Don’t fall for free
The CRM is a powerful platform with a wide range of features. It offers excellent flexibility for customizing workflows, building automations, and tailoring the system to your business needs until you’re paying for it.
If someone has to switch to free it has strict limitations on the number of leads you can manage. key features such as dashboards and visual reports become unavailable unless you upgrade. Be sure to understand these limitations before committing to the platform.
If someone has to switch to free it has strict limitations on the number of leads you can manage. key features such as dashboards and visual reports become unavailable unless you upgrade. Be sure to understand these limitations before committing to the platform.
Show more
Response from developer
Thank you for sharing your feedback. The app as such is free to use and we have a free edition which is free forever. The paid editions have a few more features and if a business requires them, they can always upgrade to these editions. Should you have any questions or clarifications regarding the breakup of the editions, please send over an email to crm@zohomobile.com and we will get right back to you.
New app keeps crashing searching accounts and adding contacts
A
Response from developer
Sorry to hear that you are facing issues with the app crashing. Please send over the email address of the account to crm@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.
Crashed and is extremely slow
This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
Crashes every time I open.
I want to use this on the go but it just crashes when I’m about to log a call or just look at analytics. The purpose of it was not to have notes but since I’m on an iPhone I use the notes section instead of the crm and copy it across.
Response from developer
Sorry to hear that you are facing issues with the app crashing. Please send over the email address of the account to crm@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.
Terrible since resent update
Since new updates, the app has consistently crashed and has run extremely slow. It’s made this app almost impossible to use on a daily basis.
Do not recommend
Do not recommend.
Invalid phone number getting real enoying
Can’t enter a phone number. Keep getting invalid phone number. Doesn’t matter how I enter it.
Useless
Nothing works properly. So call Zia the ai is non existent. Spend days trying to make it work only to realise it’s dysfunctional. Don’t waste your time.
Complicated
Difficult to use. Doesn’t use my location to find current accounts.
Update
Not a fan of the new update. It makes it difficult to find account and related account. I hope this gets updated soon.
Update is terrible. Edit — AGAIN
You just made every single thing that our company uses on your app more difficult to access. This update is terrible. Creating a task and leaving a note need to be the easiest things to access on someone’s contact/meeting page. Now they are all in a different place and inside other menus. I don’t need everything’s font to be bigger, I need what I use to be accessible without clicking through 3 menus first.
May 2026 update — App is completely broken, cannot view meetings. Clicking on a meeting causes a frozen loading screen that you cannot click the back button in. Force closing app is only way to get out of it.
Why’d you have to mess up something that worked perfectly fine before? This new UI is still terrible.
May 2026 update — App is completely broken, cannot view meetings. Clicking on a meeting causes a frozen loading screen that you cannot click the back button in. Force closing app is only way to get out of it.
Why’d you have to mess up something that worked perfectly fine before? This new UI is still terrible.
Show more
Horrible sync
The zoho app seems to have been an afterthought. No reports or analytics whatsoever, maps are awful, layout horrific. Zero customization options that are beneficial. If you need a CRM with an app look elsewhere
No support
Total you are on your own experience. I think AI bots run this thing. Tried canceling. Next to impossible.
Service went down hill quick
I use the serum for work and it worked pretty easily, but then they updated the user interface and now it’s completely confusing. They rolled it out with no support or training.
Update is terrible
You just made every single thing that our company uses on your app more difficult to access. This update is terrible. Creating a task and leaving a note need to be the easiest things to access on someone’s contact/meeting page. Now they are all in a different place and inside other menus. I don’t need everything’s font to be bigger, I need what I use to be accessible without clicking through 3 menus first.
Show more
Crash issues
After the recent update, the app keeps closing suddenly many times. It was working fine before, but now it crashes frequently and becomes difficult to use. Please fix this issue as soon as possible. Looking forward to a stable update.
Response from developer
Sorry that you are facing issues with the app crashing. Please do send over the email address of the account to crm@zohomobile.com and we will have this looked into and get right back to you. We look forward to hearing from you.
Zoho is the Temu version of Salesforce
I want to love Zoho and they do a lot of things that are directionally correct, but they don’t actually listen to customers and routinely drop the ball on core functionality.
It’s as if they have great development, but poor management and execution…
It’s as if they have great development, but poor management and execution…
Complicated
Difficult to use. Doesn’t use my location to find current accounts.
Can't login
登不上cn账户
Why is it overwriting .xlsx and saying Zoho is the default app
Cannot open in excel
