ConnectWise Mobile vs UID Enterprise
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ConnectWise Mobile
This companion app provides essential ConnectWise Manage features for service technicians on the go. Quickly update ticket statuses, submit expenses, and view your schedule with a user-friendly interface designed for efficiency.
- View agenda at a glance
- Update ticket status and notes
- Submit expenses
- User-friendly interface
- Syncs data well
- Dictate time entries
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The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians! This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go. We want to hear your feedback! Please use the “Send Feedback” button within the app or post on our enhancement forums at: https://product.connectwise.com/communities/35-connectwise-mobile-enhancements Requires ConnectWise® PSA Add-on license.
UID Enterprise
This app provides employees with secure access to their workspace. It allows for one-tap unlocking of doors, WiFi connections, and VPN access. Visitors can also be managed remotely.
- Unlock doors with a tap
- Secure WiFi connection
- One-click VPN access
- Remote visitor management
- Remote door unlocking
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The UID Enterprise mobile app is an all-encompassing, digital resource for your employees that allows them to unlock doors within your workspace, as well as securely connect to WiFi or a corporate VPN with a single tap. UID Door Access Unlock connected doors by tapping the app’s Door icon, shaking your mobile device, or tapping it against the door’s credential reader. Designated doorkeepers can also interact with visitors via a UA Pro reader and grant access remotely. One-Click WiFi & One-Click VPN Connect to your company’s WiFi or VPN with a single tap. Get the network access you need instantly without having to constantly re-enter your username and password. Remote Call & Remote View Accept visitor calls from Access readers and unlock connected doors remotely.
Screenshots
Verdict
The clearest difference is rating: UID Enterprise at 4.9 against ConnectWise Mobile's 3.9. UID Enterprise also leads on review sentiment (47% vs 7%) and update cadence (every 4 weeks vs every 2 months). ConnectWise Mobile's advantage is iOS requirement (15.6 vs 17.0). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UID Enterprise holds the better App Store score, 4.9 against 3.9. Both are backed by a comparable volume of ratings — 3.4K and 1.4K respectively. Written reviews point the same way: 7% of ConnectWise Mobile's written reviews are positive against 47% of UID Enterprise's.
ConnectWise Mobile ships an update every 2 months, UID Enterprise every 4 weeks. The most recent releases landed on November 11, 2026 and November 14, 2026 respectively.
| Parameter | ConnectWise Mobile | UID Enterprise |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (3.4K ratings) | 4.9 (1.4K ratings) — better |
| Positive reviews | 7.4% of reviews | 47.1% of reviews — better |
| Number of ratings | 3.4K — better | 1.4K |
| Update frequency | Every 2 months | Every 4 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, Apple Watch — better |
| Requires iOS | 15.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 51 MB | 403 MB |
| Age rating | 4+ | 4+ |
| Developer | ConnectWise | Ubiquiti Inc. |
Customer experience
ConnectWise Mobile
UID Enterprise
User reviews
ConnectWise Mobile
From 3.4K App Store ratingsWhat we love
- 👍 Clean and responsive interface
- 🚀 Syncs data well
- 🚀 Allows dictating time entries and looking up contacts
Room to improve
- 🐛 Frequent login issues and authentication problems
- 🐛 Buggy and unreliable, often requires reinstalling
- 🐛 Limited functionality compared to desktop version
- 🐛 Difficult to use, clunky interface
- 🐛 Lacks key features like editing tickets and expenses
UID Enterprise
From 1.4K App Store ratingsWhat we love
- 👍 Convenient door unlocking
- 🚀 One-click VPN/WiFi access
- 🔒 Secure access solution
Room to improve
- 🐛 Connectivity issues with doorbell cameras
- 👎 Confusing UI and poor user experience
- 🐛 Buggy and unreliable after recent updates
Bugs and requests
ConnectWise Mobile
Reported bugs
4 issues- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently
Requested features
6 requests- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets
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- Add ability to assign self to tickets
UID Enterprise
Reported bugs
3 issues- Inability to connect to doorbell cameras
- Login and user management problems
- Incompatibility with certain device features
Requested features
3 requests- Apple Watch support
- Automatic door unlocking based on proximity
- Improved notification management
In-app purchases
ConnectWise Mobile
No in-app purchases
UID Enterprise
No in-app purchases
Questions
Is ConnectWise Mobile free?
Is UID Enterprise free?
Which has better reviews, ConnectWise Mobile or UID Enterprise?
Do ConnectWise Mobile or UID Enterprise have ads?
Which is updated more often, ConnectWise Mobile or UID Enterprise?
Other comparisons
