Waymo Reviews: Is It Legit?

Customer Experience

Positive experience83.0% of reviews
Neutral1.7% of reviews
Negative experience15.3% of reviews

~ Based on 2,354 written reviews from the US App Store.

What users say about Waymo

Is Waymo Safe?

Waymo appears safe based on user ratings. AppsHunter Safety Score for Waymo is 99/100.

This assessment is based on 268,763 user ratings, with an App Store average of 5.0/5.

Safety Analysis

99.4% of ratings point to a safe experience
0.2% of ratings suggest some concerns
0.5% of ratings point to a risky experience

~ Based on 266,252 App Store ratings for Waymo.

Is Waymo Legit?

Waymo appears to be a legitimate app. AppsHunter Legitimacy Score for Waymo is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Beste App!

Bester Fahrdienstleister in den USA, Fahrzeuge immer sauber und zuverlässig und noch günstiger als herkömmliche Taxis oder Lyft und Uber.

Fahrt ohne Fahrer

Absolut Mega… immer wieder gern🤟🏼😁

Excellent Autonomous Driving

It’s timely, accurate and safe driving

Great Experience!

Jaguars are great. The newer vans are so roomy, but there’s been a learning curve in the Orlando market. All the problems I’ve had with the newer vans in opening doors, missing turns, and dropping off a block away from where it should have been corrected in 3 trips. Waymo may cost a dollar or two more than rideshare, but I don’t have to tip and the pickup time is at least twice as fast as LYFT. The vehicles are always spotless. I have no complaints!!!
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Windows so dirty

Please clean them

Begone luddites

The future is here and it rocks. Waymo rules. You can play your Spotify in there. Scheduled rides are on time. Dope.

Smooth ride

Excellent experience for short ride.

Great pricing and convenience

The service is unbelievably excellent and you can’t beat the pricing at all different hours of the day and night. The ride is smooth, safe and get you where you need to go in time.

Love Waymo!

⭐⭐⭐⭐⭐

What an incredible experience riding in a Waymo in Dallas! Smooth, safe, comfortable, and a fascinating glimpse into the future of transportation. I was fortunate to be one of the early passengers when Waymo opened to the public in Dallas this August, and the experience exceeded my expectations. Autonomous driving isn’t the future anymore, it’s here!

Waymo, you’ve got a fan! Can’t wait for you to bring this amazing technology to Boston! 🚘🤖
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Service

I’ve never had a problem with anything on here and the support staff really care about your safety

First timer

It was nice. Not scary at all. Nice and smooth. Will use again.

Inconsistent

The price was right. I’ve used Waymo in other parts of the West and the price was more expensive. The pick up time was inaccurate. I waited longer than the seven minutes. The app seem to be stuck on three minutes for almost 10 minutes. The ride was very smooth and very safe. The vehicle dropped me five minutes from my location without any explanation.
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Excellent

Really enjoyed the ride and it’s very safe.

First ride in a robo car

An introverts dream!

Terrible Experience and Even Worse Customer Service

Waymo dropped us off at the wrong location in a city we were unfamiliar with. When we called customer support from the car, they hung up mid-conversation and never answered our calls again. Unfortunately, this wasn’t the first time.

When I followed up, customer service was rude, unhelpful, and kept transferring me between agents. They promised to review the issue but never provided any real answers or resolution. It felt like they were just passing me around until I gave up.

For a driverless car company, safety and customer support should be priorities. I’ve completely lost trust in Waymo and will never use their service again.
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⭐⭐⭐⭐ 5/5 – Amazing Experience with Waymo!

I had a great experience with Waymo! The ride was smooth, comfortable, and surprisingly relaxing. The self-driving technology is impressive, and the vehicle navigated traffic, turns, and stops with ease. The car was clean, the pickup process was simple, and I loved having a private ride without a driver. It felt safe, convenient, and futuristic. Waymo is definitely changing the way we travel, and I would absolutely use it again. Highly recommend!
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Outstanding

Great experience and best prices. Cannot fault, awesome ride app and very smooth!

WayWay is the Best Way

The car was freshly cleaned and can beat that smooth ride.

Experience

Waymo missed our first pickup… it was 200 feet from our pick up but I still didn’t see it… we were charged for missing the pickup… but it discounted our ride and picked us up shortly afterwards

Amazing product

I use Waymo almost every day. It’s been one of the most amazing product breakthroughs of our generation. A few hiccups here and there but it’s getting better every day.