Comparison

InnoCaption vs HP Support Assistant

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

InnoCaption

This app provides free, real-time captions for phone calls, assisting individuals with hearing loss. It offers options for live stenographers or automated speech recognition, with features like text-to-speech shortcuts and transcript summaries for enhanced communication.

Highlights
  • Live call captioning (stenographer or ASR)
  • Text-to-speech calling with AI refine
  • Customizable TTS shortcuts
  • AI-powered transcript summaries
  • Save and view call transcripts
  • Captioning for incoming and outgoing calls
  • Spam call filter
Features
Read full description

If hearing loss makes understanding phone calls challenging, try the InnoCaption app for free, fast, and accurate real-time call captions. InnoCaption is available at no cost to eligible users in the United States through funding from the FCC’s Telecommunications Relay Services (TRS) Fund. **** New Update **** • Custom Word List – Add custom words like names and specialized terms to improve real-time caption accuracy • Picture-in-Picture – Keep captions visible in a floating window while using other apps or browsing the web during a call REAL-TIME CAPTIONS FOR EVERY CALL • Switch between live stenographers or Automated Speech Recognition (ASR) captions at any time during your call • Available at no cost to individuals with hearing loss in the United States • Caption your calls in multiple languages, including Spanish, Chinese, Filipino, and more • Make and caption 3-way calls SEAMLESS CALLING & PERSONALIZATION • Get captions for both incoming and outgoing calls • Keep your existing phone number with our patented One Number technology • Use InnoCaption like your regular phone dialer – no need to make calls through a 711 relay • Customize the InnoCaption app to fit your accessibility needs TEXT-TO-SPEECH CALLING FEATURES • Use AI Refine to turn short responses into complete sentences at the touch of a button • Customize prewritten TTS Shortcuts for fast and effortless replies during calls ACCESSIBLE TRANSCRIPTS & VOICEMAIL • Save and view transcripts of previous calls • Generate concise AI-powered summaries of call transcripts • Access and read fully captioned voicemail messages SMART CONTACT INTEGRATION • Easily sync contacts from your phone to the InnoCaption app • Continue using your personal cell number by combining our caller ID and call-forwarding features EMERGENCY CALLS & SPAM FILTER • Built-in spam call filter blocks high-risk calls and provides notices for potential spam calls • Make 911 emergency calls with captions* *911 service may be limited or unavailable in the event of network disruptions or degradation, service connection or internet failure, or other circumstances. For more information, visit www.innocaption.com/calling-911 Cellular data plan or Wi-Fi is required to use the service. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. For more information, visit us at https://www.innocaption.com For assistance, contact us at support@innocaption.com

About

HP Support Assistant

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

Highlights
  • Guided troubleshooters
  • Virtual Agent for problem-solving
  • Device status monitoring
  • Support contact options
  • Service Center Locator
  • Order replacement parts
Features
Read full description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads

Screenshots

InnoCaption4 screens
HP Support Assistant4 screens

Verdict

The call

The clearest difference is review sentiment: InnoCaption at 71% against HP Support Assistant's 6%. InnoCaption also leads on rating (4.7 vs 2.2) and update cadence (weekly vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

InnoCaption holds the better App Store score, 4.7 against 2.2. That said, the two scores are not equally well evidenced: InnoCaption has 12K ratings behind it against 237, so its average is the more settled of the two. Written reviews point the same way: 71% of InnoCaption's written reviews are positive against 6% of HP Support Assistant's.

UpkeepUpdate frequency

InnoCaption ships an update weekly, HP Support Assistant every 4 months. The most recent releases landed on October 16, 2026 and October 11, 2026 respectively.

Scorecard4 real differences · 6 level
InnoCaption versus HP Support Assistant: the parameters behind the verdict, then further details
ParameterInnoCaptionHP Support Assistant
PriceFreeFree
Rating4.7 (12K ratings) — better2.2 (237 ratings)
Positive reviews71.5% of reviews — better6.1% of reviews
Number of ratings12K — better237
Update frequencyWeekly — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod, Apple Watch — betteriPhone, iPad, iPod
Requires iOS15.115.1
Further details — not scored
Size95 MB18 MB
Age rating4+4+
DeveloperMezmo CorporationHP Inc.

Customer experience

InnoCaption

All ratings12,267 ratings
Positive92.8%
Neutral4.2%
Negative3.0%
Written reviews340 reviews
Positive71.5%
Neutral5.9%
Negative22.6%

HP Support Assistant

All ratings237 ratings
Positive28.7%
Neutral5.5%
Negative65.8%
Written reviews115 reviews
Positive6.1%
Neutral0.0%
Negative93.9%

User reviews

InnoCaption

From 12K App Store ratings

What we love

  • 🚀 Accurate and fast captioning
  • 👍 Enables independent phone use for deaf/hard of hearing
  • 👍 Helpful customer support
  • 👍 Useful for work, personal, and medical calls
  • 👍 Saves call transcripts for reference

Room to improve

  • 🐛 Occasional issues with call quality and disconnections
  • 🐛 Inaccurate transcription of names and numbers
  • 🔒 Concerns about privacy and sharing personal information
  • 🔋 Drains battery when used extensively

HP Support Assistant

From 237 App Store ratings

What we love

  • 🚀 Excellent resource
  • 👍 Flawless design, but needs some fixes

Room to improve

  • 🐛 Doesn't work
  • 🐛 Useless
  • 🐛 Doesn't sync with other HP apps
  • 🐛 Completely disjointed
  • 🐛 Can't even enter serial number

Bugs and requests

InnoCaption

Reported bugs

3 issues
  • Incoming calls not always received or displayed
  • App crashing or freezing during calls
  • Issues with call forwarding setup

Requested features

4 requests
  • Ability to caption in-person conversations
  • Integration with video calling apps
  • Improved transcription accuracy for names and numbers
  • Option to save call transcripts locally

HP Support Assistant

Reported bugs

5 issues
  • Inability to add devices
  • Freezing and crashing issues
  • Incompatibility with certain devices
  • Unreliable connectivity
  • Outdated information and features

Requested features

5 requests
  • Improve virtual assistant capabilities
  • Provide better troubleshooting guidance
  • Simplify setup and connectivity processes
  • Offer more self-help resources
  • Improve integration with other HP apps

In-app purchases

None

InnoCaption

No in-app purchases

None

HP Support Assistant

No in-app purchases

Questions

Is InnoCaption free?
InnoCaption is free to download, with no in-app purchases.
Is HP Support Assistant free?
HP Support Assistant is free to download, with no in-app purchases.
Which has better reviews, InnoCaption or HP Support Assistant?
InnoCaption is rated higher. InnoCaption averages 4.7 out of 5 from 12K ratings, while HP Support Assistant averages 2.2 from 237 ratings.
Do InnoCaption or HP Support Assistant have ads?
Neither InnoCaption nor HP Support Assistant shows ads.
Which is updated more often, InnoCaption or HP Support Assistant?
InnoCaption ships an update weekly, and HP Support Assistant every 4 months. Most recently, InnoCaption was updated on October 16, 2026 and HP Support Assistant on October 11, 2026.

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