Very Sad But True
Here is the AI ( Super Intelligence ) response as to why ICSolutions Keeps this App Available, despite it not working and hasn’t been updated in 5 years.
• Monopoly Protection: ICSolutions ( a Keefe Company owned by TKC Holdings, which is controlled by the Miami-based private equity firm H.I.G. Capital ) holds exclusive, multi-year contracts with correctional facilities. Because families of incarcerated individuals have no alternative provider to choose from, the company faces zero market pressure or loss of revenue due to poor app quality.
• Low Maintenance Cost: Leaving an unmaintained app on the App Store costs the company very little, whereas investing in a full software overhaul or modern interface requires dedicated engineering resources they choose not to spend.
• Compliance with Jail Contracts: Many facility contracts require ICSolutions to provide an iOS option on paper, regardless of how poorly it performs. Keeping the app downloadable satisfies the technical checkbox of the contract.
• Captive Audience Dynamics: Families desperate to communicate or fund accounts will often cycle through workarounds (like using mobile browsers or switching devices) rather than giving up, meaning the company still captures fees despite software bugs.
• Monopoly Protection: ICSolutions ( a Keefe Company owned by TKC Holdings, which is controlled by the Miami-based private equity firm H.I.G. Capital ) holds exclusive, multi-year contracts with correctional facilities. Because families of incarcerated individuals have no alternative provider to choose from, the company faces zero market pressure or loss of revenue due to poor app quality.
• Low Maintenance Cost: Leaving an unmaintained app on the App Store costs the company very little, whereas investing in a full software overhaul or modern interface requires dedicated engineering resources they choose not to spend.
• Compliance with Jail Contracts: Many facility contracts require ICSolutions to provide an iOS option on paper, regardless of how poorly it performs. Keeping the app downloadable satisfies the technical checkbox of the contract.
• Captive Audience Dynamics: Families desperate to communicate or fund accounts will often cycle through workarounds (like using mobile browsers or switching devices) rather than giving up, meaning the company still captures fees despite software bugs.
Show more
Bad
It never works for me Me and My Love one are Always Let down
Terrible App
This app never works. I have install, uninstall, reinstall, and never get anywhere. The is not an option ti ‘Log In’. It is very irritating and frustrating.
Trash
The app is trash this company clearly only cares about taking your money not in the quality I hate it
This app sucks!!!!!!!!! Steals your money!!!!!!
Can’t get a full visit. Logging in sucks. Boots you out. Have to log in 8 or more times.
