ICS Mobile vs InmateSales
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ICS Mobile
Connect with incarcerated loved ones through video visits from any location with internet access. Maintain strong family bonds by sharing special moments remotely.
- Remote video visits
- Visit from home
- Maintain family bonds
- Share special moments
- WiFi/cellular data compatible
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The ICSolutions mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. With this free mobile app, you can visit from home or anywhere where you have WiFi or cellular data service. Staying connected to your loved one allows you to share special moments and maintain those strong family bonds between children and their parents.
InmateSales
Manage your account for inmate services, including making deposits for products and scheduling video sessions. Send emails to individuals at supported facilities. Not all services are available at every location.
- Manage InmateSales account
- Make deposits for products
- Schedule video sessions
- Send emails to inmates
- Check facility service availability
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The InmateSales mobile app allows you to manage your InmateSales account and make deposits for products at certain facilities. You can also schedule video sessions and send emails to these individuals where they are allowed at a facility. Not all facilities support all products and services that we offer.
Screenshots
Verdict
The clearest difference is rating: InmateSales at 2.4 against ICS Mobile's 1.4. InmateSales also leads on review sentiment (16% vs 3%). ICS Mobile's advantage is update cadence (every 3 weeks vs every 4 months) and ratings volume (1.7K vs 244). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
InmateSales holds the better App Store score, 2.4 against 1.4. That said, the two scores are not equally well evidenced: ICS Mobile has 1.7K ratings behind it against 244, so its average is the more settled of the two. Written reviews point the same way: 3% of ICS Mobile's written reviews are positive against 16% of InmateSales's.
ICS Mobile ships an update every 3 weeks, InmateSales every 4 months. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.
| Parameter | ICS Mobile | InmateSales |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (1.7K ratings) | 2.4 (244 ratings) — better |
| Positive reviews | 3.5% of reviews | 15.9% of reviews — better |
| Number of ratings | 1.7K — better | 244 |
| Update frequency | Every 3 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #141 | #119 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.4 — better | 15.0 |
| Further details — not scored | ||
| Size | 42 MB | 108 MB |
| Age rating | 4+ | 4+ |
| Developer | Inmate Calling Solutions LLC | Combined Public Communications |
Customer experience
ICS Mobile
InmateSales
User reviews
ICS Mobile
From 1.7K App Store ratingsWhat we love
- 🚀 Works well
- 🔒 Turn off dark mode
- 🔒 Turn on do not disturb
Room to improve
- 🐛 App crashes
- 🐛 Freezes during visits
- 🐛 Disconnects during visits
- 🐛 Login issues
- 🐛 Poor audio/video quality
InmateSales
From 244 App Store ratingsWhat we love
- 👍 Easy to set up
- 👍 Grateful for connection
- 👍 Responsive and helpful
- 👍 Fast and convenient deposits
- 👍 User-friendly interface
Room to improve
- 💸 High fees
- 🐛 Frequent app crashes
- 🐛 Calls dropping
- 🐛 Login issues
- 🐛 Account creation problems
Bugs and requests
ICS Mobile
Reported bugs
3 issues- App doesn't work on iPhones/iPads
- Connection issues despite good internet
- Visits get cancelled unexpectedly
Requested features
3 requests- Update the app
- Improve customer service
- Provide refunds for failed visits
InmateSales
Reported bugs
24 issues- App crashes frequently
- Login issues
- Account creation fails
- Calls drop mid-conversation
- App logs out unexpectedly
Show 19 moreShow fewer
- Emails and pictures not being sent/received
- Video calls fail to connect
- Verification links expire
- App freezes on logo screen
- Calls not ringing through
- Mutes inmate during calls
- Cannot hear inmate
- App kicks users out
- Password reset links not sent
- Error message: failed to reach contact
- Visits not logged correctly
- Chirp screen goes black
- Calls come through as normal phone calls
- Text messages not delivered
- App deletes unsaved emails
- Cannot zoom in on text
- Reloading app does not fix issues
- Verification emails not working
- App crashing after loading money
Requested features
18 requests- Add option to save email drafts
- Fix glitch with normal phone calls
- Make video visits longer
- Show phone airtime and Chirp text balance on app
- Allow larger increments for video visits and tablet time
Show 13 moreShow fewer
- Make app 100% reliable
- Add more ways to create an account
- Add account reset button
- Provide FAQ page with clear pricing
- Allow users to see phone balance on app
- Fix issue with inmate not being able to use specific funds
- Allow users to check account balances
- Add ability to connect with inmate for texts
- Allow uploading pictures for emails
- Fix issue with emails/pictures not being received
- Add dark mode option
- Improve text message delivery
- Allow users to email customer service
In-app purchases
ICS Mobile
No in-app purchases
InmateSales
No in-app purchases
