Opens and closes when attempting to join a call
This app has not been updated in 5 years and it’s endpoints are either disconnected or shutdown and has an expired certificate when it connects to the endpoint. This app needs to be updated along with the infrastructure for those who are looking to connect with loved ones. The windows application does work but not everyone has a windows computer. We waste enough money helping and talking with our loved ones so it would be very helpful ICSolutions was not a POS company that never updates their technology to work for any of their customers. No matter how much we trash on this the Indians who run this company will not do what is viable for their customer base since they are on government contracts with spineless politcians who do not stand for anything but corruption.
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Terrible
Negative 10 stars bro. People are HURTING and you can’t make an app to help people connect when they truly need it most. DO BETTER!
Terrible
I don’t think this app deserves a star. Every time I use it, it’s a struggle to connect, and now after months of use it just quit working. Also, customer service is a joke!
App will not work
I have removed the app and reloaded it but it will not work.
BS
Fulton county should’ve stayed with securus it was way better and easier to see your loved ones
Why is this on the App store?!
Can’t even register it doesn’t do anything anymore!
Garbage.
UX is horrendous for both iPhone and iPad (invisible login screen; hint: use tab on a keyboard), visit consistently fails to connect if you do log in. Shameful.
If it doesn’t work
DOES NOT WORK ON DARK MODE MAKE SURE PHONE IS IN LIGHT MODE
crashes when trying to join a visit
first, you have to make sure your phone is in light mode to be able to even see the text box to type in your credentials sign in.
once you’ve passed the network and latency tests, the app either freezes or crashes completely upon trying to join the visit.
force closing, restarting your device, and reinstalling the app will not help. luckily i had a backup device that finally worked, but that simply isn’t an option for many people.
since they profit off of us paying to communicate with our incarcerated loved ones, at the very least they can make a competent app. would rate 0 stars if i could.
once you’ve passed the network and latency tests, the app either freezes or crashes completely upon trying to join the visit.
force closing, restarting your device, and reinstalling the app will not help. luckily i had a backup device that finally worked, but that simply isn’t an option for many people.
since they profit off of us paying to communicate with our incarcerated loved ones, at the very least they can make a competent app. would rate 0 stars if i could.
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Headphones
I can’t hear anything when my headphones are plugged in during the echo test please fix this problem this app could use major updates
HORRIBLE
does not work properly involuntarily exists app during visit and you can’t rejoin
Trash
App is absolute garbage. When I click on login, nothing happens. Like this has to be the worst app in history.
Horrible app
It always kicks me out
Doesn’t even deserve a star!
This is by far one of the worst app I’ve ever used. Every time I try to join a video visit, the app runs the network test (which passes), then the echo test, but as soon as I tap “Join,” it immediately kicks me out. I’ve uninstalled and reinstalled the app, force-closed it between attempts, switched from WiFi to cellular, and nothing works. Considering how much money I spend using IC Solutions to stay connected with my husband it’s unacceptable that the app is this unreliable. A service this important should have a product that actually works. Very disappointing and frustrating!!!!!!!! ITS HEARTBREAKING
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A scam
App crashes constantly. They love to take advantage of people who can’t do anything about it. You pay to have a video visitation and schedule a day in advance, just to open the app and it ends the visit for you. Ridiculous. If they wanted to be better, they would.
Rotten App
Program sucks.
Problematic
Shame on you taking advantage of the incarcerated population
If zero stars were an option
Absolutely horrible! If I’m able to connect which is often an issue the call quality is terrible. I’ve used WiFi, 5G, driven to different areas for the best cellular service, it makes no difference. If you are going to offer a service advertised to keep you connected with loved ones you should do better.
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0 stars if possible
It’s awful! Drops calls all the time. If you have another way to call someone, use it.
Does not work
What app did not work tried multiple times
