SightCall vs Comau AssistPro

Designed with field technicians and mobile experts in mind, the SightCall App enables the deskless workforce to engage in interactive, mobile-to-mobile visual support sessions. With the click of a button, technicians in the field can share their environment through a live video stream and receive immediate AR-powered assistance from a remote expert. The expert can see and guide the technician with local and remote controls including: - Pause Video and Draw on Screen - Capture and Save HD Photos - Document Share and Co-Browse - Remote Flashlight Activation for Better Visibility - Remote Zoom for Clarity and Understanding - Collect Product Numbers and Codes with Optical Character Recognition and More The SightCall App is compatible with Salesforce, ServiceNow, ZenDesk and other leading workflows and CRMs. Users can automatically save images, videos and associated data back to their case files for continuity and training. Deployed globally, the SightCall App is used by field service organizations to: - request visual assistance from the home office or expert of your choosing - provide visual assistance to other colleagues in the field - improve service performance and improve customer experience

Comau AssistPro provides a comprehensive remote technical assistance service to improve the availability and efficiency of your facilities. Thanks to this innovative solution, which uses augmented reality and real-time video, our best technicians can connect virtually with your team to assist them, reducing downtime, improving first-time fix rates, and optimizing knowledge sharing. This helps ensure that your automated systems operate at peak capacity, reducing disruptions and safeguarding your bottom line. With Comau AssistPro you can: - Get in touch with Comau specialists in real time to receive technical assistance. - Receive remote support from Comau technicians to quickly and safely perform diagnostics on machines in the field. - Use smartphones, tablets, or smart glasses with AR to share information and data from the field. - Communicate via an integrated chat with the support of automatic simultaneous translation. - Record assistance sessions for later review. Comau AssistPro helps maintain the performance and reliability of Comau solutions over time, providing operators with advanced technical support to minimize downtime and optimize maintenance.