Comparison

XProtect® Mobile vs Genetec Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

XProtect® Mobile

Access your Milestone video surveillance system remotely from your smartphone or tablet. View live and recorded video, listen to audio, and speak through camera speakers. Stream video from your device and receive alarm notifications.

Highlights
  • View live video
  • Playback recorded video
  • Export recorded video
  • Listen to audio
  • Speak through camera speakers
  • Stream mobile device video
  • Receive push notifications
Features
Read full description

This free XProtect Mobile app gives you secure access to your Milestone video surveillance system anytime, anywhere from your smartphone or tablet. Available in 31 languages the application lets you conveniently view live video, play back and export recorded video, listen to audio and speak through the camera-connected speakers using the Push-To-Talk button. Compatible with XProtect Corporate, XProtect Expert, XProtect Professional+, XProtect Express+, XProtect Essential+, and the Milestone Husky NVR series. (For use with XProtect Express and Professional, please download the "XProtect® Mobile Express & Pro" app) Additional product highlights: • Document any event while it happens by streaming video and audio from your mobile device’s camera directly into the Milestone solution • Get peace of mind and stay constantly on top of things by receiving push notifications based on alarms defined in the Milestone solution Try it out Download the app and take a look yourself. XProtect Mobile includes access to a demo server so you can explore the product even if you do not have a Milestone system installed already. Getting started In order to connect and view cameras from your Milestone system, you should have the latest version of the Milestone surveillance system and the XProtect Mobile server installed. For further details on getting started, visit www.milestonesys.com/mobile. Milestone distributes and sells its market-leading XProtect® VMS and the Milestone Husky NVR Series through an authorized partner channel of distributors and resellers in more than 115 countries around the world. Please go to https://www.milestonesys.com/community/find-a-milestone-partner/ to find your local authorized Milestone reseller or distributor.

About

Genetec Mobile

Access your security systems, including video surveillance, access control, and ALPR, from anywhere. Coordinate responses, handle threats, and manage incidents on-the-go with a unified interface. Stream video, control cameras, and communicate with your team for enhanced collaboration.

Highlights
  • Access video surveillance, access control, and ALPR
  • Control PTZ cameras and view live/playback video
  • Manage access points and door controls
  • Utilize ALPR hotlists and plate reads
  • Manage incidents with Mission Control
  • Receive push notifications for alarms and events
  • Stream and share live video from your device
Features
Read full description

Stay connected to your Genetec™ Security Center system from anywhere with Genetec™ Mobile. Access your video surveillance, access control, automatic license plate recognition (ALPR) systems, and much more, on-the-go. Designed for collaboration, Genetec Mobile makes it easier for your security teams to coordinate responses and handle threats. Provides a unified experience: · Access your Security Center core entities; Omnicast™ video management, Synergis™ access control, and AutoVu™ ALPR · Control PTZ cameras, view live and playback video, and add bookmarks · Lock and unlock doors and monitor access points · Add plates to hotlists and receive license plate reads and hits · Take ownership of active incidents with Mission Control™ · Arm and disarm intrusion areas · Keep track of alarms and events with push notifications · View security entities easily using the map-based interface Enhances collaboration: · Security Desk operators can track mobile users on the map with geo-localization · Stream and capture live video with your device and share it with other operators · Initiate communications using in-app messaging and Sipelia™ calling functionalities · Alert your team with hot actions such as manually triggering an incident, threat levels, public announcements, and more Want to see what our mobile app is all about? By downloading Genetec Mobile, you can access a free demo system from the Genetec Mobile sign-in page. Requirements: · Genetec Mobile requires Security Center version 5.8 or greater. Some features require specific integrations or versions of Security Center.

Screenshots

XProtect® Mobile4 screens
Genetec Mobile4 screens

Verdict

The call

The clearest difference is rating: Genetec Mobile at 3.2 against XProtect® Mobile's 2.2. Genetec Mobile also leads on iOS requirement (14.0 vs 18.0). XProtect® Mobile's advantage is review sentiment (25% vs 14%) and ratings volume (126 vs 37). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Genetec Mobile holds the better App Store score, 3.2 against 2.2. Both are backed by a comparable volume of ratings — 126 and 37 respectively. Written reviews complicate that: 25% of XProtect® Mobile's written reviews are positive against 14% of Genetec Mobile's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

XProtect® Mobile ships an update every 2 months, Genetec Mobile monthly. The most recent releases landed on September 5, 2026 and September 21, 2026 respectively.

Scorecard4 real differences · 6 level
XProtect® Mobile versus Genetec Mobile: the parameters behind the verdict, then further details
ParameterXProtect® MobileGenetec Mobile
PriceFreeFree
Rating2.2 (126 ratings)3.2 (37 ratings) — better
Positive reviews24.8% of reviews — better13.6% of reviews
Number of ratings126 — better37
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.014.0 — better
Further details — not scored
Size38 MB222 MB
Age rating4+4+
DeveloperMILESTONE SYSTEMS A/SGenetec

Customer experience

XProtect® Mobile

All ratings126 ratings
Positive26.2%
Neutral4.8%
Negative69.0%
Written reviews125 reviews
Positive24.8%
Neutral7.2%
Negative68.0%

Genetec Mobile

All ratings37 ratings
Positive48.6%
Neutral10.8%
Negative40.5%
Written reviews22 reviews
Positive13.6%
Neutral22.7%
Negative63.6%

Bugs and requests

XProtect® Mobile

Reported bugs

4 issues
  • Inability to connect to servers
  • Incompatibility with iOS versions
  • Duplicate camera displays
  • Playback issues with self-signed SSL certificates

Requested features

4 requests
  • Add audio support
  • Improve motion event thumbnails
  • Allow disabling of PIP mode
  • Implement Touch ID support

Genetec Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

XProtect® Mobile

No in-app purchases

None

Genetec Mobile

No in-app purchases

Questions

Is XProtect® Mobile free?
XProtect® Mobile is free to download, with no in-app purchases.
Is Genetec Mobile free?
Genetec Mobile is free to download, with no in-app purchases.
Which has better reviews, XProtect® Mobile or Genetec Mobile?
Genetec Mobile is rated higher. XProtect® Mobile averages 2.2 out of 5 from 126 ratings, while Genetec Mobile averages 3.2 from 37 ratings.
Do XProtect® Mobile or Genetec Mobile have ads?
Neither XProtect® Mobile nor Genetec Mobile shows ads.
Which is updated more often, XProtect® Mobile or Genetec Mobile?
XProtect® Mobile ships an update every 2 months, and Genetec Mobile monthly. Most recently, XProtect® Mobile was updated on September 5, 2026 and Genetec Mobile on September 21, 2026.

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