Comparison

Spiceworks Help Desk vs escusi admin

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Spiceworks Help Desk

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

Highlights
  • Manage help desk tickets
  • Respond to tickets
  • Create new tickets
  • Assign tickets
  • Ticket notifications
  • Manage users
Features
Read full description

Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!

About

escusi admin

Features
Read full description

escusi Admin is the manager's app for the escusi waiter call system — a replacement for physical waiter call buttons, with no hardware to buy. Guests tap an NFC sticker on the table. A web page opens (no app needed — the free escusi app is optional and faster). They call a waiter, ask for the bill, or type any request. Your staff get it on their phones with the table number and what the guest wants. You see every table on a live board. If nobody responds, you get the alert. IMPORTANT: escusi Admin requires an escusi account. Create your restaurant and subscription at https://escusi.com, then sign in here to manage it. LIVE BOARD Every active request as it comes in, grouped by table or room Custom requests translated automatically — read them in your language, whatever language the guest typed in Who is waiting, what they need, and for how long Which waiter has taken each table Resolve a request with a tap, or hand a table to another waiter MANAGE YOUR RESTAURANT Add tables and rooms, each with its own tag link and optional menu link Write any standard NFC sticker in seconds, right from your phone — no proprietary hardware Add waiters, front desk and housekeeping staff; invite them with a code STAY IN CONTROL A reminder goes to the waiter after 4 minutes; after 7 minutes you get the alert Notifications work even when the app is closed Works for restaurants, cafés and hotels Why escusi instead of call buttons: no transmitters, no receiver, no batteries, nothing to break. Any NFC sticker costs cents. The subscription is $4.99 a month for the whole restaurant, managed at escusi.com. — Privacy Policy: https://escusi.com/privacy Terms of Use: https://escusi.com/terms Support: https://escusi.com/contact

Screenshots

Spiceworks Help Desk4 screens
escusi admin4 screens

Verdict

The call

The clearest difference is iOS requirement: Spiceworks Help Desk at 15.6 against escusi admin's 18.6. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Spiceworks Help Desk ships an update every 5 weeks, escusi admin every 3 weeks. The most recent releases landed on October 22, 2026 and October 17, 2026 respectively.

Scorecard1 real difference · 9 level
Spiceworks Help Desk versus escusi admin: the parameters behind the verdict, then further details
ParameterSpiceworks Help Deskescusi admin
PriceFreeFree
Rating1.8 (63 ratings) — better—
Positive reviews6.5% of reviews—
Number of ratings63 — better—
Update frequencyEvery 5 weeksEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPod — betteriPhone
Requires iOS15.6 — better18.6
Further details — not scored
Size6 MB18 MB
Age rating17+4+
DeveloperSpiceworks, Inc.Vugar Sultanov

Bugs and requests

Spiceworks Help Desk

Reported bugs

27 issues
  • Unable to sign into mobile app
  • Notifications fail to deliver
  • Notifications result in 404 error
  • App logs out repeatedly
  • App crashes on reply
Show 22 more
  • 404 error when clicking notifications
  • Errors when closing tickets
  • Unable to send messages to update tickets
  • App freezes on login
  • Tickets are missing on the mobile app
  • App doesn't work on iPad
  • Tapping notification leads to an error
  • Cannot send a response to tickets
  • Push notifications are useless hyperlinks
  • App doesn't work on iPad
  • Cannot login using Google credentials
  • Basic functionality is bugged/missing
  • App is phone format only, no iPad version
  • Ads are too close to send button
  • Reply function doesn't work
  • Creating a ticket for another user doesn't always work
  • Responding to tickets is broken
  • Back button opens advertisement
  • App doesn't load, spins endlessly
  • Due date not saved
  • Cannot accept tickets
  • App is not syncing

Requested features

12 requests
  • Make the app open source
  • Add dark mode
  • Add iPad support
  • Add Google SSO
  • Improve multi-account support
Show 7 more
  • Add API for automation
  • Custom mail server settings
  • Improve UI/UX
  • Fix notification repetition
  • Allow ticket deletion/merging
  • Improve search functionality
  • Add loading/splash screen

escusi admin

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Spiceworks Help Desk

No in-app purchases

None

escusi admin

No in-app purchases

Questions

Is Spiceworks Help Desk free?
Spiceworks Help Desk is free to download, with no in-app purchases.
Is escusi admin free?
escusi admin is free to download, with no in-app purchases.
Do Spiceworks Help Desk or escusi admin have ads?
Neither Spiceworks Help Desk nor escusi admin shows ads.
Which is updated more often, Spiceworks Help Desk or escusi admin?
Spiceworks Help Desk ships an update every 5 weeks, and escusi admin every 3 weeks. Most recently, Spiceworks Help Desk was updated on October 22, 2026 and escusi admin on October 17, 2026.

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