Comparison

Waymo vs CitylineFlex

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Waymo

Request autonomous rides in select territories with a fully electric fleet. Customize your journey with temperature and music controls, and enjoy a safe, reliable, and eco-friendly transportation experience.

Highlights
  • Request autonomous rides
  • Ride scheduling
  • Customize ride temperature and music
  • Easy door unlock via Bluetooth
  • Share trip status
  • Multi-stop trips
  • All-electric fleet
Features
Read full description

Get there with The World’s Most Experienced Driver™ Waymo is on a mission to be the world’s most trusted driver, making it safer, more accessible, and more sustainable to get around—without the need for anyone in the driver’s seat. REQUEST AUTONOMOUS RIDES Ready to ride in any of our existing territories? Download the Waymo app and enter your destination to request your first ride. HOW IT WORKS Once requested, the Waymo car will pick you up from your current location; all you have to do is hop in, sit back, and buckle up. To begin your trip, tap “Start Ride” on the in-car passenger screen where you can also see what the Waymo Driver sees and contact Rider Support at any time. DESIGNED WITH YOU IN MIND Waymo offers the freedom of having a car to yourself without the stress of driving or parking. Day or night, you can request fully autonomous rides that are safe, clean, reliable, and customizable. Whether it’s picking the perfect temperature or streaming your favorite playlists, each ride empowers you to make it your own. MEET THE WORLD’S MOST EXPERIENCED DRIVER™ Waymo is The World’s Most Experienced Driver™ with millions of miles of experience and a proven safety track record. Every car in our all-electric fleet is operated by the Waymo Driver, an autonomous driving technology built with safety at heart. Its real-time visibility gives the Waymo Driver the capability to navigate and adapt with ease. Supported by a multilayered suite of sensors—including cameras, radar, and lidar—our systems maintain a constant 360°-view of the car’s surroundings ensuring road safety for all. YOUR RIDE, EVERY TIME. EXPLORE FEATURES Ride scheduling • Set pick up times up to one hour in advance and we’ll be there to get you. Pick the perfect vibe • Adjust temperature and select tunes all through the Waymo app or in-car screen display. Easy door unlock • Only you can unlock your ride—use Bluetooth to unlock your ride automatically as soon as you’re near. Adjust settings via the My Car Tab in the Waymo app. Share your trip • Share live arrival times with friends and family while en route. Trunk space • Store your belongings with ample trunk space. Upon exiting the car, the trunk will automatically open to ensure nothing’s left behind. Multi-stop • Add multiple destinations to your ride anytime—up to 4 per trip. Or, pull over any time with the tap of a button using the Waymo app or in-car screen. Eco-friendly • Do right by the planet when you ride with our all-electric fleet. The Waymo app is available for download in: • Australia • Canada • France • Germany • Great Britain (UK) • India • Italy • Japan • Mexico • New Zealand • Poland • Singapore • United States of America

About

CitylineFlex

This free, on-demand ride-sharing service provides convenient transportation within West Hollywood, Beverly Hills, and surrounding areas. It operates weekdays from 8 am to 5 pm, offering a flexible way to get around.

Highlights
  • On-demand ride sharing
  • Service within West Hollywood and Beverly Hills
  • Weekday service
  • Free to use
  • Supports iPhone and iPad
Features
Read full description

CitylineFlex is the City of West Hollywood’s free on-demand ride sharing service that offers trips within the Cities of West Hollywood and Beverly Hills and the surrounding areas weekdays from 8 am-5 pm.

Screenshots

Waymo4 screens
CitylineFlex4 screens

Verdict

The call

The clearest difference is rating: Waymo at 5.0 against CitylineFlex's 4.0. Waymo also leads on ratings volume (266K vs 4) and update cadence (fortnightly vs every 5 weeks). CitylineFlex's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (15.0 vs 18.0). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Waymo holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: Waymo has 266K ratings behind it against 4, so its average is the more settled of the two.

UpkeepUpdate frequency

Waymo ships an update fortnightly, CitylineFlex every 5 weeks. The most recent releases landed on October 28, 2026 and October 21, 2026 respectively.

Scorecard6 real differences · 5 level
Waymo versus CitylineFlex: the parameters behind the verdict, then further details
ParameterWaymoCitylineFlex
PriceFreeFree
Rating5.0 (266K ratings) — better4.0 (4 ratings)
Positive reviews83.0% of reviews—
Number of ratings266K — better4
Update frequencyFortnightly — betterEvery 5 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#5 — better—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.015.0 — better
Further details — not scored
Size164 MB35 MB
Age rating4+4+
DeveloperWaymo LLCRideCo Inc.

Customer experience

Waymo

All ratings266,252 ratings
Positive99.4%
Neutral0.2%
Negative0.5%
Written reviews2,354 reviews
Positive83.0%
Neutral1.7%
Negative15.3%

CitylineFlex

All ratings4 ratings
Positive75.0%
Neutral0.0%
Negative25.0%

Bugs and requests

Waymo

Reported bugs

3 issues
  • App login issues
  • Unreliable ride booking and cancellation
  • Unexpected route changes during rides

Requested features

4 requests
  • Expand service area to more cities
  • Improve pickup/drop-off locations
  • Add Bluetooth connectivity for personal music
  • Provide option to contact support during rides

CitylineFlex

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Waymo

No in-app purchases

None

CitylineFlex

No in-app purchases

Questions

Is Waymo free?
Waymo is free to download, with no in-app purchases.
Is CitylineFlex free?
CitylineFlex is free to download, with no in-app purchases.
Which has better reviews, Waymo or CitylineFlex?
Waymo is rated higher. Waymo averages 5.0 out of 5 from 266K ratings, while CitylineFlex averages 4.0 from 4 ratings.
Do Waymo or CitylineFlex have ads?
Neither Waymo nor CitylineFlex shows ads.
Which is updated more often, Waymo or CitylineFlex?
Waymo ships an update fortnightly, and CitylineFlex every 5 weeks. Most recently, Waymo was updated on October 28, 2026 and CitylineFlex on October 21, 2026.

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