Comparison

Transcarent vs Impilo Patient

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Transcarent

Access comprehensive health and care services from your mobile device. Get answers to your questions, find trusted doctors, and connect with virtual or in-person medical care 24/7. Manage your health journey with personalized guidance and convenient access to healthcare.

Highlights
  • Personal Health Guide 24/7
  • Virtual Doctor Visits (Video/Chat)
  • Find In-Network Doctors
  • In-Home Medical Care
  • Track Health Metrics (Apple Health Sync)
  • Healthcare Coverage Answers
Features
Currently charting
Read full description

EVERYTHING YOU NEED IN ONE PLACE On your mobile device, anytime, anywhere. Get answers to your healthcare and coverage questions, find high-quality, in-network doctors, and even track your steps and weight* by syncing with Apple Health. YOUR PERSONAL HEALTH GUIDE 24/7 Answers to your questions from people you can trust. Ask your Personal Health Guide any question about your health and care. They will provide you with options, including where you can have your surgery, and will guide you on every step of your health and care journey. We're here for you. CONNECT WITH A DOCTOR IN UNDER 1 MINUTE 24/7 Virtual Doctor Visits. No Copay*. No Cost*. Video or Chat. You choose. HEALTHCARE THAT COMES TO YOU Say goodbye to uncomfortable waiting rooms. Talk to a nurse anytime. See a doctor from the comfort of your couch. You can even get in-person medical care and other treatments you used to get in urgent care facilities, right in the convenience of your home. Download Transcarent to get the health and care experience you deserve. ABOUT TRANSCARENT We believe in putting people in charge of their health and care experiences. Transcarent's easy-to-use solution organizes your complete health and care journey in one place. * Costs may vary depending on your benefits plan * Apple Health integration varies based on your health plan coverage.

About

Impilo Patient

This app allows patients enrolled in remote healthcare services to easily view vital health information and monitor readings from compatible medical devices. It provides a user-friendly interface for managing personal health data and accessing support information.

Highlights
  • View vital sign readings
  • Access medical device information
  • Find support information
  • Take readings with supported blood pressure devices
  • Seamless integration with remote healthcare services
Features
Read full description

The Impilo Patient App is an essential tool for patients participating in Impilo's remote healthcare services. This app allows you to easily access and monitor your vital health information from the comfort of your own home. Key Features: - View your vital sign readings - Access your medical device information - Find support information quickly - Take readings with supported Blood Pressure devices Designed exclusively for Impilo patients, this app seamlessly integrates with our comprehensive remote healthcare services. It provides a user-friendly interface to help you stay informed about your health status and manage your care more effectively. Please note: This app is intended for use only by patients who have been specifically instructed to download it as part of their care program with Impilo. It is not for general public use. Available for iPhone. Free to download for Impilo patients. ------------------------------------------------------------ Regulatory Information: Requires a compatible Bluetooth blood pressure device. The app reads and displays readings from third-party medical devices; it does not measure blood pressure, and it does not alter, validate, or interpret the readings it receives. This app is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It has not been independently evaluated or cleared as a medical device. USERS MUST CONSULT WITH A HEALTHCARE PROFESSIONAL FOR MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND BEFORE MAKING ANY MEDICAL DETERMINATIONS. The accuracy and regulatory clearance of every reading are the responsibility of the individual device manufacturer. Follow the directions published by your device's manufacturer so that readings are taken correctly. Compatibility may vary by model, and Impilo may change the supported models in future releases. The full list of supported devices, each manufacturer's regulatory clearance documentation, and details of how readings are collected are published here: https://mobile.impiloplatform.com/compliance

Screenshots

Transcarent4 screens
Impilo Patient4 screens

Verdict

The call

The clearest difference is rating: Transcarent at 4.8 against Impilo Patient's 4.0. Transcarent also leads on ratings volume (2.7K vs 7) and update cadence (every 9 days vs monthly). Impilo Patient's advantage is review sentiment (50% vs 33%) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Transcarent holds the better App Store score, 4.8 against 4.0. That said, the two scores are not equally well evidenced: Transcarent has 2.7K ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 33% of Transcarent's written reviews are positive against 50% of Impilo Patient's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Transcarent ships an update every 9 days, Impilo Patient monthly. The most recent releases landed on October 24, 2026 and October 20, 2026 respectively.

