Do not use!!!
I used this as my registry and regret it so much. They sent me one item in particular that was completely squished and I sent photos of everything they asked for the replacement. They then said go ahead and donate the item they then emailed me back almost a week later asking for more photos. I had already donated the item. So because of this they took a MONTH of back and forth to ship the item and then they CANCELLED on me and said we are giving you store credit! I now have to pay a shipping fee and start all over!!Im so defeated by them. I would never ever use them again and I warn all others to not use them either. This is so infuriating. DO NOT USE ZOLA IF YOU DONT LIKE HEADACHES
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Never buy from Zola directly
I’m incredibly disappointed with my experience purchasing a dresser from Zola. I’ve been trying to fulfill this registry item since June 5th, and the process has been defined by a total lack of proactive communication.
Despite repeated follow-ups, I was constantly left in the dark about delays and the actual status of my order—at one point even being assured it would arrive when it was clearly not ready to ship. This is not the first time I’ve had issues with Zola regarding discontinued items and poor communication. It feels like I’ve had to chase the support team for every bit of information, and the resolution process has been frustratingly rigid, refusing to offer a cash refund for the credits used, effectively trapping my business with them. I have lost all trust in their ability to manage orders reliably and would not recommend relying on them for important registry items.
Despite repeated follow-ups, I was constantly left in the dark about delays and the actual status of my order—at one point even being assured it would arrive when it was clearly not ready to ship. This is not the first time I’ve had issues with Zola regarding discontinued items and poor communication. It feels like I’ve had to chase the support team for every bit of information, and the resolution process has been frustratingly rigid, refusing to offer a cash refund for the credits used, effectively trapping my business with them. I have lost all trust in their ability to manage orders reliably and would not recommend relying on them for important registry items.
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Scam
People are buying off my registry, and we’re supposed to receive cash for each item so we can purchase ourselves since we live far from family. Instead of cash to transfer, it’s saying we HAD Zola credit (which I can’t use because all my products are from other sites). Now it’s saying we have 0 credits even though someone paid them $80 for a gift. Can’t even call the support line because it just tells you to email them, and who knows when I’ll get a response.
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First baby registry
Easy to navigate, the o my down fall is , i can’t copy a registry from another website and all the items automatically appear and connect you to the website like the Zola wedding registry. You have to individually add each items which was very time consuming. Other than that the app is great!
THIS IS AWESOME
THIS IS AWESOME !!!!
