Securus Mobile vs In The Rooms
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
Read full descriptionHide full description
From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
In The Rooms
Connect with a global community for addiction recovery. Access virtual and in-person meetings, social networking, blogs, and guides. Offers support for various addictions, allowing members to maintain anonymity.
- Virtual meetings (AA, NA, etc.)
- In-person meeting finder
- Social networking (newsfeeds, chats)
- Recovery blogs and guides
- Anonymous participation options
Read full descriptionHide full description
In The Rooms App In The Rooms is a free, digital meeting website and social network for the addiction recovery community. With over 600,000 members, In The Rooms provides a virtual space for people to connect with others in recovery around the globe. Our community offers support for those in recovery from alcohol or drug addiction, as well as behavioural addictions such as love and relationships, sex and gambling. Our newly-redesigned app gives you recovery at your fingertips, with easy access to virtual meetings, social networking tools, blogs, and recovery guides. Redesigned Interface Experience a fresh new layout that brings all our most popular features to the forefront. Virtual Meetings Take part in over 130 live meetings per week (including AA, NA and other fellowships) to supplement your in-person recovery meetings. Turn on your camera and share with the group, or just observe, then mark your attendance if you need verification of your presence in the meeting. In-Person Meeting Finder Find face-to-face meetings in your geographic area. Newsfeeds & Chats Start the conversation – post an update in the status feed, create a discussion in your fellowship or chat one-on-one with a friend. Blogs & Recovery Guides Check out our selection of the latest recovery news, perspectives and recommendations, or explore our guides for those just getting started in recovery. Privacy On In The Rooms, members can remain as anonymous as they wish.
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against In The Rooms's 2.2. Securus Mobile also leads on ratings volume (63K vs 153) and update cadence (every 6 weeks vs every 4 months). In The Rooms's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (14.0 vs 18). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: Securus Mobile has 63K ratings behind it against 153, so its average is the more settled of the two. Written reviews point the same way: 13% of Securus Mobile's written reviews are positive against 11% of In The Rooms's.
Securus Mobile ships an update every 6 weeks, In The Rooms every 4 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.
| Parameter | Securus Mobile | In The Rooms |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (63K ratings) — better | 2.2 (153 ratings) |
| Positive reviews | 13.4% of reviews — better | 10.7% of reviews |
| Number of ratings | 63K — better | 153 |
| Update frequency | Every 6 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #49 — better | — |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 18 | 14.0 — better |
| Further details — not scored | ||
| Size | 101 MB | 56 MB |
| Age rating | 17+ | 17+ |
| Developer | SECURUS TECHNOLOGIES LLC | In The Rooms JV, LLC |
Customer experience
Securus Mobile
In The Rooms
User reviews
Securus Mobile
From 63K App Store ratingsWhat we love
- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues
Room to improve
- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos
In The Rooms
From 153 App Store ratingsWhat we love
- 🚀 Easy and quick access to meetings
- 👍 User-friendly interface
- 💡 Innovative platform for recovery community
- 🌍 Global access to meetings anytime, anywhere
- 📱 Convenient mobile alternative to desktop website
Room to improve
- 🔊 Severe audio quality issues and distortion
- 🐛 Frequent app crashes and freezes
- 📵 Login and account creation failures
- 🔌 Video lagging and connection problems
- 🔤 Text rendering bug with '%' symbols between words
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
In The Rooms
Reported bugs
16 issues- Audio echoing and robot-like voices
- App freezing immediately upon joining meetings
- Static noise and audio cutting out after 10 seconds
- Text boxes filling with '%' and numbers between words
- Login credentials rejected despite correct information
Show 11 moreShow fewer
- Account creation stuck or unresponsive
- Profile edits not saving (city, zip code, fellowship)
- Reminder settings not persisting
- Expired meetings showing as 'live now'
- Sharer box failing to load
- App crashes when editing profile
- Unable to post or comment on messages
- Meeting status inconsistencies (showing active when inactive)
- Captcha verification not working on signup
- Password reset confirmation button unreachable
- Video meetings not loading or joining properly
Requested features
10 requests- Picture-in-picture or minimizable meeting window
- Participant names and profile access during meetings
- Landscape mode for tablets and iPad support
- Desktop/laptop version of the app
- Visible queue indicator for when it's your turn to share
Show 5 moreShow fewer
- Share functionality within mobile app
- Message board and newsfeed access on mobile
- Better technical support options
- Improved notification system
- Profile editing that persists changes
In-app purchases
Securus Mobile
No in-app purchases
In The Rooms
No in-app purchases
Questions
Is Securus Mobile free?
Is In The Rooms free?
Which has better reviews, Securus Mobile or In The Rooms?
Do Securus Mobile or In The Rooms have ads?
Which is updated more often, Securus Mobile or In The Rooms?
Other comparisons
