Thieves
Wash Connect not only has terrible business practices by refusing to allow you to only pay for the service you use, they also regularly steal money from you. A quick google search of “Wash Connect” with no other words results in 100’s of stories of users reporting egregious theft from this app, many of which are students with leases explicitly forbidding them from purchasing their own laundry equipment and coercing them to be robbed by this gross company.
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Worst washers I’ve ever seen
The washers didn’t drain properly after using 3 different ones. It is now 2am as I am writing this, I have no clothes since they are all soaking wet, and a mid term tomorrow.
Scam - stealing people every usage
Every time you out money on the app it takes extra money from you . So you don’t only pay for the washed and dryer , on top you pain to add money in your profile. Fees that don’t make any sense besides only steal your money. Update : the machines also stole money when I paid with coins a few times from me , and it also tales extra money from neighbors. As I got their complains around me many times . I submit a refound request through customer service , and never got a reply .
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Mobile App Sucks
I’ve almost exclusively done laundry through WASH machines for 6+ years over the span of 7 years from 4 different locations, and the app is inconsistent on when laundry is started and when it is finished.
The app will sometimes not tell me that laundry is done, or sometimes will spin around and then not start after I walk away.
I have put in probably 30 service requests over the past 7 years, and I’ve just had it after my laundry did not flash on time tonight.
I recommend setting your own personal timers and staying to watch your laundry for 5 minutes after you start it to make SURE it actually cycles after you get charged and start the washing process.
I have mostly experienced this with washers, not so much dryers, but if you are forced to use this app like I have even because the housing situation I have is contracted exclusively through WASH, good luck. It is incredibly frustrating.
The app will sometimes not tell me that laundry is done, or sometimes will spin around and then not start after I walk away.
I have put in probably 30 service requests over the past 7 years, and I’ve just had it after my laundry did not flash on time tonight.
I recommend setting your own personal timers and staying to watch your laundry for 5 minutes after you start it to make SURE it actually cycles after you get charged and start the washing process.
I have mostly experienced this with washers, not so much dryers, but if you are forced to use this app like I have even because the housing situation I have is contracted exclusively through WASH, good luck. It is incredibly frustrating.
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Bad
Paying for laundry sucks boooo
