Comparison

Waymo vs Zoox

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Waymo

Request autonomous rides in select territories with a fully electric fleet. Customize your journey with temperature and music controls, and enjoy a safe, reliable, and eco-friendly transportation experience.

Highlights
  • Request autonomous rides
  • Ride scheduling
  • Customize ride temperature and music
  • Easy door unlock via Bluetooth
  • Share trip status
  • Multi-stop trips
  • All-electric fleet
Features
Read full description

Get there with The World’s Most Experienced Driver™ Waymo is on a mission to be the world’s most trusted driver, making it safer, more accessible, and more sustainable to get around—without the need for anyone in the driver’s seat. REQUEST AUTONOMOUS RIDES Ready to ride in any of our existing territories? Download the Waymo app and enter your destination to request your first ride. HOW IT WORKS Once requested, the Waymo car will pick you up from your current location; all you have to do is hop in, sit back, and buckle up. To begin your trip, tap “Start Ride” on the in-car passenger screen where you can also see what the Waymo Driver sees and contact Rider Support at any time. DESIGNED WITH YOU IN MIND Waymo offers the freedom of having a car to yourself without the stress of driving or parking. Day or night, you can request fully autonomous rides that are safe, clean, reliable, and customizable. Whether it’s picking the perfect temperature or streaming your favorite playlists, each ride empowers you to make it your own. MEET THE WORLD’S MOST EXPERIENCED DRIVER™ Waymo is The World’s Most Experienced Driver™ with millions of miles of experience and a proven safety track record. Every car in our all-electric fleet is operated by the Waymo Driver, an autonomous driving technology built with safety at heart. Its real-time visibility gives the Waymo Driver the capability to navigate and adapt with ease. Supported by a multilayered suite of sensors—including cameras, radar, and lidar—our systems maintain a constant 360°-view of the car’s surroundings ensuring road safety for all. YOUR RIDE, EVERY TIME. EXPLORE FEATURES Ride scheduling • Set pick up times up to one hour in advance and we’ll be there to get you. Pick the perfect vibe • Adjust temperature and select tunes all through the Waymo app or in-car screen display. Easy door unlock • Only you can unlock your ride—use Bluetooth to unlock your ride automatically as soon as you’re near. Adjust settings via the My Car Tab in the Waymo app. Share your trip • Share live arrival times with friends and family while en route. Trunk space • Store your belongings with ample trunk space. Upon exiting the car, the trunk will automatically open to ensure nothing’s left behind. Multi-stop • Add multiple destinations to your ride anytime—up to 4 per trip. Or, pull over any time with the tap of a button using the Waymo app or in-car screen. Eco-friendly • Do right by the planet when you ride with our all-electric fleet. The Waymo app is available for download in: • Australia • Canada • France • Germany • Great Britain (UK) • India • Italy • Japan • Mexico • New Zealand • Poland • Singapore • United States of America

About

Zoox

Experience the future of transportation with a fully autonomous, all-electric ride-hailing service. Hail a ride, enjoy a comfortable, purpose-built vehicle with customizable in-seat controls, and track your journey with ease. Designed for your comfort and freedom, it offers a new way to travel.

Highlights
  • Fully autonomous ride-hailing
  • All-electric vehicle
  • Purpose-built robotaxi
  • Customizable in-seat controls
  • Real-time journey tracking
  • Wireless device charging
  • Live support
Features
Currently charting
Read full description

It’s not a car. It’s a robotaxi designed around you. Zoox is fully autonomous, all-electric ride-hailing. We’ve created a purpose-built robotaxi to give you a better way to ride. Get the app today and learn what makes Zoox the best ride on the road. HAIL A RIDE Open the app, choose your destination, and your Zoox is on the way. Zoox drives itself — all you have to do is make yourself comfortable. MEET YOUR ZOOX Your carriage-style seating awaits. Zoox arrives, the doors slide open, and you step inside. After you sit down, craft your ideal ride with in-seat controls for music, temperature, and more. NEW FREEDOMS The Zoox robotaxi’s spacious and comfortable cabin is designed to give time, space, and freedom back to you. Plug in, switch off, or throw a dance party. It’s your journey. SENSORS THAT SEE IT ALL The Zoox robotaxi combines cameras, lidars, radar, and long-wave infrared sensors for a 360-degree view of everything on the road. SAFETY AT THE CORE Zoox protects every rider with over 100 safety features that don’t exist in conventional cars, such as an innovative airbag system and a safety-focused active suspension. TRACK YOUR JOURNEY Instantly view your trip progress from the app or the touchscreen at your seat so you’re never left guessing your ETA. STAY IN CHARGE Wireless charging at every seat means your devices arrive as recharged as you do. MIX THE MUSIC Pair your device to Zoox via Bluetooth and enjoy your favorite tunes or podcasts during your ride. Pair just once and your device will auto-connect every time you ride. RIDE WITH CONFIDENCE If you need help, live support from our team is just a tap away. Availability varies by region. Check the app to see if Zoox rides are available in your city. Need help? Contact Zoox Support at https://zoox.com/support.

