Comparison

Excellus BCBS vs Ultra Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Excellus BCBS

Access your health plan information anytime, anywhere. View and order member cards, track deductibles and spending, check coverage, and find healthcare providers. Go paperless and manage your claims easily.

Highlights
  • View and order member cards
  • Track deductibles and out-of-pocket spending
  • Check coverage details
  • Find doctors, urgent care, and hospitals
  • Go paperless
  • View and filter claims
Features
Read full description

Excellus BlueCross BlueShield is a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved. Excellus BlueCross BlueShield members can use our app to log in and access health plan information on-the-go. You will have instant and convenient access to: - View and Order Member Card(s) - Track Deductibles and Out-of-Pocket Spending* - Check Coverage - Find a Doctor, Urgent Care or Hospital - Go Paperless - View and Filter Claims *Please note that spending charts are only applicable for High Deductible health plan members.

About

Ultra Access

Manage your extra health plan benefits conveniently from your phone. Browse and order products, track deliveries, and update your account securely. Access a range of benefits like OTC items, healthy food, and transportation, depending on your plan.

Highlights
  • Browse and order products with benefits
  • Track orders and view history
  • Check remaining benefit balance
  • Manage account information
  • Access supplemental health benefits
  • Secure login and data protection
Features
Read full description

Ultra Access. Your Extra Benefits, All in One Place. Ultra Access makes it easy to manage your extra health plan benefits right from your phone. With a secure login, browse products, place orders, track deliveries, and manage your account while on the go! What You Can Do • Browse and search for products you can buy with your benefits • Order products using your available balance • Check how much balance you have left • Track your orders and view order history • Update your account information • Access the benefits available through your health plan Benefits May Include Depending on your health plan, you may have access to: • Over-the-counter (OTC) products like vitamins, pain relievers, and first aid supplies • Healthy food and groceries • Transportation services • Fall prevention items • Rewards and incentives • Other supplemental benefits Your specific benefits depend on your health plan. Log in to see what's available to you. Who Can Use This App This app is only for members of specific health plans. You must receive an invitation or eligibility notice from your health plan to register. Before downloading, please check: Did you receive a welcome letter, email, or other notification about this app? Are you a health plan member with supplemental or extra benefits through your health plan? If you're not sure if this app is for you, please contact your health plan first. If you didn’t get a notification, you won't be able to create an account. Easy and Secure Ultra Access keeps your information safe with secure login. Shop with confidence knowing your personal details and benefit information are protected.

Screenshots

Excellus BCBS4 screens
Ultra Access4 screens

Verdict

The call

The clearest difference is rating: Excellus BCBS at 4.4 against Ultra Access's 1.9. Excellus BCBS also leads on ratings volume (1.8K vs 10) and review sentiment (14% vs 5%). Ultra Access's advantage is device support (3 vs 1) and iOS requirement (11.0 vs 16.6). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Excellus BCBS holds the better App Store score, 4.4 against 1.9. That said, the two scores are not equally well evidenced: Excellus BCBS has 1.8K ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 14% of Excellus BCBS's written reviews are positive against 5% of Ultra Access's.

UpkeepUpdate frequency

Excellus BCBS ships an update monthly, Ultra Access every 2 months. The most recent releases landed on September 28, 2026 and September 23, 2026 respectively.

Scorecard5 real differences · 5 level
Excellus BCBS versus Ultra Access: the parameters behind the verdict, then further details
ParameterExcellus BCBSUltra Access
PriceFreeFree
Rating4.4 (1.8K ratings) — better1.9 (10 ratings)
Positive reviews14.1% of reviews — better4.5% of reviews
Number of ratings1.8K — better10
Update frequencyMonthly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.611.0 — better
Further details — not scored
Size43 MB68 MB
Age rating4+17+
DeveloperExcellus Health Plan, Inc.Convey Health Solutions, Inc

Customer experience

Excellus BCBS

All ratings1,846 ratings
Positive86.3%
Neutral3.0%
Negative10.7%
Written reviews99 reviews
Positive14.1%
Neutral5.1%
Negative80.8%

Ultra Access

All ratings4 ratings
Positive25.0%
Neutral0.0%
Negative75.0%
Written reviews111 reviews
Positive4.5%
Neutral0.9%
Negative94.6%

User reviews

Excellus BCBS

From 1.8K App Store ratings

What we love

  • 📱 Easy to navigate
  • 🔍 Helpful information display
  • 🤳 Apple Wallet support

Room to improve

  • 🔒 Difficult login/registration process
  • 🐛 Frequent crashes and glitches
  • 💳 Inability to make payments
  • 🔍 Inaccurate or missing information
  • 🔍 Poor search functionality

Ultra Access

From 10 App Store ratings

What we love

  • 👍 Simple and straightforward to use
  • 🚀 Easy mobile ordering

Room to improve

  • 🐛 Frequent login issues
  • 🐛 App crashes and freezes
  • 🐛 Inability to register account
  • 🐛 Unreliable product search and scanning
  • 🐛 Lack of customer support contact information

Bugs and requests

Excellus BCBS

Reported bugs

4 issues
  • Login verification code not received
  • Member card information not loading
  • Keyboard blocking UI elements
  • Incompatibility with newer devices

Requested features

3 requests
  • Itemized billing information
  • Improved dental coverage visibility
  • Seamless login and account management

Ultra Access

Reported bugs

4 issues
  • Inability to log in with valid credentials
  • Blank screens and endless loading circles
  • Incompatibility with certain devices or operating systems
  • Inconsistent behavior across different user accounts

Requested features

5 requests
  • Improved account registration and login process
  • More reliable product search and scanning functionality
  • Integration with other healthcare apps or accounts
  • Easier navigation and user-friendly interface
  • Transparent pricing and comparison to retail options

In-app purchases

None

Excellus BCBS

No in-app purchases

None

Ultra Access

No in-app purchases

Questions

Is Excellus BCBS free?
Excellus BCBS is free to download, with no in-app purchases.
Is Ultra Access free?
Ultra Access is free to download, with no in-app purchases.
Which has better reviews, Excellus BCBS or Ultra Access?
Excellus BCBS is rated higher. Excellus BCBS averages 4.4 out of 5 from 1.8K ratings, while Ultra Access averages 1.9 from 10 ratings.
Do Excellus BCBS or Ultra Access have ads?
Neither Excellus BCBS nor Ultra Access shows ads.
Which is updated more often, Excellus BCBS or Ultra Access?
Excellus BCBS ships an update monthly, and Ultra Access every 2 months. Most recently, Excellus BCBS was updated on September 28, 2026 and Ultra Access on September 23, 2026.

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