Horrible service - Charging convenience fees on failed transactions!
Be extremely careful while booking through Yatra. Their app suffered a technical error during my booking attempt, displaying a message that the booking could not be completed and promising a full refund of the deducted amount.
While the airline refunded 100% of the fare with zero deductions, Yatra deducted an "Online Convenience Fee" of ₹565 per booking on a transaction that failed entirely due to their own system glitch. Charging a convenience fee when no booking service was delivered is completely unacceptable.
Customer support refuses to take responsibility and keeps giving standard scripted replies. Fixing system bugs at the customer's expense is unfair trade practice. Save your money and use a platform that actually delivers service before charging for it.
While the airline refunded 100% of the fare with zero deductions, Yatra deducted an "Online Convenience Fee" of ₹565 per booking on a transaction that failed entirely due to their own system glitch. Charging a convenience fee when no booking service was delivered is completely unacceptable.
Customer support refuses to take responsibility and keeps giving standard scripted replies. Fixing system bugs at the customer's expense is unfair trade practice. Save your money and use a platform that actually delivers service before charging for it.
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Response from developer
Dear Narottam, We regret the inconvenience. Please help us to connect with you quickly by updating the booking and concern details against the URL shared below. We solicit your patience and understanding. Thanks. https://www.yatra.com/online/playstore-support?key=606dadd7-beb3-4c4b-a79f-354c81dc5bed
Very Bad, Avoid Hotel Booking
Very Bad, Tjey don't have tie ups with hotel. Just book hotel but property don't let check in.
No service.
No service.
Fraud
I had a pathetic experience booking w yatra. I booked for two adults when the price was same for both either one or two, n on confirmation voucher I got a booking for one adult and one child instead. I have to now pay extra 2000 bucks for another person while it would have costed me nothing if the glitch didn’t happen on their app. I tried contacting their support team for 4 hrs straight n finally when they called back they simply said it is not a human error so we can’t do anything for the glitch that takes place on their very own app run by the company for which they are absolutely accountable but they simply denied any help saying it is system error not human error.
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About this app
Yatra is the best app for flight and hotel booking.
Great experience with yatra
I’ve been using Yatra for a while now, and it’s easily one of the best flight booking apps out there. The interface is simple and user-friendly, making it very easy to search, compare, and book flights at competitive prices.
What I really like is how smoothly the app handles bookings and provides multiple options for different budgets. It’s not just a flight booking app, but also a reliable hotel booking app with a wide range of properties and great deals.
What I really like is how smoothly the app handles bookings and provides multiple options for different budgets. It’s not just a flight booking app, but also a reliable hotel booking app with a wide range of properties and great deals.
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