ACC Mobile 3 vs Genetec Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ACC Mobile 3
This app provides security professionals with remote access to video surveillance systems. Monitor live and recorded footage, receive real-time alerts, and control PTZ cameras from any network-connected location.
- Remote video monitoring
- Live and recorded footage playback
- Push alarm notifications
- PTZ camera control
- H.264/H.265 camera support
- Analytic bounding boxes
- Audio talk down and listen
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ACC Mobile 3 extends the power of Avigilon Control Center™ video management software to mobile devices, enabling security professionals to efficiently monitor ACCTM systems and to quickly respond to incidents anytime and from any location that has network connectivity. The ACC Mobile 3 app works together with Avigilon Cloud Services to provide secure remote access to your cloud-connected ACC 7 sites, alleviating the need for any complicated firewall configuration. With the ACC Mobile 3 app, users can: • Sign in using Avigilon Cloud Services credentials for seamless access to an organization’s cloud-connected ACC 7 sites using firewall traversal • Directly connect to ACC 6 sites or ACC 7 sites not connected to Avigilon Cloud Services by specifying a IP address or hostname, port, and ACC credentials for each one • View live or recorded video from any H.264 or H.265 cameras connected to ACC sites • Efficiently stream live or recorded HD video from Avigilon cameras using High Definition Stream Management (HDSM)™ technology to optimize the use of network bandwidth • Receive push alarm notifications to quickly detect, verify, and act on events such as motion or video analytic rule triggers • View analytic bounding boxes for detected people and vehicles in video from Avigilon cameras with self-learning analytics • Use audio talk down to deter an intruder by broadcasting voice audio to cameras with connected speakers (not available for ACC Core edition) • Listen to live or recorded audio from cameras with a connected microphone (not available for ACC Core edition) • Easily review recorded video using the recorded video timeline • Control PTZ cameras including running tours and moving to defined presets • View live video from multiple cameras at a time using selectable view layouts ACC Mobile 3 is available for use with ACC Core, Standard, and Enterprise edition sites. Whether connecting through Avigilon Cloud Services (ACC 7.4.4.14 or a more recent version) or directly (ACC 6.2.0 or a more recent version), ACC Mobile 3 requires ACC sites to be running the ACC Web Endpoint component. The ACC Web Endpoint is pre-installed on Avigilon Network Video Recorders (NVRs) and High Definition Video Appliances (HDVAs), is part of the firmware for ACC ES Recorders and ACC ES Appliances, and is available as a separate download for any server running on Windows.
Genetec Mobile
Access your security systems, including video surveillance, access control, and ALPR, from anywhere. Coordinate responses, handle threats, and manage incidents on-the-go with a unified interface. Stream video, control cameras, and communicate with your team for enhanced collaboration.
- Access video surveillance, access control, and ALPR
- Control PTZ cameras and view live/playback video
- Manage access points and door controls
- Utilize ALPR hotlists and plate reads
- Manage incidents with Mission Control
- Receive push notifications for alarms and events
- Stream and share live video from your device
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Stay connected to your Genetec™ Security Center system from anywhere with Genetec™ Mobile. Access your video surveillance, access control, automatic license plate recognition (ALPR) systems, and much more, on-the-go. Designed for collaboration, Genetec Mobile makes it easier for your security teams to coordinate responses and handle threats. Provides a unified experience: · Access your Security Center core entities; Omnicast™ video management, Synergis™ access control, and AutoVu™ ALPR · Control PTZ cameras, view live and playback video, and add bookmarks · Lock and unlock doors and monitor access points · Add plates to hotlists and receive license plate reads and hits · Take ownership of active incidents with Mission Control™ · Arm and disarm intrusion areas · Keep track of alarms and events with push notifications · View security entities easily using the map-based interface Enhances collaboration: · Security Desk operators can track mobile users on the map with geo-localization · Stream and capture live video with your device and share it with other operators · Initiate communications using in-app messaging and Sipelia™ calling functionalities · Alert your team with hot actions such as manually triggering an incident, threat levels, public announcements, and more Want to see what our mobile app is all about? By downloading Genetec Mobile, you can access a free demo system from the Genetec Mobile sign-in page. Requirements: · Genetec Mobile requires Security Center version 5.8 or greater. Some features require specific integrations or versions of Security Center.
Screenshots
Verdict
The clearest difference is rating: Genetec Mobile at 3.2 against ACC Mobile 3's 1.8. Genetec Mobile also leads on update cadence (monthly vs every 3 months). ACC Mobile 3's advantage is ratings volume (121 vs 37). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Genetec Mobile holds the better App Store score, 3.2 against 1.8. Both are backed by a comparable volume of ratings — 121 and 37 respectively. Written reviews point the same way: 9% of ACC Mobile 3's written reviews are positive against 14% of Genetec Mobile's.
