myViaPath vs ICS Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myViaPath
Stay connected with incarcerated loved ones through easy communication. Send messages, photos, and videos, and manage contacts directly from your mobile device. This app facilitates reliable connections, helping to maintain relationships.
- Send and receive messages
- Send photos and videos
- Make deposits
- Manage contacts
- Stay connected on the go
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Stay Connected to Those Who Matter Most myViaPath, formerly GettingOut, is the official app for participating correctional facilities, supporting millions of family and friends with simple tools to search, communicate, and offer support. Getting started is easy. Find your loved one and their facility, create an account, and myViaPath will guide you through the services available to you. With myViaPath, you can: • Send and receive messages • Share photos • Send video clips • Send eCards • Deposit funds to your loved one’s eligible account • Manage your account and payment methods Every facility is different. Services and availability vary by correctional facility. New name. Same trusted connection. GettingOut is now myViaPath, a ViaPath Technologies service.
ICS Mobile
Connect with incarcerated loved ones through video visits from any location with internet access. Maintain strong family bonds by sharing special moments remotely.
- Remote video visits
- Visit from home
- Maintain family bonds
- Share special moments
- WiFi/cellular data compatible
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The ICSolutions mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. With this free mobile app, you can visit from home or anywhere where you have WiFi or cellular data service. Staying connected to your loved one allows you to share special moments and maintain those strong family bonds between children and their parents.
Screenshots
Verdict
The clearest difference is rating: myViaPath at 2.0 against ICS Mobile's 1.4. myViaPath also leads on chart position (#43 vs #193). ICS Mobile's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, review sentiment, ratings volume and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
myViaPath holds the better App Store score, 2.0 against 1.4. Both are backed by a comparable volume of ratings — 2.3K and 1.6K respectively. Written reviews point the same way: 5% of myViaPath's written reviews are positive against 4% of ICS Mobile's.
myViaPath ships an update every 3 months, ICS Mobile every 3 weeks. The most recent releases landed on October 26, 2026 and October 25, 2026 respectively.
| Parameter | myViaPath | ICS Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (2.3K ratings) — better | 1.4 (1.6K ratings) |
| Positive reviews | 5.0% of reviews — better | 3.6% of reviews |
| Number of ratings | 2.3K — better | 1.6K |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #43 — better | #193 |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.4 — better |
| Further details — not scored | ||
| Size | 32 MB | 42 MB |
| Age rating | 17+ | 4+ |
| Developer | Telmate, LLC | Inmate Calling Solutions LLC |
Customer experience
myViaPath
ICS Mobile
User reviews
myViaPath
From 2.3K App Store ratingsWhat we love
- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option
Room to improve
- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support
ICS Mobile
From 1.6K App Store ratingsWhat we love
- 🚀 Works well
- 🔒 Turn off dark mode
- 🔒 Turn on do not disturb
Room to improve
- 🐛 App crashes
- 🐛 Freezes during visits
- 🐛 Disconnects during visits
- 🐛 Login issues
- 🐛 Poor audio/video quality
Bugs and requests
myViaPath
Reported bugs
4 issues- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates
Requested features
4 requests- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers
ICS Mobile
Reported bugs
3 issues- App doesn't work on iPhones/iPads
- Connection issues despite good internet
- Visits get cancelled unexpectedly
Requested features
3 requests- Update the app
- Improve customer service
- Provide refunds for failed visits
In-app purchases
myViaPath
No in-app purchases
ICS Mobile
No in-app purchases
