Securus Mobile vs ICS Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
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From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
ICS Mobile
Connect with incarcerated loved ones through video visits from any location with internet access. Maintain strong family bonds by sharing special moments remotely.
- Remote video visits
- Visit from home
- Maintain family bonds
- Share special moments
- WiFi/cellular data compatible
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The ICSolutions mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. With this free mobile app, you can visit from home or anywhere where you have WiFi or cellular data service. Staying connected to your loved one allows you to share special moments and maintain those strong family bonds between children and their parents.
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against ICS Mobile's 1.4. Securus Mobile also leads on ratings volume (50K vs 1.2K) and review sentiment (12% vs 4%). ICS Mobile's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (12.4 vs 16.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 1.4. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 1.2K, so its average is the more settled of the two. Written reviews point the same way: 12% of Securus Mobile's written reviews are positive against 4% of ICS Mobile's.
Securus Mobile ships an update every 5 weeks, ICS Mobile every 3 weeks. The most recent releases landed on September 25, 2026 and September 23, 2026 respectively.
| Parameter | Securus Mobile | ICS Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (50K ratings) — better | 1.4 (1.2K ratings) |
| Positive reviews | 12.4% of reviews — better | 3.7% of reviews |
| Number of ratings | 50K — better | 1.2K |
| Update frequency | Every 5 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #41 — better | #158 |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 12.4 — better |
| Further details — not scored | ||
| Size | 101 MB | 42 MB |
| Age rating | 17+ | 4+ |
| Developer | SECURUS TECHNOLOGIES LLC | Inmate Calling Solutions LLC |
Customer experience
Securus Mobile
ICS Mobile
User reviews
Securus Mobile
From 50K App Store ratingsWhat we love
- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues
Room to improve
- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos
ICS Mobile
From 1.2K App Store ratingsWhat we love
- 🚀 Works well
- 🔒 Turn off dark mode
- 🔒 Turn on do not disturb
Room to improve
- 🐛 App crashes
- 🐛 Freezes during visits
- 🐛 Disconnects during visits
- 🐛 Login issues
- 🐛 Poor audio/video quality
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
ICS Mobile
Reported bugs
3 issues- App doesn't work on iPhones/iPads
- Connection issues despite good internet
- Visits get cancelled unexpectedly
Requested features
3 requests- Update the app
- Improve customer service
- Provide refunds for failed visits
In-app purchases
Securus Mobile
No in-app purchases
ICS Mobile
No in-app purchases
