Comparison

Tidio vs Gist Live Chat

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tidio

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

Highlights
  • Live chat with customers
  • AI-powered chatbots for lead generation
  • Quick response templates
  • Real-time visitor list
  • Detailed visitor information
  • Push notifications for new messages
Features
Read full description

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed

About

Gist Live Chat

Connect with website visitors, leads, and customers in real-time. This app consolidates sales, marketing, and support conversations into a single inbox, allowing for engaging, friendly interactions across multiple platforms. Respond to inquiries instantly, anywhere, to convert more visitors into leads.

Highlights
  • Team inbox for all conversations
  • Real-time visitor and customer chat
  • Convert visitors into leads
  • Engaging messages with emoji/GIFs
  • Manage conversation status
  • Cross-platform communication
Features
Read full description

Get access to Gist team inbox and talk to your visitors, leads and customers right from your iPhone. Gist Live Chat brings together all your sales, marketing, and customer support conversations to one place. Treat your customers well and make them feel appreciated with real-time conversations. Turn more visitors into leads by answering all of their questions on the spot. Gist is designed to feel simple and familiar to your customers. They can talk to you like friends and family. Your visitors and customers can have real, engaging conversations with your team no matter where they are - inside your app, on your website, or via email. Be in the conversation, even when you’re away from your desk with the Gist mobile app. The app is an easy way to: View and respond to all customer conversations Send engaging messages using emoji and GIFs View and change the status of conversations (open, snoozed, closed)

Screenshots

Tidio4 screens
Gist Live Chat4 screens

Verdict

The call

The clearest difference is rating: Tidio at 4.8 against Gist Live Chat's 4.2. Tidio also leads on review sentiment (83% vs 50%) and update cadence (weekly vs every 2 months). Gist Live Chat's advantage is monetization model (free vs freemium) and iOS requirement (12.4 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Tidio holds the better App Store score, 4.8 against 4.2. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 16, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 50% of Gist Live Chat's.

UpkeepUpdate frequency

Tidio ships an update weekly, Gist Live Chat every 2 months. The most recent releases landed on October 21, 2026 and October 14, 2026 respectively.

Scorecard6 real differences · 4 level
Tidio versus Gist Live Chat: the parameters behind the verdict, then further details
ParameterTidioGist Live Chat
PriceFreeFree
Rating4.8 (4.8K ratings) — better4.2 (16 ratings)
Positive reviews82.8% of reviews — better50.0% of reviews
Number of ratings4.8K — better16
Update frequencyWeekly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.112.4 — better
Further details — not scored
Size65 MB32 MB
Age rating17+4+
DeveloperTIDIO POLAND SP Z O ORaghavender Rao Jitta

Customer experience

Tidio

All ratings4,767 ratings
Positive93.7%
Neutral2.4%
Negative3.9%
Written reviews466 reviews
Positive82.8%
Neutral4.1%
Negative13.1%

Gist Live Chat

All ratings16 ratings
Positive81.3%
Neutral0.0%
Negative18.8%
Written reviews8 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

Tidio

Reported bugs

4 issues
  • Inability to stay logged in
  • Failure to show live chat messages
  • Blurring of customer information
  • Frequent app log-outs

Requested features

5 requests
  • Multi-account support
  • Customizable notification sounds
  • Improved mobile app functionality
  • Integration with other platforms
  • More detailed analytics and reporting

Gist Live Chat

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tidio

No in-app purchases

None

Gist Live Chat

No in-app purchases

Questions

Is Tidio free?
Tidio is free to download, with no in-app purchases.
Is Gist Live Chat free?
Gist Live Chat is free to download, with no in-app purchases.
Which has better reviews, Tidio or Gist Live Chat?
Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Gist Live Chat averages 4.2 from 16 ratings.
Do Tidio or Gist Live Chat have ads?
Neither Tidio nor Gist Live Chat shows ads.
Which is updated more often, Tidio or Gist Live Chat?
Tidio ships an update weekly, and Gist Live Chat every 2 months. Most recently, Tidio was updated on October 21, 2026 and Gist Live Chat on October 14, 2026.

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