This is horrible
The app doesn’t work at all makes you not want to be in prison anymore
Horrible app!!
Can never get it connect even with high speeds!! Actually hate the nonstop lack of connectivity leaving us with visits we can’t get into and then miss our loved ones.. get right
Might as well not exist
I don’t know what else to say other than you can’t use the site. You can’t do anything at all. I tried to schedule a video, and I tried to log into the site and after that, it just literally wouldn’t take me past the screen of it’s not time for your visit. And then I waited a day and got on for my visit and it never would load the visit. Then when I tried to cancel it. It would never allow me to. And now it’s just stuck on a screen that says there are no visits scheduled. And there’s no other option to do anything else.
Show more
Shouldn’t be allowed on the market
This app is not working. They will charge you and take your money. You are left with disappointment every single time. The app does NOT work. It’s a shame that they still are allowed to be on the market. This needs to be changed.
Horrible
This has to be the absolute worst communication app ever. I have scheduled 4 visits with my loved one and yet was only able to visit with him once. I have made sure that wherever I have been I have had 5G+ with full bars and still can not connect
Sick of this app
If I had to rate this app I wouldn’t it never connect and I’ve set up so many visits n they won’t connect I want. Rapid refund. Why set them up and u can’t even get log in to visit but yet take my money this is ridiculous.
Worst app ever
ICS will cheat you and steal your money. Video visits are not stable and difficult to join and maintain. This app is a fraud. This app is a scam buyer beware! I’m hoping we can get this company’s business practices investigated. I hope we can file a class action lawsuit against ICS Solutions for fraud and get all of our money that was stolen back!
Show more
It doesn’t give me an option to SCHEDULE A VISIT
I am not sure why it gives me an option to Register for a visit, but it doesn’t give me an option to schedule a visit. It just says download offset client.
We pay All this money jus to not be able to use it
Will not let me join my visit app just shuts off
Worst app EVER
This is the worst app ever created . You pay your money for a 25 min visit it doesn’t connect and when it does it constantly kicks you out and then when you try to log on it keeps kicking you out . I hate this app with a passion. This needs to be fixed . I know you may not care because these are inmates but at the end of the day you his is your business so FIX IT.
Show more
Does not work
I get through all the preliminaries successfully, but when I click “Join,” it crashes every single time. iOS 26.6.2
Does not work ; Update May 2026; update Oct 2026
Update Oct 2026 - does not work with iOS 27. Login screen is missing the fields to enter your information.
Update - *Most* of the time it will connect now, but it crashes/disconnects frequently. When this happens, it logs you out and will not allow you to rejoin your visit in progress. I stand by
My earlier conclusion that this app does not work.
Although I have 300+ Mbps up and 200+ Mbps down, the app keeps insisting that I have less than 64 kbps and won’t connect. Also, it is impossible to select the correct institution because all 38 options say the same thing. Unfortunately, this app is the only option we have to communicate with our child. And it never works.
Update - *Most* of the time it will connect now, but it crashes/disconnects frequently. When this happens, it logs you out and will not allow you to rejoin your visit in progress. I stand by
My earlier conclusion that this app does not work.
Although I have 300+ Mbps up and 200+ Mbps down, the app keeps insisting that I have less than 64 kbps and won’t connect. Also, it is impossible to select the correct institution because all 38 options say the same thing. Unfortunately, this app is the only option we have to communicate with our child. And it never works.
Show more
Very Sad But True
Here is the AI ( Super Intelligence ) response as to why ICSolutions Keeps this App Available, despite it not working and hasn’t been updated in 5 years.
• Monopoly Protection: ICSolutions ( a Keefe Company owned by TKC Holdings, which is controlled by the Miami-based private equity firm H.I.G. Capital ) holds exclusive, multi-year contracts with correctional facilities. Because families of incarcerated individuals have no alternative provider to choose from, the company faces zero market pressure or loss of revenue due to poor app quality.
• Low Maintenance Cost: Leaving an unmaintained app on the App Store costs the company very little, whereas investing in a full software overhaul or modern interface requires dedicated engineering resources they choose not to spend.
• Compliance with Jail Contracts: Many facility contracts require ICSolutions to provide an iOS option on paper, regardless of how poorly it performs. Keeping the app downloadable satisfies the technical checkbox of the contract.
• Captive Audience Dynamics: Families desperate to communicate or fund accounts will often cycle through workarounds (like using mobile browsers or switching devices) rather than giving up, meaning the company still captures fees despite software bugs.
• Monopoly Protection: ICSolutions ( a Keefe Company owned by TKC Holdings, which is controlled by the Miami-based private equity firm H.I.G. Capital ) holds exclusive, multi-year contracts with correctional facilities. Because families of incarcerated individuals have no alternative provider to choose from, the company faces zero market pressure or loss of revenue due to poor app quality.
• Low Maintenance Cost: Leaving an unmaintained app on the App Store costs the company very little, whereas investing in a full software overhaul or modern interface requires dedicated engineering resources they choose not to spend.
• Compliance with Jail Contracts: Many facility contracts require ICSolutions to provide an iOS option on paper, regardless of how poorly it performs. Keeping the app downloadable satisfies the technical checkbox of the contract.
• Captive Audience Dynamics: Families desperate to communicate or fund accounts will often cycle through workarounds (like using mobile browsers or switching devices) rather than giving up, meaning the company still captures fees despite software bugs.
Show more
Bad
It never works for me Me and My Love one are Always Let down
Terrible App
This app never works. I have install, uninstall, reinstall, and never get anywhere. The is not an option ti ‘Log In’. It is very irritating and frustrating.
Trash
The app is trash this company clearly only cares about taking your money not in the quality I hate it
This app sucks!!!!!!!!! Steals your money!!!!!!
Can’t get a full visit. Logging in sucks. Boots you out. Have to log in 8 or more times.
Horrible app does not work at all!
Icsolutions needs to update this app and fix it cause everybody else including me has a problem when trying to join the visit it will ask you for a echo test then when you press join it exits you out or the app freezes I tried on WiFi or cellular still nothing they basically scam our money
HORRIBLE.
This app is just horrible. The reviews placed on here are 100% similar to mine. I’ve been tryna see my loved one for 8 months every attempted video visit freezes or logs me out once it’s ready to join the visit. I wish the whole app would just delete itself. this mf puts the H IN HORRIBLE.
Solution should not be a part of its name
The app is constantly glitching. Sometimes I can get in, then randomly I won’t be able to for a few days. It will just close down and kick you out. It will sometimes show my lo, but he can not see me or hear me even though it says we are fully connected. Now it’s been stuck on the “STUN negotiation “ screen for two days and I can’t log in. I’ve deleted and re added the app. Closed it out and went back in, restarted it a million times. I’ve missed two visits because of the issues. Hate is a strong word, but I hate this app. Customer service is a joke too!
Show more
