Scam app
I fail to understand why I am being charged processing fees when the cancellation was initiated by the airline, not by me. Instead of arranging an alternative flight, you are deducting money from my refund.
I would like to highlight the following concerns:
1. Unjustified processing fee: Since the airline cancelled the flight, I should not be penalized financially. Please clarify the basis on which you are deducting ₹880 from my refund.
2. Failure to provide an alternative flight: Instead of arranging an alternative flight, I am being left to manage the situation myself. The cancellation happened during the festive season, when flight ticket prices can be almost double the usual rates. This puts me in a difficult position and causes additional financial stress.
3. Misleading flight status on your app: Despite the airline cancelling my flight, your app continued to show the journey as confirmed for several days. This is unacceptable and creates confusion for customers who rely on your platform for accurate information.
4. Unnecessary delay in refund: I have been waiting for 3–4 days for my refund, yet your app continued to show the flight as confirmed. This lack of timely communication and transparency has caused considerable inconvenience.
I would like to highlight the following concerns:
1. Unjustified processing fee: Since the airline cancelled the flight, I should not be penalized financially. Please clarify the basis on which you are deducting ₹880 from my refund.
2. Failure to provide an alternative flight: Instead of arranging an alternative flight, I am being left to manage the situation myself. The cancellation happened during the festive season, when flight ticket prices can be almost double the usual rates. This puts me in a difficult position and causes additional financial stress.
3. Misleading flight status on your app: Despite the airline cancelling my flight, your app continued to show the journey as confirmed for several days. This is unacceptable and creates confusion for customers who rely on your platform for accurate information.
4. Unnecessary delay in refund: I have been waiting for 3–4 days for my refund, yet your app continued to show the flight as confirmed. This lack of timely communication and transparency has caused considerable inconvenience.
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YYograjsoni91
Regarding hotel booking
⚠️ VERY BAD EXPERIENCE — PLEASE BE CAREFUL BEFORE BOOKING on yatra
No help from yatra while check in
I had booked a Classic Room at Hotel Park Tree near IGI Airport, Delhi. When I arrived for check-in, I informed the staff that I had a confirmed booking, but I was told that the hotel was fully occupied and there was no vacant room.
After insisting repeatedly, the staff member told me that they had another branch and offered me a room there. When I visited that property, I was shocked by the condition of the building. It looked poorly maintained, almost like a dismantled/unfinished building, and the room offered to me was extremely cheap-looking and completely unacceptable.
I refused that room and returned to the original property where I had made my booking. Even after repeatedly requesting a booked room, I was eventually given a very cheap, poorly maintained room that looked more like a godown than a hotel room.
This was completely different from what I expected based on my booking and the pictures shown while making the reservation.
Very disappointing and frustrating experience. In my opinion, the way the booking was handled was highly unprofessional and misleading.
I strongly recommend that travellers check everything carefully before booking this hotel, especially if you are relying on the room category and photographs shown online.
❌ Poor handling of booking
❌ No room provided as booked
❌ Extremely poor alternative accommodation
❌ Very disappointing room condition
❌ Unprofessional experience
I would personally not recommend this hotel.
No help from yatra while check in
I had booked a Classic Room at Hotel Park Tree near IGI Airport, Delhi. When I arrived for check-in, I informed the staff that I had a confirmed booking, but I was told that the hotel was fully occupied and there was no vacant room.
After insisting repeatedly, the staff member told me that they had another branch and offered me a room there. When I visited that property, I was shocked by the condition of the building. It looked poorly maintained, almost like a dismantled/unfinished building, and the room offered to me was extremely cheap-looking and completely unacceptable.
I refused that room and returned to the original property where I had made my booking. Even after repeatedly requesting a booked room, I was eventually given a very cheap, poorly maintained room that looked more like a godown than a hotel room.
This was completely different from what I expected based on my booking and the pictures shown while making the reservation.
Very disappointing and frustrating experience. In my opinion, the way the booking was handled was highly unprofessional and misleading.
I strongly recommend that travellers check everything carefully before booking this hotel, especially if you are relying on the room category and photographs shown online.
❌ Poor handling of booking
❌ No room provided as booked
❌ Extremely poor alternative accommodation
❌ Very disappointing room condition
❌ Unprofessional experience
I would personally not recommend this hotel.
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VBVassu bansal
Response from developer
Dear Vassu, Greetings from Yatra.Com! We understand your experience on our platform was not what you hoped for. Please share the details of your concern and provide your booking and contact information through the URL for us to assist you. Regards, Yatra Care. https://www.yatra.com/online/playstore-support?key=bd30173d-7ca9-48c6-9025-908aa6f6a298
Poorly designed
This app is very poorly designed for apple users . They putting (overlapping) add just upon the checkout button at the customer could not complete the purchase and compelled to leave the app do that purchase somewhere else
VVinod@A
Horrible service - Charging convenience fees on failed transactions!
Be extremely careful while booking through Yatra. Their app suffered a technical error during my booking attempt, displaying a message that the booking could not be completed and promising a full refund of the deducted amount.
While the airline refunded 100% of the fare with zero deductions, Yatra deducted an "Online Convenience Fee" of ₹565 per booking on a transaction that failed entirely due to their own system glitch. Charging a convenience fee when no booking service was delivered is completely unacceptable.
Customer support refuses to take responsibility and keeps giving standard scripted replies. Fixing system bugs at the customer's expense is unfair trade practice. Save your money and use a platform that actually delivers service before charging for it.
While the airline refunded 100% of the fare with zero deductions, Yatra deducted an "Online Convenience Fee" of ₹565 per booking on a transaction that failed entirely due to their own system glitch. Charging a convenience fee when no booking service was delivered is completely unacceptable.
Customer support refuses to take responsibility and keeps giving standard scripted replies. Fixing system bugs at the customer's expense is unfair trade practice. Save your money and use a platform that actually delivers service before charging for it.
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KNKumar Narottam
Response from developer
Dear Narottam, We regret the inconvenience. Please help us to connect with you quickly by updating the booking and concern details against the URL shared below. We solicit your patience and understanding. Thanks. https://www.yatra.com/online/playstore-support?key=606dadd7-beb3-4c4b-a79f-354c81dc5bed
Scammm
Scammers
SSimar12390