Screenshots

Waymo4 screens
Zoox4 screens

Verdict

The call

The clearest difference is monetization model: Waymo at free with in-app purchases against Zoox's paid. Waymo also leads on ratings volume (247K vs 27K) and chart position (#14 vs #70). Zoox's advantage is review sentiment (93% vs 83%). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 5.0 for Waymo against 5.0 for Zoox. That said, the two scores are not equally well evidenced: Waymo has 247K ratings behind it against 27K, so its average is the more settled of the two. Written reviews are what separate them: 83% of Waymo's written reviews are positive against 93% of Zoox's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly fortnightly. Both last shipped on September 25, 2026.

Scorecard4 real differences · 7 level
Waymo versus Zoox: the parameters behind the verdict, then further details
ParameterWaymoZoox
PriceFreeFree
Rating5.0 (247K ratings)5.0 (27K ratings)
Positive reviews82.9% of reviews93.0% of reviews — better
Number of ratings247K — better27K
Update frequencyFortnightlyFortnightly
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchases — betterPaid
Best chart rank#14 — better#70
DevicesiPhone, iPad — betteriPhone
Requires iOS18.017.0 — better
Further details — not scored
Size175 MB149 MB
Age rating4+4+
DeveloperWaymo LLCZoox Inc.

Customer experience

Waymo

All ratings247,405 ratings
Positive99.4%
Neutral0.2%
Negative0.4%
Written reviews2,110 reviews
Positive82.9%
Neutral1.6%
Negative15.5%

Zoox

All ratings26,661 ratings
Positive99.2%
Neutral0.2%
Negative0.6%
Written reviews1,218 reviews
Positive93.0%
Neutral0.7%
Negative6.2%

User reviews

Waymo

From 247K App Store ratings

What we love

  • 🚀 Smooth, safe, and efficient rides
  • 👍 Easy to use app
  • 🚗 Comfortable and clean vehicles
  • 💰 Affordable pricing
  • 🎶 Music control in the car

Room to improve

  • 🚧 Limited service area
  • 🕰️ Longer wait times compared to other ride-sharing
  • 🚶‍♀️ Inconvenient pickup/drop-off locations
  • 🤖 Concerns about self-driving reliability
  • 📞 Poor customer service

Zoox

From 27K App Store ratings

What we love

  • 🚀 Smooth ride experience
  • 👍 Beautifully designed app
  • 🚘 Exciting new transportation option

Room to improve

  • 🐛 Unreliable service and functionality issues
  • 📍 Limited service area and availability

Bugs and requests

Waymo

Reported bugs

3 issues
  • App login issues
  • Unreliable ride booking and cancellation
  • Unexpected route changes during rides

Requested features

4 requests
  • Expand service area to more cities
  • Improve pickup/drop-off locations
  • Add Bluetooth connectivity for personal music
  • Provide option to contact support during rides

Zoox

Reported bugs

2 issues
  • Unable to hail a ride within the serviced zone
  • App crashes and fails to complete basic searches

Requested features

2 requests
  • Expand service to more areas
  • Improve reliability and consistency

In-app purchases

None

Waymo

No in-app purchases

None

Zoox

No in-app purchases

Questions

Is Waymo free?
Waymo is free to download, with no in-app purchases.
Is Zoox free?
Zoox is free to download, with no in-app purchases.
Which has better reviews, Waymo or Zoox?
Waymo and Zoox are both rated 5.0 out of 5 on the App Store, from 247K and 27K ratings respectively.
Do Waymo or Zoox have ads?
Neither Waymo nor Zoox shows ads.
Which is updated more often, Waymo or Zoox?
Waymo ships an update fortnightly, and Zoox fortnightly. Most recently, Waymo was updated on September 25, 2026 and Zoox on September 25, 2026.
Which is more popular, Waymo or Zoox?
Waymo currently peaks at #14 in the App Store charts, and Zoox at #70. Chart position reflects recent download velocity rather than total install base.

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