Facility Issue Reporting vs Xerox® Easy Assist
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Facility Issue Reporting
This app allows local leaders of The Church of Jesus Christ of Latter-day Saints to electronically report and review facility issues. It streamlines the entire process of managing and resolving problems within church facilities.
- Report facility issues electronically
- Review facility issues
- Streamlined issue resolution
- Electronic tracking of issues
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The Facility Issue Reporting (FIR) app provides local leaders of The Church of Jesus Christ of Latter-day Saints with the ability to report and review facility issues electronically. This streamlines the reporting, viewing, and resolution of facility issues.
Xerox® Easy Assist
Simplify printer installation and management directly from your mobile device. Access self-support services, monitor performance, and print documents without needing IT assistance. Secure your device by managing admin passwords.
- Guided printer installation
- Browse and print documents
- Monitor printer performance
- Real-time self-support access
- Manage device admin passwords
- Reorder genuine Xerox supplies
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The Xerox® Easy Assist app is a convenient and easy to use app that simplifies installation and management of your Printer or Multifunction Printer right from your mobile phone, allowing you direct access to self-support services and real-time monitoring of your printer performance – all without IT support. KEY STANDARD FEATURES EASY SET UP: Get up and running quickly with guided installation of your Xerox device STAY PRODUCTIVE: Quickly browse and print documents from within the app, monitor supply levels and easily reorder Genuine Xerox Supplies SUPPORT ON THE SPOT: In the unlikely event you run into issues, resolve them quickly with real-time access to self-support services SECURE YOUR DEVICE: Prevent unauthorized user access by easily managing device admin passwords
Screenshots
Verdict
The clearest difference is rating: Xerox® Easy Assist at 3.6 against Facility Issue Reporting's 2.8. Xerox® Easy Assist also leads on review sentiment (27% vs 19%) and iOS requirement (15.0 vs 17.6). Facility Issue Reporting's advantage is ratings volume (195 vs 36). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Xerox® Easy Assist holds the better App Store score, 3.6 against 2.8. That said, the two scores are not equally well evidenced: Facility Issue Reporting has 195 ratings behind it against 36, so its average is the more settled of the two. Written reviews point the same way: 19% of Facility Issue Reporting's written reviews are positive against 27% of Xerox® Easy Assist's.
Facility Issue Reporting ships an update every 6 weeks, Xerox® Easy Assist every 2 months. Both last shipped on November 3, 2026.
| Parameter | Facility Issue Reporting | Xerox® Easy Assist |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (195 ratings) | 3.6 (36 ratings) — better |
| Positive reviews | 18.6% of reviews | 26.7% of reviews — better |
| Number of ratings | 195 — better | 36 |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 28 MB | 47 MB |
| Age rating | 4+ | 4+ |
| Developer | The Church of Jesus Christ of Latter-day Saints | Xerox Corporation |
Customer experience
Facility Issue Reporting
Xerox® Easy Assist
Bugs and requests
Facility Issue Reporting
Reported bugs
19 issues- Login authentication broken - infinite login loop
- Failed to Load Data error prevents issue submission
- Cannot select issue type from dropdown
- Cannot edit name field despite being required
- Text input randomly erases when typing descriptions
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- App resets all entered data when user switches to another app
- Server connection errors and timeouts
- App crashes when opening or selecting issue type
- Photo upload fails with 'Service Unavailable: Zero Size Object' error
- Landscape orientation displays large white area
- App freezes when navigating between pages
- Map view shows wrong/distant facilities instead of closest location
- Facility selection dropdown loads slowly or not at all
- Submitted issues show as 'Mine' but don't move to FM Group
- Contact Us feature non-functional
- Feedback submission fails with generic error
- App doesn't work on church WiFi network
- Missing plus (+) button to create new issue on some versions
- Inconsistent DONE button functionality across screens
Requested features
15 requests- Allow regular members to submit facility issues, not just leaders
- Add priority/urgency level field (emergency, important, low)
- Enable mechanics/FM staff to mark jobs complete within app
- Add direct communication channel between FM staff and reporters
- Implement photo upload progress bar
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- Add time frame/ETA for repairs
- Allow users to edit or cancel submitted reports
- Set default building to avoid repeated selection
- Add floor map with location marking capability
- Implement data persistence when switching apps
- Add search and filter functionality for closed issues
- Expand access to more callings (EQ/RS/YW/Primary presidents, etc.)
- Add landscape orientation support
- Allow trailing spaces in email fields without errors
- Provide better feedback/error messages instead of generic failures
Xerox® Easy Assist
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Facility Issue Reporting
No in-app purchases
Xerox® Easy Assist
No in-app purchases
Questions
Is Facility Issue Reporting free?
Is Xerox® Easy Assist free?
Which has better reviews, Facility Issue Reporting or Xerox® Easy Assist?
Do Facility Issue Reporting or Xerox® Easy Assist have ads?
Which is updated more often, Facility Issue Reporting or Xerox® Easy Assist?
Other comparisons
