Asurion vs MyTechHelp
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Asurion
Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.
- File claims
- Track repairs and replacements
- Chat with tech experts
- Troubleshoot device issues
- View protection plan benefits
- Get proactive tech tips
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Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech. With the Asurion app, you can: FILE CLAIMS • File a claim with Asurion • Track device repairs and replacements GET SUPPORT • Chat with our team of trained Asurion Experts • Troubleshoot issues with your mobile device and home technology UNDERSTAND YOUR BENEFITS & TECH • Easily find your protection plan benefits • Access proactive tips for device setup, OS upgrades, and other relevant topics
MyTechHelp
Easily get trusted tech assistance from friends or family. Create secure codes to request help, and helpers can view your screen to guide you through troubleshooting. You remain in full control of your device throughout the session.
- Secure help code requests
- Trusted helper requests
- View-only screen sharing
- Support session history
- Request queue
- In-app guides
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MyTechHelp makes it easier to get trusted tech help from someone you know. With MyTechHelp, a requester can create a secure help code or ask a trusted helper for support. The helper can join the session, view the requester’s shared screen after permission is granted, and guide them through simple troubleshooting steps. The requester stays in control. Helpers cannot control the requester’s phone. Screen sharing only starts when the requester begins it, and the requester can end the session at any time. MyTechHelp is built for families, friends, and everyday users who need simple, human tech support without complicated setup. Features include: • Secure help code requests • Trusted helper requests • View-only screen sharing • Support session history • Request queue and help history • In-app support, privacy, and user guide links • Optional Premium access for unlimited requester sessions after the free trial Helpers can continue to provide help without a subscription. Privacy Policy: https://techhelpllc.github.io/techhelp-public/privacy.html Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Screenshots
Verdict
The clearest difference is review sentiment: MyTechHelp at 100% against Asurion's 21%. MyTechHelp also leads on rating (5.0 vs 4.1) and update cadence (every 2 days vs every 5 weeks). Asurion's advantage is in-app purchases (none vs 1) and ratings volume (390 vs 3). On price, ads, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. MyTechHelp sells 1 in-app purchase, starting at $4.99 per month. Asurion asks for nothing beyond the download.
MyTechHelp holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: Asurion has 390 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 21% of Asurion's written reviews are positive against 100% of MyTechHelp's.
Asurion ships an update every 5 weeks, MyTechHelp every 2 days. The most recent releases landed on October 12, 2026 and October 7, 2026 respectively.
| Parameter | Asurion | MyTechHelp |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (390 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 21.1% of reviews | 100.0% of reviews — better |
| Number of ratings | 390 — better | 3 |
| Update frequency | Every 5 weeks | Every 2 days — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.5 — better | 17.0 |
| Further details — not scored | ||
| Size | 43 MB | 45 MB |
| Age rating | 17+ | 4+ |
| Developer | Asurion Mobile Applications Inc | KEITH A RIDDELL |
Customer experience
Asurion
MyTechHelp
Bugs and requests
Asurion
Reported bugs
3 issues- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices
Requested features
3 requests- Dark mode option
- Streamlined claims process
- Better transparency on coverage
MyTechHelp
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Asurion
No in-app purchases
MyTechHelp
- MyTechHelp Premium1 Month trial$4.991 Month
