Freshchat vs DelightChat

Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

Grow your brand with delightful customer service using DelightChat (Delight Chat). Reply to customers across WhatsApp, Instagram, Facebook & Emails, view order data from Shopify, and collaborate with your team on customer issues. All from one dashboard. Say hello to DelightChat, a ridiculously easy-to-use customer service tool tailor-made for eCommerce brands with powerful features. Never miss a customer query across any channel Connect all your customer support channels to DelightChat and respond to customers from the same screen. Easily collaborate with your team Leave private notes, assign relevant customer queries and more and make team collaboration seamless. Easily access order data from Shopify DelightChat can match an incoming customer query to your Shopify customer database and show customer & order details on the dashboard! Reply swiftly using macros DelightChat’s Fast Reply (aka macros) allows you to create pre-made templates to common queries so that you can answer them in 2-clicks. We love feedback and our team reads every support ticket. If you wish to see a feature on the app, feel free to let us know!