Never trust them
I put my email into the website. Nothing more. Somehow they started charging me $135 for a membership I never signed up for (THROUGH APPLE PAY??). $600 I am out of now. My bank refuses to help since my dispute was denied. And I’ve called this company multiple times and only hear sorry we can’t help you since your account is active. Ummm hello! An account I never signed up for?? As well as I canceled whatever membership they unwillingly signed me up for in June once I found out about the charges. So how does an account that was canceled somehow become active again once I try to get my money back?? So tiring dealing with this company who only cares about scamming people for their money. I WANT MY MONEY BACK!!!
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Made me double pay
Payed twice to start an account no refund. Couldn’t even get meds because my payment didn’t work and I tried 2 different ways. Very bad communication because it’s mostly AI and you are lucky if you talk to a person. This is dangerous and unregulated. Do not waste your money like I did just go to hers or ro instead!
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Fraudulent company
Update: do not use this company. If there are any issues, there are no humans you can actually talk to. I had extreme side effects and wanted to decrease the dosage. The company repeatedly has sent the wrong dosage ignoring my issues. They have a long list of complaints on file with the better business bureau. Save yourself this headache and use another company.
They will respond quickly to take your money. When you need refills, they will not respond and you will run out of your GLP1 meds. There is no customer service for me to contact and I was charged 600 dollars for 6 months. Very unhappy with the product and am now having to escalate this so other people are not taken advantage of.
They will respond quickly to take your money. When you need refills, they will not respond and you will run out of your GLP1 meds. There is no customer service for me to contact and I was charged 600 dollars for 6 months. Very unhappy with the product and am now having to escalate this so other people are not taken advantage of.
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Don’t not recommended it’s a scam
Scammers
Awesome
The best weight reduction I hav have come across!!!
Be careful with payment methods
This app seems to glitch especially when it comes to payments. Do not ever use Klarna because if you make multiple payments due to a site glitch they will not allow you to get a refund or have it even able to apply to your account. At least with a credit card you can charge back. Although the health side was incredibly responsive the weight loss side was hardly responsive to the point it would take weeks for an answer to a question. There were so many issues with the membership and payment for medications where things would act like they didn’t process and so you change payment methods only to find out they charged you two or three times and they never will give your money back. I would never recommend this app or service, I can’t believe I kept trying for months.
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Response from developer
Hi! We’re truly sorry for the frustration you’ve experienced with payments, refunds, and delayed responses. This isn’t the experience we want for any member. Please contact us at lydia,mee@getzealthy.com with the email tied to your account so we can review what happened and work toward a resolution. Thank you for sharing this feedback.
Do not use this company
This service was extremely frustrating. After payment, communication dropped off and I struggled to get updates or proper medication. It only got resolved after multiple follow-ups. I would not recommend this based on my experience.
Good platform bad service
The platform itself is well designed and effective; however, the customer service is extremely bad. Agents do not appear to review prior conversations, resulting in a complete lack of continuity. If an issue is not resolved immediately, any follow-up becomes a new interaction with no awareness of previous context.
This forces users to repeatedly explain the same issue, which is both frustrating and inefficient. More concerning is that serious actions can be taken on an account without proper review. For example, instead of processing a requested medication refill, the account may be canceled altogether. Even though you paid for it.
This forces users to repeatedly explain the same issue, which is both frustrating and inefficient. More concerning is that serious actions can be taken on an account without proper review. For example, instead of processing a requested medication refill, the account may be canceled altogether. Even though you paid for it.
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Its a scam!!!
I was looking into making a purchase with zealthy and i paid the $39 upfront, then i had the option to get a prescription and it said pay $0 now to continue. As soon as i clicked the button they charged me over $1200+ unexpectedly. And theres no number or anyway to contact support!
Fraudulent company
This company takes your payment information and enrolls you in a subscription you never agreed to. I have filed complaints with the FTC and AG office. There is a company rep replying to bad reviews on here named Lydia acting like she’s resolving the issues. But when I email as she instructs another rep still tells me tough luck.
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Charging Incorrectly
Zealthy has repeatedly charged me a membership fee even though I paid it upfront with my six months of medication. I have been trying to cancel my subscription since December and it is now April and they are still charging me the $135 membership fee. And now they will not refund my credit card because I did not do something that they told me I had already completed. Apparently if you have medication for two separate things such as hair loss and weight loss you have to submit paperwork to cancel both things. Otherwise they will keep charging you the $135 and then eventually tell you that they won’t refund it because you haven’t submitted the correct paperwork. I have had issues with them from day one on charging me the membership fee when I had already paid it. I have also had problems with them double charging me my membership fee as in $135 on January 1 and then $135 on January 2. I have had to call multiple times to get refunded. I feel like they hope you don’t notice it on your credit card and want to make the easy extra money. I do not recommend using them for this very reason.
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Response from developer
Hello! I'm truly sorry to hear about your experience and understand how frustrating this must have felt. We never want any patient to feel confused or frustrated over charges or trouble with cancellations. Memberships can be canceled at any time through the patient portal under Manage Membership here: https://health.getzealthy.com/patient-portal/profile If you’re open to it, I’d really like the chance to look into this further and help make things right. Please reach out to us at community@getzealthy.com. I would be more than happy to review your account and these charges and make sure you will not be charged in the future. I look forward to your email and working with you!
App Inoperable
The app does not work. For 4 weeks it has been a white screen with a spinning circle. There isn’t an update available to fix it, and I’ve deleted the app and redownloaded.
Error on my login
This app has been very dysfunctional throughout each time I’ve used it. I’ve had orders wrong and the communication is very bad with the support and everything online. I can’t even get into my app. It says there’s an error each time I login so I’m trying to contact anyone. Nobody has answered yet.
Fraudulent company
They will respond quickly to take your money. When you need refills, they will not respond and you will run out of your GLP1 meds. There is no customer service for me to contact and I was charged 600 dollars for 6 months. Very unhappy with the product and am now having to escalate this so other people are not taken advantage of.
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Just don’t even try
They have been holding my money and my medication hostage for over a month repeating the same thing that they’re escalating to the pharmacy team but have not done a damn thing. Their customer service reps are all over seas and are very difficult to understand and work with. It seems they’re given the same script and aren’t able to answer a single question you ask.
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HORROR STORY
if i could give negative stars i would. first off they double charged me the start up fee then AFTER I TOLD THEM I WANTED MY MEDICATION SENT TO MY PHARMACY THEY AGREE BUT STILL CHARGED ME FOR THE MEDICINE AND ALSO DIDNT SENT TO THE PHARMACY AND DIDNT SHIP IT TO ME EITHER. i’ve had no one respond to me in weeks and they refused to refund me. after that call now my app don’t work and i can’t access my account on the web either. THIS IS A TOTAL SCAM. just lost about $200+
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Will take your money and never ship
Absolutely terrible company, all conversations is with an AI with fake names to appear as if it’s real. After 2 weeks after they took payment they refused to ship me my medication and when i asked about it, they tried to charge me again with a new prescription for the same medication. Incompetent company that will steal your money and refuse a refund
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Scam
They kept trying to charge my card for a year and it was all different amounts and even when you reach out to them, they will continuously harass you and will not cancel your account. You literally have to block the business. They even were able to get one payment from me and I never received product. #scam They will also try to reach out to you as if they are understanding but it’s all a scam.
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Excellent
Ease of use in the app on my iPhone. Extremely helpful.
Don’t pay for 6 month supply!
I paid for the 6 month supply and I was never sent my second shipment! I called multiple times and never got my medication! I need someone to make this right. It has been over a month and I still haven’t gotten my medication despite paying $1300!!
