Comparison

ACC Mobile 3 vs HID Reader Manager

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ACC Mobile 3

This app provides security professionals with remote access to video surveillance systems. Monitor live and recorded footage, receive real-time alerts, and control PTZ cameras from any network-connected location.

Highlights
  • Remote video monitoring
  • Live and recorded footage playback
  • Push alarm notifications
  • PTZ camera control
  • H.264/H.265 camera support
  • Analytic bounding boxes
  • Audio talk down and listen
Read full description

ACC Mobile 3 extends the power of Avigilon Control Center™ video management software to mobile devices, enabling security professionals to efficiently monitor ACCTM systems and to quickly respond to incidents anytime and from any location that has network connectivity. The ACC Mobile 3 app works together with Avigilon Cloud Services to provide secure remote access to your cloud-connected ACC 7 sites, alleviating the need for any complicated firewall configuration. With the ACC Mobile 3 app, users can: • Sign in using Avigilon Cloud Services credentials for seamless access to an organization’s cloud-connected ACC 7 sites using firewall traversal • Directly connect to ACC 6 sites or ACC 7 sites not connected to Avigilon Cloud Services by specifying a IP address or hostname, port, and ACC credentials for each one • View live or recorded video from any H.264 or H.265 cameras connected to ACC sites • Efficiently stream live or recorded HD video from Avigilon cameras using High Definition Stream Management (HDSM)™ technology to optimize the use of network bandwidth • Receive push alarm notifications to quickly detect, verify, and act on events such as motion or video analytic rule triggers • View analytic bounding boxes for detected people and vehicles in video from Avigilon cameras with self-learning analytics • Use audio talk down to deter an intruder by broadcasting voice audio to cameras with connected speakers (not available for ACC Core edition) • Listen to live or recorded audio from cameras with a connected microphone (not available for ACC Core edition) • Easily review recorded video using the recorded video timeline • Control PTZ cameras including running tours and moving to defined presets • View live video from multiple cameras at a time using selectable view layouts ACC Mobile 3 is available for use with ACC Core, Standard, and Enterprise edition sites. Whether connecting through Avigilon Cloud Services (ACC 7.4.4.14 or a more recent version) or directly (ACC 6.2.0 or a more recent version), ACC Mobile 3 requires ACC sites to be running the ACC Web Endpoint component. The ACC Web Endpoint is pre-installed on Avigilon Network Video Recorders (NVRs) and High Definition Video Appliances (HDVAs), is part of the firmware for ACC ES Recorders and ACC ES Appliances, and is available as a separate download for any server running on Windows.

About

HID Reader Manager

This app simplifies the management of compatible HID readers. It allows administrators to configure settings, update firmware, and export reader status. Users can also upgrade readers to support Bluetooth and OSDP.

Highlights
  • Configure reader settings
  • Upgrade reader firmware
  • Inspect and export reader status
  • Enable Bluetooth support
  • Enable OSDP support
Features
Read full description

HID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP. -Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function. -Calendar is used to log the error/information.  If Calendar is not enabled logging will not function. -Location is used to obtain the location of the Reader for administration purpose and improving user experience.  If Location is not enabled communication to readers will not function.

Screenshots

ACC Mobile 34 screens
HID Reader Manager4 screens

Verdict

The call

The clearest difference is rating: HID Reader Manager at 2.6 against ACC Mobile 3's 1.8. ACC Mobile 3's advantage is ratings volume (121 vs 26). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

HID Reader Manager holds the better App Store score, 2.6 against 1.8. Both are backed by a comparable volume of ratings — 121 and 26 respectively. Written reviews point the same way: 9% of ACC Mobile 3's written reviews are positive against 13% of HID Reader Manager's.

UpkeepUpdate frequency

ACC Mobile 3 ships an update every 3 months, HID Reader Manager every 2 months. The most recent releases landed on September 18, 2026 and September 22, 2026 respectively.

Scorecard2 real differences · 8 level
ACC Mobile 3 versus HID Reader Manager: the parameters behind the verdict, then further details
ParameterACC Mobile 3HID Reader Manager
PriceFreeFree
Rating1.8 (121 ratings)2.6 (26 ratings) — better
Positive reviews9.4% of reviews12.5% of reviews — better
Number of ratings121 — better26
Update frequencyEvery 3 monthsEvery 2 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS14.014.0
Further details — not scored
Size46 MB174 MB
Age rating4+4+
DeveloperAvigilon CorporationHID Global

Customer experience

ACC Mobile 3

All ratings114 ratings
Positive20.2%
Neutral0.9%
Negative78.9%
Written reviews64 reviews
Positive9.4%
Neutral1.6%
Negative89.1%

