Crisp vs Gist Live Chat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
Gist Live Chat
Connect with website visitors, leads, and customers in real-time. This app consolidates sales, marketing, and support conversations into a single inbox, allowing for engaging, friendly interactions across multiple platforms. Respond to inquiries instantly, anywhere, to convert more visitors into leads.
- Team inbox for all conversations
- Real-time visitor and customer chat
- Convert visitors into leads
- Engaging messages with emoji/GIFs
- Manage conversation status
- Cross-platform communication
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Get access to Gist team inbox and talk to your visitors, leads and customers right from your iPhone. Gist Live Chat brings together all your sales, marketing, and customer support conversations to one place. Treat your customers well and make them feel appreciated with real-time conversations. Turn more visitors into leads by answering all of their questions on the spot. Gist is designed to feel simple and familiar to your customers. They can talk to you like friends and family. Your visitors and customers can have real, engaging conversations with your team no matter where they are - inside your app, on your website, or via email. Be in the conversation, even when you’re away from your desk with the Gist mobile app. The app is an easy way to: View and respond to all customer conversations Send engaging messages using emoji and GIFs View and change the status of conversations (open, snoozed, closed)
Screenshots
Verdict
The clearest difference is review sentiment: Crisp at 71% against Gist Live Chat's 50%. Crisp also leads on ratings volume (520 vs 16) and rating (4.4 vs 4.2). Gist Live Chat's advantage is iOS requirement (12.4 vs 16.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crisp holds the better App Store score, 4.4 against 4.2. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 16, so its average is the more settled of the two. Written reviews point the same way: 71% of Crisp's written reviews are positive against 50% of Gist Live Chat's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 15, 2026 and October 14, 2026 respectively.
| Parameter | Crisp | Gist Live Chat |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) — better | 4.2 (16 ratings) |
| Positive reviews | 70.9% of reviews — better | 50.0% of reviews |
| Number of ratings | 520 — better | 16 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 12.4 — better |
| Further details — not scored | ||
| Size | 146 MB | 32 MB |
| Age rating | 4+ | 4+ |
| Developer | Crisp IM SARL | Raghavender Rao Jitta |
Customer experience
Crisp
Gist Live Chat
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
Gist Live Chat
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Crisp
No in-app purchases
Gist Live Chat
No in-app purchases
