Comparison

HP Support Assistant vs Xfinity Mobile Care

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HP Support Assistant

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

Highlights
  • Guided troubleshooters
  • Virtual Agent for problem-solving
  • Device status monitoring
  • Support contact options
  • Service Center Locator
  • Order replacement parts
Features
Read full description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads

About

Xfinity Mobile Care

This app provides comprehensive support for your mobile device, including easy claim filing, live tech assistance, and access to helpful tips. It also offers advanced security features to protect you from online threats and allows you to view your device protection coverage details.

Highlights
  • Simple claim filing and tracking
  • Live tech support via call, chat, or screen share
  • Access to device tips and quick fixes
  • Malware and phishing link blocking
  • View device protection coverage details
  • Advanced VPN for identity protection
Features
Read full description

Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands. Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan. Key Features * Coverage and Claims for Your Devices at Your Fingertips View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease. * Live Tech Support Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays. * Self-Help Center Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own.

Screenshots

HP Support Assistant4 screens
Xfinity Mobile Care4 screens

Verdict

The call

The clearest difference is rating: Xfinity Mobile Care at 4.4 against HP Support Assistant's 2.2. Xfinity Mobile Care also leads on ratings volume (2.5K vs 237). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Xfinity Mobile Care holds the better App Store score, 4.4 against 2.2. That said, the two scores are not equally well evidenced: Xfinity Mobile Care has 2.5K ratings behind it against 237, so its average is the more settled of the two. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 13% of Xfinity Mobile Care's.

UpkeepUpdate frequency

HP Support Assistant ships an update every 4 months, Xfinity Mobile Care every 2 months. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

Scorecard2 real differences · 8 level
HP Support Assistant versus Xfinity Mobile Care: the parameters behind the verdict, then further details
ParameterHP Support AssistantXfinity Mobile Care
PriceFreeFree
Rating2.2 (237 ratings)4.4 (2.5K ratings) — better
Positive reviews6.1% of reviews12.9% of reviews — better
Number of ratings2372.5K — better
Update frequencyEvery 4 monthsEvery 2 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.115.1
Further details — not scored
Size18 MB86 MB
Age rating4+4+
DeveloperHP Inc.Assurant, Incorporated

Customer experience

HP Support Assistant

All ratings237 ratings
Positive28.7%
Neutral5.5%
Negative65.8%
Written reviews115 reviews
Positive6.1%
Neutral0.0%
Negative93.9%

Xfinity Mobile Care

All ratings2,527 ratings
Positive84.6%
Neutral2.8%
Negative12.7%
Written reviews62 reviews
Positive12.9%
Neutral4.8%
Negative82.3%

User reviews

HP Support Assistant

From 237 App Store ratings

What we love

  • 🚀 Excellent resource
  • 👍 Flawless design, but needs some fixes

Room to improve

  • 🐛 Doesn't work
  • 🐛 Useless
  • 🐛 Doesn't sync with other HP apps
  • 🐛 Completely disjointed
  • 🐛 Can't even enter serial number

Xfinity Mobile Care

From 2.5K App Store ratings

What we love

  • 👍 Good so far
  • 🚀 Excellent app

Room to improve

  • 🐛 Can't delete Mobil care
  • 🐛 Issues getting replacement phone
  • 🐛 Months waiting for replacement device
  • 🐛 Didn't see anything really helpful

Bugs and requests

HP Support Assistant

Reported bugs

5 issues
  • Inability to add devices
  • Freezing and crashing issues
  • Incompatibility with certain devices
  • Unreliable connectivity
  • Outdated information and features

Requested features

5 requests
  • Improve virtual assistant capabilities
  • Provide better troubleshooting guidance
  • Simplify setup and connectivity processes
  • Offer more self-help resources
  • Improve integration with other HP apps

Xfinity Mobile Care

Reported bugs

3 issues
  • Screen damage issue on trade-in
  • No communication on claim status
  • Ticket closed without resolution

Requested features

2 requests
  • Access to iPhone 16 guide
  • Provide labels to return old phone

In-app purchases

None

HP Support Assistant

No in-app purchases

None

Xfinity Mobile Care

No in-app purchases

Questions

Is HP Support Assistant free?
HP Support Assistant is free to download, with no in-app purchases.
Is Xfinity Mobile Care free?
Xfinity Mobile Care is free to download, with no in-app purchases.
Which has better reviews, HP Support Assistant or Xfinity Mobile Care?
Xfinity Mobile Care is rated higher. HP Support Assistant averages 2.2 out of 5 from 237 ratings, while Xfinity Mobile Care averages 4.4 from 2.5K ratings.
Do HP Support Assistant or Xfinity Mobile Care have ads?
Neither HP Support Assistant nor Xfinity Mobile Care shows ads.
Which is updated more often, HP Support Assistant or Xfinity Mobile Care?
HP Support Assistant ships an update every 4 months, and Xfinity Mobile Care every 2 months. Most recently, HP Support Assistant was updated on September 22, 2026 and Xfinity Mobile Care on September 24, 2026.

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