Very Sad But True
Here is the AI ( Super Intelligence ) response as to why ICSolutions Keeps this App Available, despite it not working and hasn’t been updated in 5 years.
• Monopoly Protection: ICSolutions ( a Keefe Company owned by TKC Holdings, which is controlled by the Miami-based private equity firm H.I.G. Capital ) holds exclusive, multi-year contracts with correctional facilities. Because families of incarcerated individuals have no alternative provider to choose from, the company faces zero market pressure or loss of revenue due to poor app quality.
• Low Maintenance Cost: Leaving an unmaintained app on the App Store costs the company very little, whereas investing in a full software overhaul or modern interface requires dedicated engineering resources they choose not to spend.
• Compliance with Jail Contracts: Many facility contracts require ICSolutions to provide an iOS option on paper, regardless of how poorly it performs. Keeping the app downloadable satisfies the technical checkbox of the contract.
• Captive Audience Dynamics: Families desperate to communicate or fund accounts will often cycle through workarounds (like using mobile browsers or switching devices) rather than giving up, meaning the company still captures fees despite software bugs.
• Monopoly Protection: ICSolutions ( a Keefe Company owned by TKC Holdings, which is controlled by the Miami-based private equity firm H.I.G. Capital ) holds exclusive, multi-year contracts with correctional facilities. Because families of incarcerated individuals have no alternative provider to choose from, the company faces zero market pressure or loss of revenue due to poor app quality.
• Low Maintenance Cost: Leaving an unmaintained app on the App Store costs the company very little, whereas investing in a full software overhaul or modern interface requires dedicated engineering resources they choose not to spend.
• Compliance with Jail Contracts: Many facility contracts require ICSolutions to provide an iOS option on paper, regardless of how poorly it performs. Keeping the app downloadable satisfies the technical checkbox of the contract.
• Captive Audience Dynamics: Families desperate to communicate or fund accounts will often cycle through workarounds (like using mobile browsers or switching devices) rather than giving up, meaning the company still captures fees despite software bugs.
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Bad
It never works for me Me and My Love one are Always Let down
Terrible App
This app never works. I have install, uninstall, reinstall, and never get anywhere. The is not an option ti ‘Log In’. It is very irritating and frustrating.
Trash
The app is trash this company clearly only cares about taking your money not in the quality I hate it
This app sucks!!!!!!!!! Steals your money!!!!!!
Can’t get a full visit. Logging in sucks. Boots you out. Have to log in 8 or more times.
Horrible app does not work at all!
Icsolutions needs to update this app and fix it cause everybody else including me has a problem when trying to join the visit it will ask you for a echo test then when you press join it exits you out or the app freezes I tried on WiFi or cellular still nothing they basically scam our money
HORRIBLE.
This app is just horrible. The reviews placed on here are 100% similar to mine. I’ve been tryna see my loved one for 8 months every attempted video visit freezes or logs me out once it’s ready to join the visit. I wish the whole app would just delete itself. this mf puts the H IN HORRIBLE.
Solution should not be a part of its name
The app is constantly glitching. Sometimes I can get in, then randomly I won’t be able to for a few days. It will just close down and kick you out. It will sometimes show my lo, but he can not see me or hear me even though it says we are fully connected. Now it’s been stuck on the “STUN negotiation “ screen for two days and I can’t log in. I’ve deleted and re added the app. Closed it out and went back in, restarted it a million times. I’ve missed two visits because of the issues. Hate is a strong word, but I hate this app. Customer service is a joke too!
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Opens and closes when attempting to join a call
This app has not been updated in 5 years and it’s endpoints are either disconnected or shutdown and has an expired certificate when it connects to the endpoint. This app needs to be updated along with the infrastructure for those who are looking to connect with loved ones. The windows application does work but not everyone has a windows computer. We waste enough money helping and talking with our loved ones so it would be very helpful ICSolutions was not a POS company that never updates their technology to work for any of their customers. No matter how much we trash on this the Indians who run this company will not do what is viable for their customer base since they are on government contracts with spineless politcians who do not stand for anything but corruption.
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Terrible
Negative 10 stars bro. People are HURTING and you can’t make an app to help people connect when they truly need it most. DO BETTER!
Terrible
I don’t think this app deserves a star. Every time I use it, it’s a struggle to connect, and now after months of use it just quit working. Also, customer service is a joke!
App will not work
I have removed the app and reloaded it but it will not work.
BS
Fulton county should’ve stayed with securus it was way better and easier to see your loved ones
Why is this on the App store?!
Can’t even register it doesn’t do anything anymore!
Garbage.
UX is horrendous for both iPhone and iPad (invisible login screen; hint: use tab on a keyboard), visit consistently fails to connect if you do log in. Shameful.
If it doesn’t work
DOES NOT WORK ON DARK MODE MAKE SURE PHONE IS IN LIGHT MODE
crashes when trying to join a visit
first, you have to make sure your phone is in light mode to be able to even see the text box to type in your credentials sign in.
once you’ve passed the network and latency tests, the app either freezes or crashes completely upon trying to join the visit.
force closing, restarting your device, and reinstalling the app will not help. luckily i had a backup device that finally worked, but that simply isn’t an option for many people.
since they profit off of us paying to communicate with our incarcerated loved ones, at the very least they can make a competent app. would rate 0 stars if i could.
once you’ve passed the network and latency tests, the app either freezes or crashes completely upon trying to join the visit.
force closing, restarting your device, and reinstalling the app will not help. luckily i had a backup device that finally worked, but that simply isn’t an option for many people.
since they profit off of us paying to communicate with our incarcerated loved ones, at the very least they can make a competent app. would rate 0 stars if i could.
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Headphones
I can’t hear anything when my headphones are plugged in during the echo test please fix this problem this app could use major updates
HORRIBLE
does not work properly involuntarily exists app during visit and you can’t rejoin
Trash
App is absolute garbage. When I click on login, nothing happens. Like this has to be the worst app in history.