ACC Mobile 3 ships an update every 3 months, Genetec Mobile monthly. The most recent releases landed on September 18, 2026 and September 21, 2026 respectively.
| Parameter | ACC Mobile 3 | Genetec Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (121 ratings) | 3.2 (37 ratings) — better |
| Positive reviews | 9.4% of reviews | 13.6% of reviews — better |
| Number of ratings | 121 — better | 37 |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 | 14.0 |
| Further details — not scored | ||
| Size | 46 MB | 222 MB |
| Age rating | 4+ | 4+ |
| Developer | Avigilon Corporation | Genetec |
Customer experience
ACC Mobile 3
Genetec Mobile
Bugs and requests
ACC Mobile 3
Reported bugs
86 issues- Always logs me out
- Unable to connect to site
- App never works right
- Constant connection issues
- Cannot scroll to next camera page
Show 81 moreShow fewer
- App will not allow me to enter my email address
- App hasn’t worked in about 3 months
- Won’t accept login password
- App does not work at all on iOS
- Have to delete and reinstall daily
- App will randomly log you out
- Images and names of cameras not correctly shown
- Crashes constantly
- Tells me my credentials are incorrect
- App rarely works
- Rarely connects
- App is terrible
- Cannot even log in
- Email address field not accessible
- Every time you change your password you lose access
- App constantly crashes or locks you out
- Constantly logs you out
- Cannot reconnect
- App requires reinstall every week
- Constantly getting booted off
- Still getting alerts when signed off
- Speed and responsiveness is terrible
- We have to uninstall daily and redownload
- Logs me out sporadically
- Sometimes doesn’t accept my email address/username
- Don’t get the play back icon
- Thumbnail images are jumbled up
- Constantly having issues with crashing or connecting to sites
- App works 50% of the time
- Spend 10 minutes trying to re log in, delete and reinstall
- App not working in mini iPad
- App crash and close
- Have to delete and reinstall app more than I should
- Won’t access all of the servers
- Viewing the sites on a stable basis is impossible
- Have to refresh the sites page over and over
- Buggy, unintuitive
- Painfully slow
- Cloud authentication takes more than a minute or fail completely
- Responding to alerts is late
- Mobile app doesn’t support push notifications for on premise installations
- Massively unstable
- Use it perhaps 1 in 10 attempts
- Continually loses connection to the Cloud
- Super slow
- Disconnects from sites frequently
- Only have 6 cameras in a view
- Often I cannot connect to the EMEA server
- iOS App is always shut down
- When opening an active alarm message you get an alert not found
- Takes approx 20 seconds for cameras and alerts to load
- Cannot connect, ever
- App broken
- Issues connecting to web services
- Constant no internet warnings
- It breaks every time we get pushed an update
- It is not reliable
- Will not connect to the sites when it’s needed most
- Does not work with the latest version of iOS
- Terrible lag
- PTZ is about 10 seconds behind
- Cannot access recorded footage anymore
- App stops streaming video
- Not receiving any alerts
- Barely usable
- Slow to respond
- Does not support search or scrolling of recorded video
- Only 68 of them show in the app
- App won’t even open at all
- Keeps crashing
- Latest version now crashes each and every time
- Crashes every time I try to open an alert
- Nothing happens once I trust a site
- Unable to configure anything
- Can’t see all 6 cameras you pick for a group, only 2
- When alarm triggered, the picture stalls
- Can’t generate more than 6 cameras per view
- Populates cameras from all connected servers
- Duplicate camera entries in the app
- Use port 8443 instead of 443
- Asks me to trust the NVR but nothing happens
Requested features
11 requests- Ability to scroll to next camera page
- Search features like in full ACC client
- Analytics event and alarm searches
- Dark mode option
- Directly open to user-defined view
Show 6 moreShow fewer
- Continuous live video streaming
- Hide standby connections in camera list
- Support for more than 6 cameras per view
- Saved views from server transfer to app
- Better camera view for iPad
- Modernize app entirely
Genetec Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ACC Mobile 3
No in-app purchases
Genetec Mobile
No in-app purchases
Questions
Is ACC Mobile 3 free?
Is Genetec Mobile free?
Which has better reviews, ACC Mobile 3 or Genetec Mobile?
Do ACC Mobile 3 or Genetec Mobile have ads?
Which is updated more often, ACC Mobile 3 or Genetec Mobile?
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