Comparison

Huggy vs Chatwoot

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Huggy

Consolidate all customer communications from various channels into a single app. Manage chats, calls, and messages efficiently to ensure no customer query goes unanswered. Optimize customer service and keep your team organized.

Highlights
  • Unified inbox for all communication channels
  • Manage calls and chats
  • Transfer and close conversations
  • Internal messaging for team organization
  • Searchable conversation history
  • Real-time notifications for new messages and transfers
Features
Read full description

Simplify your business communication completely: Meet customers from all your communication channels directly on your iPhone. View your conversations, tranfer chats, search your history and answer all your communication channels in a unified way. Our platform integrates with your social networks, with your site, with message applications and with your email. Forget about having to open multiple applications to know where your customers are talking to you. With our platform you optimize your service so that no message, from anywhere, is lost. Make your customers happy! With Huggy mobile you can: Respond in only one application to your customers everywhere Manage your calls wherever you are View, transfer and close your calls Send internal messages to your colleagues and keep your team organized Search for all the history of your calls Actively start a call with any of your contacts Add multiple search filters to find what you need Be notified whenever a new message arrives Be notified whenever a chat is transferred to you Huggy helps you get into the new age of digital service.

About

Chatwoot

Engage with customers in real-time, manage conversations on the go, and collaborate with your team. Receive instant notifications to stay updated on system activities and customer inquiries, ensuring no interaction is missed.

Highlights
  • Real-time customer engagement
  • On-the-go conversation management
  • Instant system activity notifications
  • Team collaboration with private notes
  • Conversation status assignment
  • Streamlined customer interaction
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

Screenshots

Huggy4 screens
Chatwoot4 screens

Verdict

The call

The clearest difference is rating: Chatwoot at 3.9 against Huggy's 3.0. Chatwoot also leads on review sentiment (54% vs 24%) and ratings volume (14 vs 2). Huggy's advantage is iOS requirement (13.0 vs 16.4). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Chatwoot holds the better App Store score, 3.9 against 3.0. That said, the two scores are not equally well evidenced: Chatwoot has 14 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 24% of Huggy's written reviews are positive against 54% of Chatwoot's.

UpkeepUpdate frequency

Huggy ships an update every 9 days, Chatwoot weekly. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.

Scorecard4 real differences · 6 level
Huggy versus Chatwoot: the parameters behind the verdict, then further details
ParameterHuggyChatwoot
PriceFreeFree
Rating3.0 (2 ratings)3.9 (14 ratings) — better
Positive reviews24.1% of reviews54.1% of reviews — better
Number of ratings214 — better
Update frequencyEvery 9 daysWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad
Requires iOS13.0 — better16.4
Further details — not scored
Size52 MB92 MB
Age rating4+4+
DeveloperHuggyChatwoot Inc

Customer experience

Huggy

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews29 reviews
Positive24.1%
Neutral20.7%
Negative55.2%

Chatwoot

All ratings14 ratings
Positive78.6%
Neutral0.0%
Negative21.4%
Written reviews61 reviews
Positive54.1%
Neutral14.8%
Negative31.1%

In-app purchases

None

Huggy

No in-app purchases

None

Chatwoot

No in-app purchases

Questions

Is Huggy free?
Huggy is free to download, with no in-app purchases.
Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Which has better reviews, Huggy or Chatwoot?
Chatwoot is rated higher. Huggy averages 3.0 out of 5 from 2 ratings, while Chatwoot averages 3.9 from 14 ratings.
Do Huggy or Chatwoot have ads?
Neither Huggy nor Chatwoot shows ads.
Which is updated more often, Huggy or Chatwoot?
Huggy ships an update every 9 days, and Chatwoot weekly. Most recently, Huggy was updated on November 6, 2026 and Chatwoot on November 7, 2026.

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