MyEPB vs Auto Assistant
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyEPB
Manage your energy and fiber accounts with this app. Monitor usage, pay bills securely, and receive outage updates. It also offers resources for improving home energy efficiency and saving money.
- Pay energy and fiber bills
- Monitor real-time energy usage
- Set energy spike alerts
- Compare usage over time
- Report outages
- View outage restoration estimates
- Access outage maps
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Welcome to the official app of EPB, Gig City's world-class energy and connectivity provider! With the MyEPB app, you can unlock the ability to monitor your home's energy usage and maximize savings from the palm of your hand. Key Features: • Securely pay your EPB Energy & EPB Fiber Optics accounts* • Monitor your home's energy usage in real-time • Set alerts for energy spikes to prevent billing surprises • Evaluate the effectiveness of energy-saving improvements by comparing usage over time • Report energy and fiber outages • Obtain estimates for outage restoration progress • Access service area outage maps Want to increase your energy savings? Learn how to improve your home's energy efficiency with FREE assistance from our EPB Energy Pros℠ , and watch your savings grow in real time on the MyEPB app. All services EPB Energy Pros provides are completely free to EPB customers! • Get answers to your energy questions with a free 30-minute phone call. • Receive a detailed report on ways to save with a free EPB Home Energy Checkup℠. • Learn how to conserve energy with our video library of helpful tips and advice on YouTube. • Visit epb.com/energypros to explore energy tips and free EPB Energy Pros services. *This app is currently for residential accounts only
Auto Assistant
Access electronic copies of your vehicle's registration and insurance. Easily renew your registration, receive expiration reminders, and get notified about vehicle recalls. This app is specifically for vehicles registered in Tennessee.
- Electronic proof of registration
- Electronic proof of insurance
- Registration renewal
- Expiration notifications
- Vehicle recall alerts
- Manage multiple vehicles
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Auto Assistant provides instant access to an electronic copy of your vehicle's registration and proof of insurance. No more shuffling through your glove box for that missing or expired paperwork, with Auto Assistant, your information is just a click away! With direct integration with your County Clerk’s office, Auto Assistant allows you to easily renew your registration and receive reminder notifications prior to your vehicle's registration expiring. But wait, there’s more! Auto Assistant even tracks and manages recall alerts for your vehicle and will inform you of a vehicle recall. Auto Assistant works for any vehicle currently registered in the State of Tennessee. Features: - Present electronic proof of registration - Present electronic proof of insurance - Renew your registration with ease - Receive notifications of expiring vehicle registrations - Receive information on vehicle recalls - Save multiple vehicles
Screenshots
Verdict
The clearest difference is rating: MyEPB at 3.9 against Auto Assistant's 1.2. MyEPB also leads on review sentiment (24% vs 4%) and update cadence (every 3 months vs every 9 months). Auto Assistant's advantage is ratings volume (714 vs 14) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyEPB holds the better App Store score, 3.9 against 1.2. That said, the two scores are not equally well evidenced: Auto Assistant has 714 ratings behind it against 14, so its average is the more settled of the two. Written reviews point the same way: 24% of MyEPB's written reviews are positive against 4% of Auto Assistant's.
MyEPB ships an update every 3 months, Auto Assistant every 9 months. The most recent releases landed on October 12, 2026 and October 8, 2026 respectively.
| Parameter | MyEPB | Auto Assistant |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (14 ratings) — better | 1.2 (714 ratings) |
| Positive reviews | 23.9% of reviews — better | 3.7% of reviews |
| Number of ratings | 14 | 714 — better |
| Update frequency | Every 3 months — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 37 MB | 27 MB |
| Age rating | 4+ | 4+ |
| Developer | Electric Power Board | Business Information Systems |
Customer experience
MyEPB
Auto Assistant
User reviews
MyEPB
From 14 App Store ratingsWhat we love
- 👍 Clean and easy to use
- 💡 Detailed energy usage data
- 🗺️ Power outage map available
- 💡 Alerts for energy usage
- 💡 Option to report power outage
Room to improve
- 🐛 App crashes frequently
- 🐛 Login issues/server errors
- 🐛 Data not populating
- 🐛 App displays incorrect information
- 🐛 Screen not displaying correctly on iPhone
Auto Assistant
From 714 App Store ratingsWhat we love
- 🚀 Worked perfectly
- 👍 Convenient way to renew registration
- 🔍 Able to see vehicle recalls
Room to improve
- 🐛 Unable to create account
- 🐛 Cannot add payment method or renew registration
- 🐛 Inconsistent functionality across devices
- 🔒 Security concerns with other users' data visible
- 💤 App no longer maintained or updated
Bugs and requests
MyEPB
Reported bugs
12 issues- App crashes during use and login
- App stopped populating data
- Glitch in the system: bill vs. app mismatch
- App updated with manual restore of power incorrectly
- Server error during login
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- App not working, server issues
- App crashes when choosing date range in monthly view
- Outage data changes rapidly and is inaccurate
- App not responsive, won't open
- App says EPB is having problems or doing updates
- Unable to connect to server
- Status on the app is not accurate
Requested features
18 requests- Add bill pay option
- View and pay bill
- Combine electric and fiber bills
- Report fiber network outage
- See statement in app
Show 13 moreShow fewer
- Pay EPB bills (internet as well) within the app
- Add billing and fiber options
- View statements for electrical and fiber optic accounts
- Safe payment options online or EZ-pay
- Manage Fiber account
- View data usage per month
- Adjust fiber plan
- Add pay bill for electric & fiber optics
- Ability to pay bills
- Add billing and it'd be great
- Manage Fiber and power bills
- Realtime power consumption (kW)
- Control services via the app
Auto Assistant
Reported bugs
4 issues- Cannot add vehicle information
- Errors when trying to renew registration
- Apple Wallet integration not functioning
- Inconsistent email address validation
Requested features
4 requests- Add support for VIN instead of title number
- Implement secure login and account management
- Improve user instructions and onboarding
- Provide in-app support and contact options
In-app purchases
MyEPB
No in-app purchases
Auto Assistant
No in-app purchases
Questions
Is MyEPB free?
Is Auto Assistant free?
Which has better reviews, MyEPB or Auto Assistant?
Do MyEPB or Auto Assistant have ads?
Which is updated more often, MyEPB or Auto Assistant?
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