Comparison

HSBC UAE vs EI +

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HSBC UAE

Manage your finances conveniently and securely with this banking application. Open accounts, view balances, make transfers, manage cards, and explore investment options. Access banking services 24/7 from your mobile device.

Highlights
  • Instant account management and digital registration
  • View local and global account balances and transactions
  • Multi-currency global account for spending and transfers
  • Domestic and international pay and transfer options
  • Card management including Apple Pay integration
  • Installment plans for credit card limits and balances
  • Access to wealth solutions and investment markets
Features
Read full description

The HSBC UAE app has been specially built for our customers, with reliability at the heart of its design Enjoy convenience and security with these great features: • 'Instant account management' - open a bank account within minutes and enjoy instant digital registration. In-app Account opening is only available in English • ‘View account balances & transaction details’ - view the balances of your local and global HSBC accounts, credit cards and loans • ‘Global Money Account and Debit Card’ - hold, transfer and spend like a local in up to 21 currencies from single account. Enjoy fee free instant transfers to other HSBC accounts in participating countries • ‘Pay and Transfer’ – Add new payees and make domestic and international transfers. Instant transfers to HSBC international accounts without any fee • Open Term Deposit in AED, USD and GBP at competitive interest rates instantly. You can also access our promotional rates without visiting the branch or contacting your RM. • ‘Manage Cards’ - add your cards to Apple Pay directly through the app, control your spending and block or unblock your card • 'Instalment Plans' - Convert your available Credit Card limit into cash, convert your card transactions, consolidate your outstanding balance from other bank cards into your HSBC card and conveniently repay in monthly instalments • Credit Card application – Apply for a credit card in just few minutes • ‘Wealth Solutions’ - Access up to 25 markets and 77 exchanges, diversify with equities, ETFs, bonds and funds, and stay ahead with real-time data and insights • Mobile Chat and Contact Us – fast and secure way to get help with your banking needs 24/7 Download the HSBC UAE app to enjoy banking on the go! Already a customer? Log on with your existing banking details. If you are not yet registered, please visit hsbc.ae/register *Important note: This App is provided by HSBC Bank Middle East Limited ('HSBC UAE') and designed for use in the United Arab Emirates. The products and services represented within this App are intended for UAE customers*. HSBC UAE is authorised and regulated in United Arab Emirates by the Central Bank of the U.A.E and lead regulated by the Dubai Financial Services Authority. If you are outside of UAE, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. Additional assistance through our branches and Call Centre are available for People of Determination. Our mobile app is compatible with a number of accessible technologies to support customers with different needs to access our services. For any assistance, please visit hsbc.ae/help/contact © Copyright HSBC Bank Middle East Limited (UAE) 2026 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HSBC Bank Middle East Limited. HSBC Bank Middle East Limited, UAE Branch, registered address at Level 4, Gate Precinct Building 2, DIFC, P.O. Box 30444, Dubai, UAE, acting through its Dubai branch at HSBC Tower, Downtown, P.O. Box 66, Dubai, UAE (HBME) regulated by the Central Bank of the UAE for the purpose of this promotion and lead regulated by the Dubai Financial Services Authority. In respect of certain financial services and activities offered by HBME, it is regulated by the Securities and Commodities Authority in the UAE under license number 602004. By downloading this app, you agree to and accept the HSBC Personal Banking General Terms and Conditions (UAE) and the HSBC Online Banking Terms and conditions, each available through hsbc.ae/terms.

About

EI +

This mobile banking application offers advanced technology and an improved user experience for both new and existing clients. It provides a streamlined way to manage your finances on the go.

Highlights
  • Advanced technology integration
  • Enhanced user experience
  • Manage finances on the go
  • For existing and new clients
Features
Read full description

Emirates Islamic's newest mobile banking offering brings the latest in technology, and enhanced user experience to our existing and new clients.