Scorecard6 real differences · 5 level
Transcarent versus Impilo Patient: the parameters behind the verdict, then further details
ParameterTranscarentImpilo Patient
PriceFreeFree
Rating4.8 (2.7K ratings) — better4.0 (7 ratings)
Positive reviews33.3% of reviews50.0% of reviews — better
Number of ratings2.7K — better7
Update frequencyEvery 9 days — betterMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#87 — better—
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.015.1 — better
Further details — not scored
Size292 MB50 MB
Age rating17+17+
DeveloperTranscarentImpilo L.L.C.

Customer experience

Transcarent

All ratings2,731 ratings
Positive96.0%
Neutral0.9%
Negative3.1%
Written reviews69 reviews
Positive33.3%
Neutral0.0%
Negative66.7%

Impilo Patient

All ratings7 ratings
Positive71.4%
Neutral0.0%
Negative28.6%
Written reviews4 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

Transcarent

Reported bugs

51 issues
  • Blocked from logging into the app
  • Reset password function does not work
  • Forms are constantly missing
  • App crashes when searching for prescriptions
  • App requires updates that are not available
Show 46 more
  • Login issues with phone number and email
  • App gets stuck after trying to login
  • App requires disabling ad blocker to launch
  • App doesn't open
  • Scales keep disconnecting
  • Login blackouts lasting days
  • Delayed password reset codes
  • Ignoring phone security warnings because app wasn't updated
  • Can't get updated/push messages from providers
  • Unable to log in
  • App is buggy
  • UI is buggy
  • App errors out more than it succeeds
  • App gets stacked after trying to login
  • Search for pharmacy inconsistent
  • Search for drugs shows no results
  • App is temperamental when trying to upload or fill out questionnaires
  • Login issues with phone number and email
  • App crashes constantly
  • Reset password function does not work
  • App requires updates that are not available
  • App doesn't work 65% of the time
  • Login blackouts lasting days
  • Delayed password reset codes
  • App is bugged a new way every week
  • Uploaded lab results several times yet asked to upload again
  • App doesn't function
  • Rx search function is not working
  • App claims it needs to be updated but has no outstanding updates
  • Unable to schedule virtual appointments
  • Unable to log in both with phone number and email
  • App makes it almost impossible to get real help
  • Login issues with face recognition
  • App doesn't open on iPhone or iPad
  • Can't login or create a new account
  • Forgot password function doesn't send emails or texts
  • App won't launch unless ad blocker is disabled
  • Telehealth NP refused standard treatment
  • Updating 98.6 app leads to Transcarent app issues
  • Can't login after update
  • App gets stuck after trying to login
  • App design requires going into program to view messages
  • Search for pharmacy inconsistent
  • Search for drugs shows no results
  • App is temperamental when trying to upload or fill out questionnaires
  • Chat format is terrible

Requested features

10 requests
  • Add insurance card to Apple Wallet
  • Improve login process
  • Provide real customer service
  • Fix missing forms
  • Make tech support easily accessible
Show 5 more
  • Allow opt-out of data collection
  • Improve app stability
  • Fix search functionality for pharmacies and drugs
  • Offer weekend hours for guides
  • Improve chat functionality

Impilo Patient

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Transcarent

No in-app purchases

None

Impilo Patient

No in-app purchases

Questions

Is Transcarent free?
Transcarent is free to download, with no in-app purchases.
Is Impilo Patient free?
Impilo Patient is free to download, with no in-app purchases.
Which has better reviews, Transcarent or Impilo Patient?
Transcarent is rated higher. Transcarent averages 4.8 out of 5 from 2.7K ratings, while Impilo Patient averages 4.0 from 7 ratings.
Do Transcarent or Impilo Patient have ads?
Neither Transcarent nor Impilo Patient shows ads.
Which is updated more often, Transcarent or Impilo Patient?
Transcarent ships an update every 9 days, and Impilo Patient monthly. Most recently, Transcarent was updated on October 24, 2026 and Impilo Patient on October 20, 2026.

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