaving for the cruise, but went to voicemail. Their voicemail states they are closed even though I called during the hours their website states they’re open. I attempted several times but no answer. I also sent an email which has not been responded to in seven days. Customer service lacking.
Cheap tolls using this toll pass, but you cannot return these toll tags to offsite rental car agencies. You must “end” the trip segment for the current toll pass so others who rent the same vehicle will not generate toll charges to your credit card (license plates are read at tolls).
Returned the vehicle to an offsite rental car agency but keep the tag until returning from the cruise. You cannot reuse the pass once you “end” your trip in the app.
The FAQs state the toll pass must be returned in three days or you will get charged $10. Tried to call the company before leaving for the cruise, but went to voicemail. Their voicemail states they are closed even though I called during the hours their website states they’re open. I attempted several times but no answer. I also sent an email which has not been responded to in seven days. Customer service lacking.
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Garbage
The app constantly crashes and does not allow you to log in. What’s the point of having something for visitors when they would have to wait at the airport for hours for the app to work.
Total waste of time
Got app. Followed directions and registered for a device. Plane was delayed. When I arrived late at night the system couldn’t find my reservation. The phone number for assistance was useless. Never got my pass. Total waste of my time.
Overcharged and Poor Customer Service
I got charged for someone else’s toll charges. I sent proof that I returned the rental car to their email, but they never respond, even after multiple follow ups.
Waste of time
Used for 2 weeks then this company still billed Avis for the same amount, who passed it on to me!
Waste of time. App seems broken
After signing in one time, it's impossible to sign in again. I'm certain the password was in correctly.