Screenshots

HSBC UAE4 screens
EI +4 screens

Verdict

The call

HSBC UAE and EI + both sit at 4.7 stars, but that hides the real split: 55% of EI +'s written reviews are positive against 33% of HSBC UAE's. EI + also leads on monetization model (ad-supported vs free with in-app purchases). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for HSBC UAE against 4.7 for EI +. Both are backed by a comparable volume of ratings — 3.2K and 4.6K respectively. Written reviews are what separate them: 33% of HSBC UAE's written reviews are positive against 55% of EI +'s.

UpkeepUpdate frequency

HSBC UAE ships an update fortnightly, EI + every 10 days. Both last shipped on October 17, 2026.

Scorecard2 real differences · 8 level
HSBC UAE versus EI +: the parameters behind the verdict, then further details
ParameterHSBC UAEEI +
PriceFreeFree
Rating4.7 (3.2K ratings)4.7 (4.6K ratings)
Positive reviews33.3% of reviews55.4% of reviews — better
Number of ratings3.2K4.6K — better
Update frequencyFortnightlyEvery 10 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesAd-supported — better
DevicesiPhone, iPad — betteriPhone
Requires iOS16.016.0
Further details — not scored
Size682 MB685 MB
Age rating4+4+
DeveloperHSBC Global Services (UK) LimitedEmirates Islamic Bank P.J.S.C

Customer experience

HSBC UAE

All ratings3,185 ratings
Positive93.8%
Neutral1.9%
Negative4.3%
Written reviews153 reviews
Positive33.3%
Neutral11.1%
Negative55.6%

EI +

All ratings4,550 ratings
Positive92.4%
Neutral1.8%
Negative5.8%
Written reviews242 reviews
Positive55.4%
Neutral3.7%
Negative40.9%

User reviews

HSBC UAE

From 3.2K App Store ratings

What we love

  • 🚀 Fast and efficient
  • 🔒 Secure banking
  • 👍 User-friendly interface
  • 💡 Innovative features
  • ✨ Significant improvements

Room to improve

  • 💰 Unfair exchange rates
  • 🔍 Limited functionality
  • 🐛 Frequent crashes
  • 🤖 Poor customer service
  • 🕰️ Slow transaction updates

EI +

From 4.6K App Store ratings

What we love

  • 🚀 Excellent
  • 🚀 Easy to use
  • 🚀 Secure and easy access
  • 🚀 Impressive UI/UX and features
  • 🚀 Instant transfer to mobile

Room to improve

  • 🐛 Doesn't work, app crashes
  • 🐛 Impossible to reach customer support
  • 🐛 Unfriendly app, confusing, and not user-friendly
  • 🐛 Terrible app, doesn't function properly
  • 🐛 Complicated to use, not user-friendly

Bugs and requests

HSBC UAE

Reported bugs

5 issues
  • Login issues and app freezes
  • Inability to upload documents
  • Inconsistent transaction display
  • Face recognition not working
  • App quitting during use

Requested features

5 requests
  • Global transfer capability
  • Landscape mode support
  • Ability to download statements
  • Option to pay full credit card balance
  • Improved in-app notification system

EI +

Reported bugs

5 issues
  • Credit card balance and transactions not updating
  • Can't access credit card details
  • Lost all beneficiary accounts and historical data
  • Unable to transfer money, international transfers not working
  • Forced to re-enter all account details and beneficiaries

Requested features

5 requests
  • Increase credit card limit
  • Provide a link to relationship manager
  • Add more communication options
  • Improve customer service and response time
  • Restore old app features and functionality

In-app purchases

None

HSBC UAE

No in-app purchases

None

EI +

No in-app purchases

Questions

Is HSBC UAE free?
HSBC UAE is free to download, with no in-app purchases.
Is EI + free?
EI + is free to download, with no in-app purchases.
Which has better reviews, HSBC UAE or EI +?
HSBC UAE and EI + are both rated 4.7 out of 5 on the App Store, from 3.2K and 4.6K ratings respectively.
Do HSBC UAE or EI + have ads?
Neither HSBC UAE nor EI + shows ads.
Which is updated more often, HSBC UAE or EI +?
HSBC UAE ships an update fortnightly, and EI + every 10 days. Most recently, HSBC UAE was updated on October 17, 2026 and EI + on October 17, 2026.

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