Zomato User Reviews
Customer Experience
~ Based on 1,789 written reviews from the US App Store.
What users say
Summarized from real user reviews of Zomato. Based on 135K reviews and a 4.7/5 average, it highlights the 13 positives and 13 negatives reviewers mention most about this Food & Drink app.
Positive things
- πGreat app for food delivery
- πConvenient and user-friendly interface
- πFast delivery and real-time tracking
- πHelpful restaurant reviews
- πHassle-free experience
- πCash on delivery option
- πEasy to use
- πSeamless experience
- πExcellent facility
- πAlways on time
- πGreat service
- πRecommend to friends and family
- πExcellent for international orders
Negative things
- πDelivery delays and cold food
- πUnresponsive customer support
- πIssues with missing/incorrect orders
- πInability to change delivery address
- πInability to contact delivery person
- πUnreliable refund process
- πInconsistent delivery experience
- πInability to order without Indian number
- πIncorrect restaurant information
- πInability to add international numbers
- πDifficulty in reaching customer service
- πLack of accountability for delivery issues
- πSubpar packaging of food items
Is Zomato Safe?
Zomato: Food Delivery & Dining appears safe based on user ratings. AppsHunter Safety Score for Zomato is 94/100.
This assessment is based on 134,688 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 134,688 App Store ratings for Zomato.
Is Zomato Legit?
Zomato: Food Delivery & Dining appears to be a legitimate app. AppsHunter Legitimacy Score for Zomato is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
So many cash reductionsβ¦loving it
thanks for giving always coupon code. Good service, good product, good quality, thank you so much.
Baba/ aho
Nice
Nice
Very good service and delivery timing!!!!!!!
Nice
Worth it
Great experience
Very nice service and customer friendly care
Good delivery
Everytime I get more and more impressed with your delivery process
My order worth βΉ210 was delivered yesterday in a completely spilled condition. The food was not fit to eat. I have already contacted support, but the chatbot did not resolve my issue.
V
Zomato helped me procure multiple children for devious reasons
Zomato delivers one of the smoothest and most refined app experiences Iβve used. The interface is sleek, intuitive, and incredibly responsive. Browsing restaurants, tracking orders, and exploring offers feels effortless. The app runs flawlessly without lag or crashes, making the entire food ordering experience fast, convenient, and enjoyable. A truly well-optimized and professionally designed platform.
Show more
Fast food everywhere!
Fast and furious!
I have recently placed an order in zomato for pizza. After 45min, in zomato it showed up as order delivered on other side we didnβt receive a single item. I tried to contact the customer support through chat, they said they tried to call the restaurant and called us and started speaking in some other language which is so unprofessional. And in chat they said we have raised complaint and forcefully closed the chat. Now I am unable to contact the support team via chat. Their chat system is worst. And the person from the chat team as well. And finally I lost my money and didnβt receive any food. And from zomato side, no response at all. You shouldnβt trust these zomato. They donβt take any responsibility.
Show more
Great App
