Comparison

Smartsupp vs Gist Live Chat

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Smartsupp

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

Highlights
  • AI chat assistants
  • Unified chat inbox
  • Automated messages & chatbots
  • Lead generation tools
  • Performance reports
  • Customer satisfaction insights
Features
Read full description

AI, LeadGen chatbots, live chat, and more are waiting for you at Smartsupp. It’s a go-to tool if you want to grow your online sales. Turn your visitors into loyal customers and reach out to them on autopilot. With over 100,000 thriving webshops and websites leveraging our platform, Smartsupp has become a popular and reliable chat solution. And here are the capabilities that make it so: AI chat assistants are always available to engage with both customers and visitors, providing round-the-clock support and assistance. Have all your chats in one place whether it’s an email, Facebook Messenger or your website. Automated messages and chatbots, key components of our platform, to help you convert leads to deals seamlessly. Reports give you insights into chat performance, customer satisfaction, and help you identify potential buyers, as well as those customers who need extra attention. Your success is our success! Terms of Use (EULA) - https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

About

Gist Live Chat

Connect with website visitors, leads, and customers in real-time. This app consolidates sales, marketing, and support conversations into a single inbox, allowing for engaging, friendly interactions across multiple platforms. Respond to inquiries instantly, anywhere, to convert more visitors into leads.

Highlights
  • Team inbox for all conversations
  • Real-time visitor and customer chat
  • Convert visitors into leads
  • Engaging messages with emoji/GIFs
  • Manage conversation status
  • Cross-platform communication
Features
Read full description

Get access to Gist team inbox and talk to your visitors, leads and customers right from your iPhone. Gist Live Chat brings together all your sales, marketing, and customer support conversations to one place. Treat your customers well and make them feel appreciated with real-time conversations. Turn more visitors into leads by answering all of their questions on the spot. Gist is designed to feel simple and familiar to your customers. They can talk to you like friends and family. Your visitors and customers can have real, engaging conversations with your team no matter where they are - inside your app, on your website, or via email. Be in the conversation, even when you’re away from your desk with the Gist mobile app. The app is an easy way to: View and respond to all customer conversations Send engaging messages using emoji and GIFs View and change the status of conversations (open, snoozed, closed)

Screenshots

Smartsupp4 screens
Gist Live Chat4 screens

Verdict

The call

The clearest difference is in-app purchases: Gist Live Chat at none against Smartsupp's 12. Gist Live Chat also leads on iOS requirement (12.4 vs 14.0). Smartsupp's advantage is ratings volume (143 vs 16). On price, rating, review sentiment and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Gist Live Chat asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.1 for Smartsupp against 4.2 for Gist Live Chat. That said, the two scores are not equally well evidenced: Smartsupp has 143 ratings behind it against 16, so its average is the more settled of the two. Written reviews are what separate them: 51% of Smartsupp's written reviews are positive against 50% of Gist Live Chat's.

UpkeepUpdate frequency

Smartsupp ships an update monthly, Gist Live Chat every 2 months. The most recent releases landed on October 18, 2026 and October 14, 2026 respectively.

Scorecard4 real differences · 6 level
Smartsupp versus Gist Live Chat: the parameters behind the verdict, then further details
ParameterSmartsuppGist Live Chat
PriceFreeFree
Rating4.1 (143 ratings)4.2 (16 ratings) — better
Positive reviews51.4% of reviews — better50.0% of reviews
Number of ratings143 — better16
Update frequencyMonthly — betterEvery 2 months
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS14.012.4 — better
Further details — not scored
Size60 MB32 MB
Age rating4+4+
DeveloperSmartsupp.com, s.r.o.Raghavender Rao Jitta

Customer experience

Smartsupp

All ratings143 ratings
Positive74.8%
Neutral4.9%
Negative20.3%
Written reviews111 reviews
Positive51.4%
Neutral3.6%
Negative45.0%

Gist Live Chat

All ratings16 ratings
Positive81.3%
Neutral0.0%
Negative18.8%
Written reviews8 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

Smartsupp

Reported bugs

10 issues
  • App crashes on startup
  • Cannot log in
  • Chat not working
  • Messages not received
  • Notifications not working
Show 5 more
  • App freezes
  • App closes automatically
  • Error 404 on login
  • Connection failures
  • Inconsistent notifications

Requested features

7 requests
  • Allow writing messages when customer is offline
  • Option to set status to offline
  • Red badge for unread messages
  • Repeat notifications for new chats
  • Pre-chat options
Show 2 more
  • Dark mode
  • macOS application

Gist Live Chat

Not enough reviews yet to summarise bugs or requests.

In-app purchases

11 purchases

Smartsupp

Subscriptions11
  • Standard Package Monthly$17.991 Month
  • Standard Package Monthly$30.991 Month
  • Standard Package Monthly$34.991 Month
Show 8 more
  • Pro Package Monthly$36.901 Month
  • Standard Package Monthly$59.991 Month
  • Pro Package Monthly2 variants$72.991 Month
  • Standard Package Annual$144.991 Year
  • Standard Package Annual$259.001 Year
  • Standard Package Annual$284.991 Year
  • Pro Package Annual$349.001 Year
  • Pro Package Annual$699.991 Year
None

Gist Live Chat

No in-app purchases

Questions

Is Smartsupp free?
Smartsupp is free to download, with in-app purchases available.
Is Gist Live Chat free?
Gist Live Chat is free to download, with no in-app purchases.
Which has better reviews, Smartsupp or Gist Live Chat?
Gist Live Chat is rated higher. Smartsupp averages 4.1 out of 5 from 143 ratings, while Gist Live Chat averages 4.2 from 16 ratings.
Do Smartsupp or Gist Live Chat have ads?
Neither Smartsupp nor Gist Live Chat shows ads.
Which is updated more often, Smartsupp or Gist Live Chat?
Smartsupp ships an update monthly, and Gist Live Chat every 2 months. Most recently, Smartsupp was updated on October 18, 2026 and Gist Live Chat on October 14, 2026.

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