myViaPath Visits vs ICS Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myViaPath Visits
Connect with incarcerated loved ones through video calls from your mobile device. Enjoy flexible, on-demand visits without scheduling, and only pay for the time you use. Keep in touch easily and conveniently, anytime, anywhere.
- Remote video calls
- On-demand visits (Visit Now)
- Pay per minute
- No scheduling required
- Flexible visitation times
- No upfront costs
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Stay Connected to Those Who Matter Most myViaPath Visits (formerly GettingOut Visits) is the official video visitation service helping over 1 million friends and family stay connected with loved ones in correctional facilities. Getting started is simple. Find your loved one and their facility, create an account, and myViaPath Visits will guide you through the services available to you. - Schedule video visits - Participate in secure video visits - Access on-demand visitation - Choose remote or on-site visitation options (where available) - Pay only for the actual minutes used during your visit - View upcoming and past visits - Receive visit notifications and updates - Manage your account and payment methods Every facility is different. Services and availability vary by correctional facility. New name. Same trusted connection. GettingOut Visits is now myViaPath Visits, part of ViaPath Technologies.
ICS Mobile
Connect with incarcerated loved ones through video visits from any location with internet access. Maintain strong family bonds by sharing special moments remotely.
- Remote video visits
- Visit from home
- Maintain family bonds
- Share special moments
- WiFi/cellular data compatible
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The ICSolutions mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. With this free mobile app, you can visit from home or anywhere where you have WiFi or cellular data service. Staying connected to your loved one allows you to share special moments and maintain those strong family bonds between children and their parents.
Screenshots
Verdict
The clearest difference is rating: myViaPath Visits at 2.1 against ICS Mobile's 1.4. myViaPath Visits also leads on chart position (#54 vs #180). ICS Mobile's advantage is monetization model (free vs free with in-app purchases) and update cadence (every 3 weeks vs every 4 months). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
myViaPath Visits holds the better App Store score, 2.1 against 1.4. That said, the two scores are not equally well evidenced: ICS Mobile has 1.6K ratings behind it against 234, so its average is the more settled of the two. Written reviews split almost evenly too, at 3% and 4% positive.
myViaPath Visits ships an update every 4 months, ICS Mobile every 3 weeks. Both last shipped on October 29, 2026.
| Parameter | myViaPath Visits | ICS Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (234 ratings) — better | 1.4 (1.6K ratings) |
| Positive reviews | 3.0% of reviews | 3.6% of reviews — better |
| Number of ratings | 234 | 1.6K — better |
| Update frequency | Every 4 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #54 — better | #180 |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.4 — better |
| Further details — not scored | ||
| Size | 6 MB | 42 MB |
| Age rating | 17+ | 4+ |
| Developer | Telmate, LLC | Inmate Calling Solutions LLC |
Customer experience
myViaPath Visits
ICS Mobile
User reviews
myViaPath Visits
From 234 App Store ratingsWhat we love
- 👍 Convenient to talk to loved ones
- 🚀 Better connection and quality on app vs. website
Room to improve
- 🐛 Frequent disconnections and freezing during calls
- 🔇 No sound notifications for incoming calls
- 💰 Expensive and charges for every little thing
- 🤖 Poor customer service and lack of support
ICS Mobile
From 1.6K App Store ratingsWhat we love
- 🚀 Works well
- 🔒 Turn off dark mode
- 🔒 Turn on do not disturb
Room to improve
- 🐛 App crashes
- 🐛 Freezes during visits
- 🐛 Disconnects during visits
- 🐛 Login issues
- 🐛 Poor audio/video quality
Bugs and requests
myViaPath Visits
Reported bugs
4 issues- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected
Requested features
4 requests- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app
ICS Mobile
Reported bugs
3 issues- App doesn't work on iPhones/iPads
- Connection issues despite good internet
- Visits get cancelled unexpectedly
Requested features
3 requests- Update the app
- Improve customer service
- Provide refunds for failed visits
In-app purchases
myViaPath Visits
No in-app purchases
ICS Mobile
No in-app purchases
