MSP Manager vs Genuity Help Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSP Manager
Manage IT support tickets and customer information remotely. Create helpdesk tickets quickly, review your schedule, and track time and expenses while on the move.
- Create helpdesk tickets
- Access customer information
- Track time and expenses
- Review schedule
- Organize business remotely
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IT service doesn’t just happen from your desk. The MSP Manager mobile app provides an easy way to manage support tickets and access customer information on the go. This app allows you to support your customers and organize your business wherever you are: - Create helpdesk tickets in seconds, not minutes - Review your schedule and access customer information - Track time and expenses on the go
Genuity Help Desk
Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.
- Mobile help desk management
- Aggregate questions from multiple channels
- Respond to inquiries easily
- Enhance user support experience
- On-the-go accessibility
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Take the power of your help desk with you. With the Genuity Help Desk App, you can provide outstanding support wherever you are and make your users delighted. Aggregate questions from multiple channels and respond to them easily from your phone.
Screenshots
Verdict
MSP Manager and Genuity Help Desk both sit at 3.6 stars, but that hides the real split: 50% of Genuity Help Desk's written reviews are positive against 17% of MSP Manager's. Genuity Help Desk also leads on update cadence (every 6 weeks vs every 6 months). MSP Manager's advantage is ratings volume (31 vs 8). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.6 for MSP Manager against 3.6 for Genuity Help Desk. Both are backed by a comparable volume of ratings — 31 and 8 respectively. Written reviews are what separate them: 17% of MSP Manager's written reviews are positive against 50% of Genuity Help Desk's.
MSP Manager ships an update every 6 months, Genuity Help Desk every 6 weeks. The most recent releases landed on September 12, 2026 and September 8, 2026 respectively.
| Parameter | MSP Manager | Genuity Help Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (31 ratings) | 3.6 (8 ratings) — better |
| Positive reviews | 16.7% of reviews | 50.0% of reviews — better |
| Number of ratings | 31 — better | 8 |
| Update frequency | Every 6 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 104 MB | 41 MB |
| Age rating | 4+ | 4+ |
| Developer | N-able Technologies Inc. | NuLodgic, LLC |
Customer experience
MSP Manager
Genuity Help Desk
In-app purchases
MSP Manager
No in-app purchases
Genuity Help Desk
No in-app purchases
Questions
Is MSP Manager free?
Is Genuity Help Desk free?
Which has better reviews, MSP Manager or Genuity Help Desk?
Do MSP Manager or Genuity Help Desk have ads?
Which is updated more often, MSP Manager or Genuity Help Desk?
Other comparisons
