Worst Delivery Experience — Cancelled Order, No Immediate Refund
Zapp cancelled my order without proper explanation while the payment taken was the last money on my card. The order included milk for my baby, and despite the cancellation being their fault, my refund was not returned immediately.
I then spent nearly 2 hours dealing with customer support while being left without both the items I needed and access to my own money.
Offering a small credit instead of taking responsibility made the situation even worse. Deleted my account immediately after this experience.
I then spent nearly 2 hours dealing with customer support while being left without both the items I needed and access to my own money.
Offering a small credit instead of taking responsibility made the situation even worse. Deleted my account immediately after this experience.
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Dangerous deliver drivers and shocking delivery times
Driver was rude and left my door wide open. Deliver an hour late. Do not use!
Such a great app.
I feel sorry I didn’t know about them before. They have wide range , unique products and very quick delivery. Very easy to navigate app , user friendly.
Totally unreliable / not on time
Delivery time kept increasing and past way beyond expected
Order not delivered
Waited 45 minutes for an order that was estimated to take 10-15 mins. the order was dispatched and the rider kept circling close to my home but not quite near. I then got an app message that the order was cancelled and an email from Zapp that as a gesture of goodwill they will not charge me a cancellation fee this time(!!). As a result I’m late to work, not had breakfast and apparently should be grateful for horrible service.
On multiple past occasions I did get riders that didn’t speak fluent English and couldn’t navigate, so I had to guide them using Zapp map and the phone (!) or come outside searching for them. It deterred me from ordering more frequently but after today I deleted the app and won’t use it again.
On multiple past occasions I did get riders that didn’t speak fluent English and couldn’t navigate, so I had to guide them using Zapp map and the phone (!) or come outside searching for them. It deterred me from ordering more frequently but after today I deleted the app and won’t use it again.
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Response from developer
Hi there - this is Nav, CEO at Zapp. I’m really sorry about the experience you’re describing; it’s not at all what we want any of our customers to have. I completely understand your frustration with the delays in your order being delivered alongside the abrupt cancellation of your order. I'm really sorry that your other commitments throughout the day were affected by this, and I agree that this is unacceptable. If you could kindly email me at ceo-office@justzapp.com with more details about what happened, I will ensure my team looks into it as a priority. Thank you for your valuable feedback 💙
East London grocery gem
Swift deliveries, friendly customer service, great selection - I can’t recommend zapp enough!
Disgusting service
Late late late don’t bother
Long delivery time
It took a very long time for delivery. The time kept extending.
London service issues
Service has really gone downhill recently. I live in central London and Zapp is no longer quick or reliable. Service plus delivery fee is now around £4 which is really not worth it when delivery is so much slower. You do get £10 credit when orders are late (which is recently most of the time) but as you get charged a fee for small orders and there is the base fee I mentioned, that £10 is hardly worthwhile credit for a sub-par service. I used to be a huge fan of the service, selection of items etc, but the delays are very inconvenient.
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Great app
2 mins away from me so gets here super quick. Customer support is always amazing
Amazing!
Amazing app
Great service
Super service! Perhaps a bit pricey in some product areas but when you need things at 11pm, it is SO worth it!
Worst Client for delivery
As delivery partner, I believe ZAPP is extremely unprofessional with their delivery partners and there might be corruption between this company staff to assign orders to specific couriers , their friends of course. If they are online, they switch the courier company for their benefits and their friends’ benefit.
Zapp is not looking carefully for the benefits of their customers but about how much cheap orders to be delivered to make more money/profit from the customers and orders got delayed at the end by hours.
Zapp is not looking carefully for the benefits of their customers but about how much cheap orders to be delivered to make more money/profit from the customers and orders got delayed at the end by hours.
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Fantastic
Very convenient with so many fantastic treats all in one place.
Manipulative Waiting Times
Lead times will lie to the tune of 30 minutes in 5 minutes increments.
9/10 times - faster, easier, cheaper etc. do take a bus to a store than wait, let alone drive or walk.
Closing account, deleting the app and using well established competitors.
1 = Awful
5 = Great
This app is a 0,51 rounded to up to 1…
Kind Regards
9/10 times - faster, easier, cheaper etc. do take a bus to a store than wait, let alone drive or walk.
Closing account, deleting the app and using well established competitors.
1 = Awful
5 = Great
This app is a 0,51 rounded to up to 1…
Kind Regards
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iOS 18
Dark mode icon please!
Disorganised, cancelled order, waiting for refund
Delivery estimate was 20 min, kept going up until I asked them to cancel. Customer service kept saying it was “on its way” when actually they didn’t have enough delivery drivers to ever deliver. Not sure what the goal was other than to upset a customer and keep my money for a week to fund their working capital.
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Good products, terrible delivery
They keep changing times from 20 mins to more than an hour. I can see I’m not the only one who had problems with the delivery. Delisting this app from my phone, not comparable to Uber eats or deliveroo.
Keyboard does not work.
Deleted it. Keyboard does not come up.
Terrible
Zapp is hands down one of the worst delivery apps I’ve ever used. It’s completely unreliable, and I’m beyond frustrated with their service. Every time I place an order, they never have drivers availabl! I’ve waited for what feels like forever, only to find out my order is either delayed indefinitely or won’t even arrive. What’s the point of a delivery app if they can’t actually deliver?
Their whole system is useless. The app might look nice, but that means nothing when your food or items never show up. You’d think a delivery service would prioritize getting drivers on the road, but not Zapp. It’s a total waste of time, and I’m angry that I even bothered downloading it. Avoid it unless you want to be disappointed and left waiting endlessly for an order that may never come.
Their whole system is useless. The app might look nice, but that means nothing when your food or items never show up. You’d think a delivery service would prioritize getting drivers on the road, but not Zapp. It’s a total waste of time, and I’m angry that I even bothered downloading it. Avoid it unless you want to be disappointed and left waiting endlessly for an order that may never come.
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Response from developer
Hi Sam - this is Nav, CEO at Zapp. I’m really sorry about the experience you’re describing, it’s not at all what we want any of our customers to have and I can only apologise. I am sorry to hear that you experienced some delays and issues with the timing of your deliveries. If you could kindly send me an email to ceo-office@justzapp.com with more details about what happened, I will ensure my team looks into it as a priority. They will make it right for you and ensure the appropriate actions are taken so this doesn’t happen again (to you or to others). Thank you for your valuable feedback and for being a Zapp customer 🩵
