Comparison

Lexie vs CaptionCall

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Lexie

Take control of your hearing health and enjoy clear, natural sound with this app. It offers audiologist-quality customization, seamless Bluetooth connectivity, and direct support from hearing experts. Stream phone calls and manage your hearing aids with ease.

Highlights
  • Audiologist-quality customization
  • Bluetooth connectivity
  • Stream phone calls
  • Monitor battery levels
  • Adjust settings
  • Live chat with experts
  • Lexie Rewards
Read full description

Hear every word with the free Lexie app. Once you’ve chosen your Lexie hearing aids, download this app to get them set up and customized to your hearing needs. The app guides you step-by-step from the moment you open it, and no advanced tech skills are required. All your primary controls are easily accessible on one screen • Change your volume and switch your Environments. • Adjust your Equalizer settings for Treble, Mid, and Bass. • Access 24/7 self-help resources like blogs and FAQs. • Watch easy-to-follow how-to videos and interactive tutorials. Free award-winning customer support • Connect with Lexie Experts® for the lifetime of your hearing aids. • Hop on a live video call to get live, face-to-face help with setup and settings. • Reach Lexie Experts via live chat, phone, or video. Customization for Lexie B3 and Lexie B2 Plus • Take the in-app hearing test* to create your unique hearing profile. • For Lexie B3 users, your test results auto-program your Environments for maximum speech clarity. Exclusive Lexie B3 features • Fuller, richer Universal Bluetooth® streaming for every conversation or playlist. Stream calls, music, videos, and meetings reliably on both iOS® and Android™. • Own the conversation as Automatic Sound Focus reduces surrounding noise and adjusts dual microphones toward the direction of speech. Compatibility and notes The Lexie app is compatible with the Lexie B3, B2 Plus, B2, B1, Lumen, and H1 Hearing Buds. Users must be 18 years or older. OTC hearing aids are intended for people with perceived mild-to-moderate impairment. *The hearing test isn't a substitute for a professional hearing test from a qualified healthcare provider.

About

CaptionCall

This app provides real-time, live captions for phone calls, enabling deaf and hard-of-hearing individuals to communicate effectively. It offers a free, secure, and private way to make and receive calls with automatic transcription, accessible anywhere with internet service.

Highlights
  • Live call captioning
  • Real-time transcription
  • Customizable display
  • Secure and private
  • Use WiFi or mobile data
  • Voicemail alerts
Features
Read full description

CaptionCall Mobile empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. CaptionCall Mobile offers captioned phone calls in real-time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work. Why CaptionCall? No more landlines. CaptionCall Mobile goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service. Fast, accurate, and easy, CaptionCall automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure. Accurate call captions appear in real-time for free-flowing, natural conversation. No cost, ever. As an FCC-approved captioned call service, CaptionCall provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund. GETTING STARTED WITH CAPTIONCALL MOBILE IS EASY: 1. Install the CaptionCall Mobile app 2. Create an account. You must provide accurate account information to meet federal requirements and enable your service. 3. Receive your new CaptionCall Mobile phone number for making and receiving captioned calls. Or you can continue using your existing phone number and automatically forward them to CaptionCall Mobile on your mobile device or tablet for captioning. 4. Tap “Allow” when asked to grant permissions to CaptionCall Mobile. You'll have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone. 5. Use CaptionCall Mobile to start making calls with instant live captions. CaptionCall Mobile is exclusively for people with hearing loss who need captions to use the phone effectively in the United States only. CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: www.Sorenson.com/Legal. Please report any bugs and feedback to Happy calling! Thanks, The CaptionCall Mobile Team

Screenshots

Lexie4 screens
CaptionCall4 screens

Verdict

The call

The clearest difference is review sentiment: CaptionCall at 75% against Lexie's 34%. CaptionCall also leads on rating (4.8 vs 4.5) and device support (3 vs 1). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CaptionCall holds the better App Store score, 4.8 against 4.5. Both are backed by a comparable volume of ratings — 2.7K and 3.7K respectively. Written reviews point the same way: 34% of Lexie's written reviews are positive against 75% of CaptionCall's.

UpkeepUpdate frequency

Lexie ships an update every 3 weeks, CaptionCall fortnightly. The most recent releases landed on October 17, 2026 and October 22, 2026 respectively.

Scorecard3 real differences · 7 level
Lexie versus CaptionCall: the parameters behind the verdict, then further details
ParameterLexieCaptionCall
PriceFreeFree
Rating4.5 (2.7K ratings)4.8 (3.7K ratings) — better
Positive reviews34.1% of reviews74.8% of reviews — better
Number of ratings2.7K3.7K — better
Update frequencyEvery 3 weeksFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, Apple Watch — better
Requires iOS16.416.0 — better
Further details — not scored
Size939 MB111 MB
Age rating17+4+
DeveloperhearX GroupMachineGenius

Customer experience

Lexie

All ratings2,687 ratings
Positive87.6%
Neutral5.7%
Negative6.7%
Written reviews179 reviews
Positive34.1%
Neutral12.3%
Negative53.6%

CaptionCall

All ratings3,660 ratings
Positive96.5%
Neutral1.3%
Negative2.2%
Written reviews163 reviews
Positive74.8%
Neutral6.7%
Negative18.4%

User reviews

Lexie

From 2.7K App Store ratings

What we love

  • 🚀 Great value for money
  • 🔒 Robust security features
  • 👍 Excellent customer support
  • 👍 Comfortable and easy to use

Room to improve

  • 🐛 Buggy app with connectivity issues
  • 🔋 Battery life and charging problems
  • 👎 Unreliable app and settings reset
  • 👎 Difficult to use and navigate

CaptionCall

From 3.7K App Store ratings

What we love

  • 👍 Great captioning quality
  • 🚀 Fast and accurate transcription
  • 🔓 Ability to use own phone number
  • 💡 Saves call transcripts for reference
  • 👍 Helpful for hearing-impaired users

Room to improve

  • 🐛 Occasional dropped calls
  • 🐛 Inconsistent performance
  • 🔒 Privacy concerns with personal data
  • 🐛 Caller ID issues
  • 🐛 Difficulty with voicemail

Bugs and requests

Lexie

Reported bugs

4 issues
  • App frequently disconnects from hearing aids
  • Settings and environments keep resetting
  • App fails to detect or connect to hearing aids
  • Charging issues and battery level inaccuracies

Requested features

4 requests
  • Ability to input audiogram data
  • More granular audio controls (EQ, etc.)
  • Seamless Bluetooth connectivity
  • Offline app functionality

CaptionCall

Reported bugs

3 issues
  • Login/connection issues
  • Captions not showing up during calls
  • Keypad blocking captions

Requested features

4 requests
  • Automatic language detection and switching
  • Text-to-speech functionality for mute users
  • Customizable tone/volume settings
  • Improved integration with phone dialer

In-app purchases

None

Lexie

No in-app purchases

None

CaptionCall

No in-app purchases

Questions

Is Lexie free?
Lexie is free to download, with no in-app purchases.
Is CaptionCall free?
CaptionCall is free to download, with no in-app purchases.
Which has better reviews, Lexie or CaptionCall?
CaptionCall is rated higher. Lexie averages 4.5 out of 5 from 2.7K ratings, while CaptionCall averages 4.8 from 3.7K ratings.
Do Lexie or CaptionCall have ads?
Neither Lexie nor CaptionCall shows ads.
Which is updated more often, Lexie or CaptionCall?
Lexie ships an update every 3 weeks, and CaptionCall fortnightly. Most recently, Lexie was updated on October 17, 2026 and CaptionCall on October 22, 2026.

Other comparisons