Garbage
No accountability, another bs company
TJTurquoise jeans
Worst
Worst delivery service in Bucharest Romania.
TT.cut
What a joke of an app
I use door dash regularly and come to Germany and my first meal takes an hour longer than it should and was completely cold then the second “was given to someone else sorry!” Really?? Do I get my money back? Now they left me on read and aren’t offering a resolution just condolences wtf
D!Don’t need a nick name !
Appalling customer service and complete disregard for customers
I used Wolt to order groceries, deliberately choosing a more expensive supermarket because it listed specific products I needed.
My order arrived with five items missing, without any advance notification or opportunity to choose substitutes, modify or cancel the order. For example, I ordered two fish for dinner and received only one. Had I been informed, I wouldn’t have ordered either.
Even my delivery instructions were ignored.
What followed was arguably worse than the original problem. I spent hours communicating with customer support, repeatedly explaining why this was unacceptable. Eventually, I requested escalation to a supervisor, only to receive another lengthy response filled with apologies, explanations about supermarket procedures and promises that my feedback would be taken seriously.
Not a single practical solution was offered.
Wolt simply released the payment for the missing items, which is a basic obligation, not compensation or a goodwill gesture.
The supervisor even suggested that I should leave special instructions on future orders to prevent similar situations, effectively shifting responsibility for the service’s shortcomings onto the customer.
I wasn’t necessarily looking for money. I wanted someone to make a genuine effort to put things right. They could have explored sourcing the missing products from another supermarket or offered some meaningful gesture of goodwill.
Instead, a service I paid for to save time, effort and inconvenience ended up costing me more of all three.
Mistakes happen. What matters is how a company handles them. Wolt had multiple opportunities to demonstrate that it values its customers and failed at every stage.
I’ve completely lost confidence in this company and won’t be using Wolt again.
My order arrived with five items missing, without any advance notification or opportunity to choose substitutes, modify or cancel the order. For example, I ordered two fish for dinner and received only one. Had I been informed, I wouldn’t have ordered either.
Even my delivery instructions were ignored.
What followed was arguably worse than the original problem. I spent hours communicating with customer support, repeatedly explaining why this was unacceptable. Eventually, I requested escalation to a supervisor, only to receive another lengthy response filled with apologies, explanations about supermarket procedures and promises that my feedback would be taken seriously.
Not a single practical solution was offered.
Wolt simply released the payment for the missing items, which is a basic obligation, not compensation or a goodwill gesture.
The supervisor even suggested that I should leave special instructions on future orders to prevent similar situations, effectively shifting responsibility for the service’s shortcomings onto the customer.
I wasn’t necessarily looking for money. I wanted someone to make a genuine effort to put things right. They could have explored sourcing the missing products from another supermarket or offered some meaningful gesture of goodwill.
Instead, a service I paid for to save time, effort and inconvenience ended up costing me more of all three.
Mistakes happen. What matters is how a company handles them. Wolt had multiple opportunities to demonstrate that it values its customers and failed at every stage.
I’ve completely lost confidence in this company and won’t be using Wolt again.
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OTOlia T.
Neprofesionalna korisnička podrska
Ugasio sam aplikaciju, odjavio se, jer nisi u stanju da reše dve situacije
Ffilserb