HID Reader Manager

All ratings26 ratings
Positive38.5%
Neutral0.0%
Negative61.5%
Written reviews24 reviews
Positive12.5%
Neutral4.2%
Negative83.3%

Bugs and requests

ACC Mobile 3

Reported bugs

86 issues
  • Always logs me out
  • Unable to connect to site
  • App never works right
  • Constant connection issues
  • Cannot scroll to next camera page
Show 81 more
  • App will not allow me to enter my email address
  • App hasn’t worked in about 3 months
  • Won’t accept login password
  • App does not work at all on iOS
  • Have to delete and reinstall daily
  • App will randomly log you out
  • Images and names of cameras not correctly shown
  • Crashes constantly
  • Tells me my credentials are incorrect
  • App rarely works
  • Rarely connects
  • App is terrible
  • Cannot even log in
  • Email address field not accessible
  • Every time you change your password you lose access
  • App constantly crashes or locks you out
  • Constantly logs you out
  • Cannot reconnect
  • App requires reinstall every week
  • Constantly getting booted off
  • Still getting alerts when signed off
  • Speed and responsiveness is terrible
  • We have to uninstall daily and redownload
  • Logs me out sporadically
  • Sometimes doesn’t accept my email address/username
  • Don’t get the play back icon
  • Thumbnail images are jumbled up
  • Constantly having issues with crashing or connecting to sites
  • App works 50% of the time
  • Spend 10 minutes trying to re log in, delete and reinstall
  • App not working in mini iPad
  • App crash and close
  • Have to delete and reinstall app more than I should
  • Won’t access all of the servers
  • Viewing the sites on a stable basis is impossible
  • Have to refresh the sites page over and over
  • Buggy, unintuitive
  • Painfully slow
  • Cloud authentication takes more than a minute or fail completely
  • Responding to alerts is late
  • Mobile app doesn’t support push notifications for on premise installations
  • Massively unstable
  • Use it perhaps 1 in 10 attempts
  • Continually loses connection to the Cloud
  • Super slow
  • Disconnects from sites frequently
  • Only have 6 cameras in a view
  • Often I cannot connect to the EMEA server
  • iOS App is always shut down
  • When opening an active alarm message you get an alert not found
  • Takes approx 20 seconds for cameras and alerts to load
  • Cannot connect, ever
  • App broken
  • Issues connecting to web services
  • Constant no internet warnings
  • It breaks every time we get pushed an update
  • It is not reliable
  • Will not connect to the sites when it’s needed most
  • Does not work with the latest version of iOS
  • Terrible lag
  • PTZ is about 10 seconds behind
  • Cannot access recorded footage anymore
  • App stops streaming video
  • Not receiving any alerts
  • Barely usable
  • Slow to respond
  • Does not support search or scrolling of recorded video
  • Only 68 of them show in the app
  • App won’t even open at all
  • Keeps crashing
  • Latest version now crashes each and every time
  • Crashes every time I try to open an alert
  • Nothing happens once I trust a site
  • Unable to configure anything
  • Can’t see all 6 cameras you pick for a group, only 2
  • When alarm triggered, the picture stalls
  • Can’t generate more than 6 cameras per view
  • Populates cameras from all connected servers
  • Duplicate camera entries in the app
  • Use port 8443 instead of 443
  • Asks me to trust the NVR but nothing happens

Requested features

11 requests
  • Ability to scroll to next camera page
  • Search features like in full ACC client
  • Analytics event and alarm searches
  • Dark mode option
  • Directly open to user-defined view
Show 6 more
  • Continuous live video streaming
  • Hide standby connections in camera list
  • Support for more than 6 cameras per view
  • Saved views from server transfer to app
  • Better camera view for iPad
  • Modernize app entirely

HID Reader Manager

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ACC Mobile 3

No in-app purchases

None

HID Reader Manager

No in-app purchases

Questions

Is ACC Mobile 3 free?
ACC Mobile 3 is free to download, with no in-app purchases.
Is HID Reader Manager free?
HID Reader Manager is free to download, with no in-app purchases.
Which has better reviews, ACC Mobile 3 or HID Reader Manager?
HID Reader Manager is rated higher. ACC Mobile 3 averages 1.8 out of 5 from 121 ratings, while HID Reader Manager averages 2.6 from 26 ratings.
Do ACC Mobile 3 or HID Reader Manager have ads?
Neither ACC Mobile 3 nor HID Reader Manager shows ads.
Which is updated more often, ACC Mobile 3 or HID Reader Manager?
ACC Mobile 3 ships an update every 3 months, and HID Reader Manager every 2 months. Most recently, ACC Mobile 3 was updated on September 18, 2026 and HID Reader Manager on September 22, 2026.

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