If zero stars were an option
Absolutely horrible! If I’m able to connect which is often an issue the call quality is terrible. I’ve used WiFi, 5G, driven to different areas for the best cellular service, it makes no difference. If you are going to offer a service advertised to keep you connected with loved ones you should do better.
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0 stars if possible
It’s awful! Drops calls all the time. If you have another way to call someone, use it.
Does not work
What app did not work tried multiple times
How To Review a Nonexistent App July 9, 2026
DO NOT WASTE YOUR TIME. THERE IS NO APP TO BE FOUND HERE. I standby the probability that one did used to exist once upon a time but as of July 2026, NO APP IS AVAILABLE HERE. When you click on [OPEN] (like how you see it once newly purchase, or if you used to have the app and it just had an update or if you redownloaded it after having offloaded it) it takes you straight to the website, which has somehow undergone some kind of digital downgrade from its interface, performance issues, security indicators, layout changes etcetera and generally speaking it just looks SUS AF! I’m not going to trust the website now either since it doesn’t seem to work any better than this “app” does and yet it’s turned my primary issue now to be with iOS Apple App Store for even allowing a platform to advertise here without it having an actual APP PRODUCT, or at the very minimum Apple iOS Store should be publicly accessible for complaints about the ghosts of vanishing apps like ICSolutions here.
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THIS IS THE WORST APP I HAVE EVER HAD THE DISPLEASURE OF EXPERIENCING!
I HAVE HAD TO GO THROUGH SEVERAL DIFFERENT STEP JUST TO SET THE THING UP AND YOU GUYS CANT EVEN SCRIPT A NOTIFICATION. WHO EVER MADE THIS APP DESERVES A PAID BREAK AND A WHOLE LESSON ON APP DEVELOPMENT. I COULD LEARN TO SCRIPT A SIMPLE APP LIKE THIS WITH A BETTER UI IN LESS THAN A YEAR IT CANNOT BE THAT DIFFICULT TO HIRE A BETTER TEAM OR EVEN ONE INDIVIDUAL I KNOW APPLE IS COMPLICATED FOR NO REASON AS WELL BUT AFTER USING CONNECT GTL I DONT UNDERSTAND HOW AN APP FROM THE STATE CAN BE SO USELESS. MISSED NUMEROUS CALLS JUST BECAUSE OF THE STUPIDITY OF THIS APP AND WEBSITE. DO BETTER! BY THIS TIME I’M PROBABLY GONNA BE ABLE TO GET IN CONTACT WITH MY FAMILY WHENEVER THEY GET RELEASED!
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The worst
What's the point of this app it doesn't work for a video call. Ridiculous
Worst app
Worst app ever I can’t even login through it absolutely nothing works, not video calls or nothing
Zero stars
This app is useless. It continues to get hung up on the “Please wait. Your visit will connect automatically…” screen.
It suck
This app suck and it take
My money
My money
ICS mobile
every time I try to use this app, it just kicks me out and it doesn’t let me answer the phone when the person calls even though I have all of it downloaded to my phone
It sucks
I couldn’t get through and I let it try to connect for over and hour, wish there were more options, if I could give it zero stars I would
No me dejas comunicarme me tumba y no sirve arreglar eso por favor
No sirve arréglenlo.
This app is terrible
Very disappointed
Impossible to log in
Isn’t life difficult enough when you have a friend or family member who is incarcerated? This app is supposed to help communicate but it’s just not a good product. Do better!! This is a bad joke!
Horrible
This app hasn’t been updated in 5 years!!! That’s a joke. Bad experience every time to get on a visit. Takes multiple tries to connect. Half the time it kicks you out.
Horrible
The worst app ever invented, horrible service never connects
Trash
Trash trash all I have to say terrible
SO BAD
so bad bruh it dnt even let me do the call
ICS Mobile
Kicked me out can even have a visit
App Does Not Work
I downloaded the app so I can complete my scheduled visit call. It’s my very first one and it doesn’t even allow me to log in. I missed my scheduled offsite visit because of this app. Do you have any idea how long I’ve been wanting to call? This is beyond upsetting and I call customer service and they can’t help. Now they’re sitting there thinking I missed the call or decided to cancel and that isn’t the case. I’m literally heartbroken.
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