Huggy vs Chatwoot
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Huggy
Unify customer communications from all channels into a single iPhone application. Manage chats, calls, and messages efficiently, ensuring no customer interaction is missed. Optimize customer service and team collaboration with a centralized platform.
- Unified inbox for all communication channels
- Manage calls and chats on iPhone
- Transfer and close conversations
- Internal team messaging
- Searchable conversation history
- Real-time message notifications
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Simplify your business communication completely: Meet customers from all your communication channels directly on your iPhone. View your conversations, tranfer chats, search your history and answer all your communication channels in a unified way. Our platform integrates with your social networks, with your site, with message applications and with your email. Forget about having to open multiple applications to know where your customers are talking to you. With our platform you optimize your service so that no message, from anywhere, is lost. Make your customers happy! With Huggy mobile you can: Respond in only one application to your customers everywhere Manage your calls wherever you are View, transfer and close your calls Send internal messages to your colleagues and keep your team organized Search for all the history of your calls Actively start a call with any of your contacts Add multiple search filters to find what you need Be notified whenever a new message arrives Be notified whenever a chat is transferred to you Huggy helps you get into the new age of digital service.
Chatwoot
Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.
- Real-time customer engagement
- On-the-go conversation follow-up
- Instant system activity notifications
- Team collaboration with private notes
- Conversation status management
- Assign conversations to team members
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Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.
Screenshots
Verdict
The clearest difference is rating: Chatwoot at 4.1 against Huggy's 3.0. Chatwoot also leads on review sentiment (55% vs 24%) and ratings volume (13 vs 2). Huggy's advantage is iOS requirement (13.0 vs 16.4). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Chatwoot holds the better App Store score, 4.1 against 3.0. That said, the two scores are not equally well evidenced: Chatwoot has 13 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 24% of Huggy's written reviews are positive against 55% of Chatwoot's.
Huggy ships an update every 8 days, Chatwoot every 11 days. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.
| Parameter | Huggy | Chatwoot |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) | 4.1 (13 ratings) — better |
| Positive reviews | 24.1% of reviews | 55.0% of reviews — better |
| Number of ratings | 2 | 13 — better |
| Update frequency | Every 8 days — better | Every 11 days |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 13.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 51 MB | 73 MB |
| Age rating | 4+ | 4+ |
| Developer | Huggy | Chatwoot Inc |
Customer experience
Huggy
Chatwoot
In-app purchases
Huggy
No in-app purchases
Chatwoot
No in-app purchases









