Why is it always laggy
Response from developer
Hello, We sincerely apologize for the inconvenience and frustration you have experienced while using the SalesIQ app. We truly appreciate you being a customer for over two years, and we’re sorry that the app performance has not met your expectations. We understand how disruptive it can be when actions such as typing, refreshing, or navigating within the app become slow, especially when you rely on SalesIQ for your day-to-day activities. We would like to investigate this further and work towards resolving the issue. Could you please share a screen recording demonstrating the slowness and write to us at support@zohosalesiq.com . Kindly include your preferred time slots and time zone as well, so we can arrange a support call at your convenience and assist you personally. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We look forward to connecting with you and improving your experience with SalesIQ.
It can be better
Frustratingly Slow and Unreliable on iOS
Response from developer
Hello Utkarsh, We sincerely regret any inconvenience you may have experienced. If you continue to face slowness while accessing the SalesIQ application, we kindly request you to share a screen recording of the issue and write to us at support@zohosalesiq.com. Please also include your preferred time slots and time zone, so we can schedule a support call at your convenience. We look forward to assisting you further.
My review
Confusing
Website is good but app version is terrible
Response from developer
Hello Brandon, we're sorry to hear about your experience. Please let us know your concern by writing to support@zohosalesiq.com along with your convenient time slots and time zone to schedule a call and assist you further.
Spontaneous
Why not a desktop widget?
I can only respond in my phone or with the browser open.
Way worse than the Android Version
Not helpful
Response from developer
Dear SalesIQ patron, we apologize for your recent rating. To better comprehend your feedback, kindly email us at support@zohosalesiq.com using your registered email address. We'll investigate your concerns, and if it fall within our ability to rectify, we'll gladly assist you.
Improvements
Response from developer
Hello Mr. Barillas, we're sorry to hear about that! We understand that you would like to reach out to a visitor even if the bot has already engaged the visitor. This is one of the feature we're already working on and it will be available soon. We'd also like to let you know that point 2 can be achieved easily. You do not require multiple bots for a brand and you can deploy a single bot and use the criteria router block to make the bot work differently for each criteria/visitors. Also, you can deploy multiple bots in the same brand and to know how you can reach out to support@zohosalesiq.com.
Improvements
1 you can’t send proactive messages if you activate one bot already.
2 you can’t have more than one bot per brand.
You don’t find any of those limitations in other chats.
Response from developer
Hello Mr. Barillas, we're sorry to hear about that! We understand that you would like to reach out to a visitor even if the bot has already engaged the visitor. This is one of the feature we're already working on and it will be available soon. We'd also like to let you know that point 2 can be achieved easily. You do not require multiple bots for a brand and you can deploy a single bot and use the criteria router block to make the bot work differently for each criteria/visitors. Also, you can deploy multiple bots in the same brand and to know how you can reach out to support@zohosalesiq.com.
Confusing
Response from developer
Hello Brandon, we're sorry to hear about your experience. Please let us know your concern by writing to support@zohosalesiq.com along with your convenient time slots and time zone to schedule a call and assist you further.
Satisfied
Response from developer
Hi, Thank you for your great feedback and we wish you happy hunting with SalesIQ :)
Wow Nearly never works
Most of my complaints from guests are they cannot use the live chat.
Just simply doesn’t work.
Press “send message” and it does not send.
Customer in chat waiting for operator? No notification (even though settings are all correct and turned on)
Tracks bots on sites as visitors (stupid)
Has you jumping at your phone every few seconds thinking someone is on it, and try to engage with them, only for them to be gone the second the app shows they showed up (bot traffic)
Just fix the darn thing.
Allow us to move the chat window thumbnail up instead of being stuck at the very bottom (IPhone menu borders the bottom and it’s so low it is a fine line to press the button versus activate iPhone slide-up menu)
So annoyed
Response from developer
Hello Willi, We're really sorry to hear about your experience! To investigate this further on our side and to help you sort these things, we request you to drop an email to support@zohosalesiq.com from your registered SalesIQ email address.
Hanging
Response from developer
We're sorry to hear about it! To help you resolve this, we request you to drop us an email to support@zohosalesiq.com from your registered SalesIQ email address.
App won’t clear notification
Response from developer
Hello Bettiker, we're sorry to hear about this! In order to check this further on our side, we request you to write to us at support@zohosalesiq.com from your registered email.
ZOHO Email appeals to kids
Response from developer
Hello there! We're sorry to hear about your difficulties with the Zoho Mail application, but instead of posting in the Zoho Mail application, you have provided the feedback and rating for the Zoho SalesIQ application - a different application used for live chat and visitor tracking on the website. So, we request you to drop an email to support@zohomail.com and the Mail team will assist you with it further.
Slow and no possibility to sync with app for desktop.
The latest update fixed the bug I was having
Response from developer
Hello there! We're happy to inform you that we've released an update with the fix for this crash issue (Version 2.1.1). So, we request you to update your SalesIQ application in the App Store to get this resolved. Also, we request you to reconsider the rating if you're satisfied with the new update. For further assistance, you can contact us at support@zohosalesiq.com.
Bugs
Please urgent solve this issue.
Response from developer
Hello there! We're sorry to hear about the abnormality you encounter in the SalesIQ mobile app. In order for us to check this, we request you to send an e-mail to support@zohosalesiq.com from your registered email address elaborating on the issue in detail.
